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“Incredible staff” 4 of 5 stars
Review of Riad Papillon

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Riad Papillon
15 Derb Tizougarine | Dar el Basha District, Marrakech, Morocco   |  
Hotel amenities
Ranked #13 of 188 Specialty Lodging in Marrakech
Kent, UK
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
“Incredible staff”
4 of 5 stars Reviewed April 19, 2014

We stayed 3 nights in the two first floor bedrooms. The riad is centrally located for all the main sights and attractions of the medina and offered a tranquil, cool and welcome retreat from the frenetic hours of exploring the souks and sightseeing. The air conditioned rooms were very comfortable and had a mini fridge stocked with complimentary soft drinks and water. Although dark by their very nature, the bedrooms opened onto the bright interior courtyard with its fountain and dipping pool.
We breakfasted on the roof terrace and had a dinner prepared for our arrival - a tagine for myself and my husband and grilled fish for the others in our party. The food was plentiful and quite good.
This was my second visit to Marrakech and what stood out above all else was the kindness and helpfulness of the staff, especially Sa'id, who was extremely attentive and accommodating. He took time to point out the most direct way through the souks to the Jemaa el Fna square and made restaurant recommendations which were excellent. He arranged a morning's sightseeing via caleche and took us to the meeting point, waiting with us until our transport arrived.
All in all, a great stay and value for money.

Room Tip: All the rooms are lovely. Since there were four of us, it was nice to have the privacy of the two fi...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
London, United Kingdom
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 26, 2014

We had the pleasure of staying at the Riad Papillion for 4 nights. We were there for a hen party - highly recommended to stay at this Riad for a big party. Zee and all the staff were great and really made us feel at home. The Riad is beautiful and location is great to experience true Marrakech. We had dinner at the Riad one night and entertainment (belly dancer) was provided too. Really well organised and our whole party had a great time! Thanks again to all the Riad Papillion staff!

Room Tip: All rooms are ensuite and very well designed.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 22, 2014 via mobile

From the moment we booked our stay, the staff were amazingly helpful, e-mailing to suggest an airport pickup (well worth it, we would never have found it in the heart of the medina's back streets) and lamb tagine on the first night. We were met from the taxi by Aziz who walked us to the Riad and immediately made us feel at home and welcome.

We were given a map and useful information about what to do, including how to haggle! The food was plentiful and the breakfast very tasty. Our room was small but sweet. It was a shame we were there during two unusually cold days so couldn't use the roof terrace.

The staff make this place and it is good value for money.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 21, 2014

Riad Papillon is an absolute gem - a haven of calm and tranquility, right in the heart of the Medina. You really do feel like you're staying in a friend's home - everything is super-relaxed, with breakfast served at a time to suit you and lots of comfy sofas to unwind on, inside the riad and on the rooftop terrace. There were some lovely thoughtful touches, including a mobile phone to call the riad staff if you get lost in the Souks maze, great tips on local restaurants and a surprise birthday cake for our friend's birthday. The rooms are beautifully furnished (if a little dark!) and very quiet despite the riad's central location, so you're guaranteed a good night's sleep (in very comfy beds!). It's worth asking the riad staff their advice on things to do - we booked a trip to the Atlas mountains which was a highlight of our trip and good value for a full day out with a local guide. We booked through Hip Marrakech who were really helpful - they responded super-quick to all our emails, gave some great advice and helped us choose the best riad for us, advising on those that could cater for gluten-free diets in particular. Riad Papillon and their lovely team (especially Aziz) are just what you need to come back to after a fabulous day out sightseeing and we would definitely recommend staying there

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kempton Park, South Africa
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 13, 2014

We had the pleasure to stay at Riad Papillon for 17 days over Dec '13.
The staff are amazing, so attentive and helpful.
Located in the Medina it makes it a pleasure to find your way around and back to the Riad again.
Zee also arranged a few tours for us.
Zagora trip is a must if you don't get car sick.
We highly recommend a visit to this Riad.
Colin & Sonja Bouwer
South Africa

Room Tip: The only room I would not recommend is the Rose room. The rest are all fine.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 8, 2014 via mobile

We had a really lovely time at riad papillon. The room was very comfortable (a little small), and the rest of the riad was beautiful, especially the roof terrace which was perfect for breakfast on a sunny morning! The staff were lovely, smiley and helpful, the food amazing (we had a meal on the first night - my boyfriend had the lamb tagine and for the rest of the holiday was trying to find one to beat it, but he failed!!) and it was a perfect base to retreat to after exploring the interesting, and at times stressful, streets of marrakech!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harlow, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2014

My husband and I came to Marrakech for our silver wedding anniversary and we were hoping to find a romantic spot. We found it in Riad Papillon. It was far far above the standard that we expected for our £80 per room and the breakfast seemed to never end. Our stay was made extra special because the owners had arranged for us to have a celebratory cake on the day of our anniversary. We got to know the staff so well that it actually felt like we were celoebrating with friends! We would both highly recommend this place. The design of the riad is quite simply breathtaking with little details all over the place that you normally dont get in a hotel. Our room was spotlessly clean and smelt like a Summers garden with jasmin i think. The bathroom was breathtaking with pretty little tiles and a mosaic. The food at the riad was the best that we ate during our whole trip including some of the best restaurants in Marrakech. We loved it and will definitiely be recommending you guys to our friends. Many thanks for an unforgettable stay.

Room Tip: We chose the jasmin room but they all looked pretty similar size. May be nice to be by the little po...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Papillon

Address: 15 Derb Tizougarine | Dar el Basha District, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #13 of 188 Specialty Lodging in Marrakech
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Riad Papillon is a newly decorated riad in the best neighborhood of the medina Dar El Basha next to the Pasha Palace -just about 8 minutes walk to the Place J'ma el f'na. This beautiful riad has solar heating panels, beautiful dipping pool in garden courtyard, fountain on roof terrace and BBQ, TV/DVD, Ipod docking, Minibar, Contemporary colours and traditional craftsmen design. Wonderful English speaking staff- trained and experienced.Riad Papillon has several amazing zelige handcrafted tree of life tile designs which are really quite special. On the roof terrace there is a traditional tent where your dinner can be served by candlelight under the stars.Riad Papillon is a haven of tranquility with niches filled with books, fossils and buddahs on display. There really is something quite magical about Riad Papillon. ... more   less 
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Also Known As:
Riad Papillon Hotel Marrakech

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