Before I get started I just want to clarify I never give bad reviews or complain, but I feel honesty needs to be shared regarding this hotel. For one don't be fooled by the pictures, the rooms are similar to the pics the rest of the hotel isn't . We arrived at 11.30pm & was so disheartened when we arrived, the hotel needs a face lift it's on a back road and the staff are miserable ! The decor is tacky and aged. My first room had no air con working which wasn't changed until the following morning, don't mean to be a moaner but sleeping in a room of 39degrees is no fun. Shower barely works in any of the rooms either. Room service ... I don't think they understand what room service is. On many occasions I had to leave the hotel and find a restaurant to eat at as whenever I was hungry & choose something from the menu it was NEVER available. Breakfast was mediocre .. Pastries, fruits and bread. Imperial plaza gloat about their fine dining in several restaurants, there is only one restaurant & a bar by the pool . It was me and my friend in the hotel together, we was asleep and at 2am a man walked into our room and only left as we alerted him! When we complained we was informed two people had just entered the hotel but not worry go back to sleep & we will sort it in the morning. Hello??! A man has a room key to my room & you expect me to go sleep?! To sum up this hotel is NOT a 4* it's a 2/3 star at the most & by far worst hotel I've stayed in . If that's what your looking for then this is your hotel . Some of the staff are nice including a few waitresses and Nadia who does her best to ensure your comfortable & having a good holiday .
- Official Description (provided by the hotel):
- Imperial Plaza Hotel is an exquisite hotel, centrally located with rooms opening to views either of the Marrakech city with the backdrop of Atlas Mountain or of the lush green hotel courtyard. A fully serviced hotel with facilities for both business and leisure travelers with its location making it an ideal hotel to discover the rich culture and tradition of Morocco. ... more less
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- Also Known As:
- Imperial Plaza Marrakech