Location - Imperial Plaza hotel - in the town Semlalia. We booked this hotel as it said it was a 4 stars.
Please do not be fooled by the website pictures. The hotel is a two star.
Meals :- Breakfast we got OLD stale bread. The milk was curdled when we were so looking forward to our morning cup of coffee. before we left on our early morning excursion.
Nadia will be helpful, only if you go through her booking the excursions etc.
We were worried about the towels. there was no difference between your face towel and the towel on the floor by the tub!
There is no communication between staff and management if you want to solve any problems.
We wanted to move rooms as I was not happy with the first room. There was No fridge, but there was a unit for a fridge and it was empty. There was No bidet. We requested for a room with a double bed when we did our booking and we got a room with twin beds and the room was awful.
The second room we got was over looking the main street full of garbage and extremely noisy.
The staff seemed to have got so imuned to customers complaining of the food - break fast or dinner. That there was noting they could do. One day at Dinner time I told the staff that the bread rolls are so hard, that I could play cricket with it. she laughed and walked off.
The restaurant staff give you a menu card. which is in French. NOT everyone can read or speak french. If you ask for a translation from the staff they tell you something totally different.
So the dish they present to you is not what they said.
THEY DO NOT KNOW THE DIFFERENCE FROM RICE OR VEG. DIABOLICAL ATTITUDE!!!
The lifts were not working properly. the corridors were very spooky. we had to tell them to put the lights in the dining room or else we were in the dark HAVING OUR MEALS with dim lighting.
The manager sits on his high horse, when ever he passed us in the lobby he never had a smile on his face - he had NO CUSTOMER CARE SKILLS. He is cheating the public by saying its a four star hotel.
Please get this message across to all travellers its A TWO STAR!!!!!
The number of times we had to get our room key re coded.was scary!!!
Not forgetting to mention even before we got our room key, They were so quick to ask for the government tax! the rep was pressuring us to book our excursions on arrival. In the end we told the staff to please give us our room key FIRST.some of the staff at the main reception have any customer care skills. They look so inefficient. They do not make any attempt to understand you if you speak english. ( I must say not all of them)
I WOULD SERIOUSLY NOT RECOMMEND THIS HOTEL EVEN FOR FOR FREE!!!
I just got back yesterday I could not wait to type this info to trip advisor.
- Also Known As:
- Imperial Plaza Marrakech
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