Location: This hotel although on the edge of a more modern area, is on quite a quiet out-of-town street with a lot of rubbish around it. Cheap enough to get into town but hassle to get a reasonable price from taxi drivers (30 dirhams we were advised).
Facilities/staff: Pool area ok although gets busy, spa woman very unhelpful when asking for towels for the pool - shower in room was good and bathroom clean, although twice in our four nights stay we had to ask reception to fix the water as there was none coming out of any of the taps! Daily, we would get back to our room and the key card wouldn't work so we would have to go back down to reception and ask, which was annoying. Otherwise, aircon worked and beds were comfortable. Staff were generally helpful enough but didn't speak good English.
Food: Only one 'restaurant' which disappointed us because we were half board. We were not given a choice on the first night, although the meal we were served up with was ok. However, there was no buffet any of the evenings, and only a choice of two options at dinner, at times this food was very bland. Breakfast was ok but could have been better in terms of selection. The bar was unable to serve any of the cocktails listed on the menu any of the nights we were there, as well as the majority of the bottles of wine also listed on the menu. When we asked for these items on the menu you would think we were asking for gold dust!!! To top it off, I got food poisoning the third night in. The staff however were helpful to find me a Doctor.
Other: Excursions arranged via Nadia at the hotel - one excursion was achieved to the waterfalls which was very good. However due to severe sickness had to cancel the next evenings' Chez Ali excursion and had to put up quite a fight to get a refund of only 2/3 of the money back. Overall wouldn't recommend this hotel, or for that matter, Marrakech. Having travelled extensively, there are a huge amount of other lovely destinations.
- Also Known As:
- Imperial Plaza Marrakech
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