My wife and I have recently returned from a memorable 3-night stay at Riad Papillon, and would strongly recommend it to anyone looking to stay in the centre of the Medina. From the moment we arrived at the Dar el Bacha taxi drop off point and met by Abdel, to the moment he escorted us back to be transferred to the airport to head home we felt thoroughly well looked after.
It was our first time in Marrakech and we decided we wanted to experience Marrakech in all its craziness by staying in the Medina and not in the more Westernised hotels in the new town. We chose the Marrakech Riad group as they are Uk owned and have fully English speaking staff, thinking that it would make it that bit easier to get comfortable and get our bearings in what could potentially be quite a daunting city. From the moment we arrived Abdel and the other staff did everything possible to make us feel comfortable and at home, giving us map and telling us exactly where all the best places and routes around the Medina were, and giving us a mobile phone for us to contact him if we got lost (which fortunately we never had to use!).
We had the Hibiscus room, which was beautifully decorated, with a nice comfy bed, strong air-con, satellite TV, big bathroom with a double shower, robes, toilettries, and a fridge and safe in the closet - in short everything you would expect in a modern, high spec hotel but all in a genuinely traditional feeling and characterful old building. The central courtyard with plunge pool, the living room with sofas, and the roof terrace with Berber tent for having your meals were all exactly as depicted in the pictures on the website - really elegant and classy.
The breakfasts served in the tent on the rooftop were fresh, plentiful and very tasty. We also had a three course dinner on one of the nights, which was more like a feast(!), which included both a chicken and a lamb tajine, mixed vegetable starters, and a lovely apple and cinnamon pastry with fruit basket for dessert. Far too much food for two people in truth, but we weren't complaining as it all tasted fantastic!
Sadly on my final night I fell victim to a nasty bout of food poisoning (nothing to do with any of the food I had at the Riad I hasten to add!). Abdel and Abdou both went absolutely out of their way to try and help me, running out to the local pharmacy to get medicines and offering to bring a local doctor etc. We were also allowed to stay in the Riad beyond the 11am check out time free of charge to wait for my transfer to the airport as I was still very unwell, which was very generous of them.
I would wholeheartedly recommend Riad Papillon, or any of the other Marrakech Riad properties, to anyone looking to experience all the excitement and colour of the Medina without sacrificing any of the creature comforts and facilities you would expect from modern luxury hotel.