The Riad is in a good location close to the Medina, with an easy to walk from where the airport bus stops. Rooms were generally quite clean. This is where the positives end.
The staff were terrible. We found that as soon as we declined the tours, expensive "airport transfer" and dinners offered by the Riad, they offered no assistance and lost interest in us. We enquired about the airport bus and directions to the Riad and received a reply detailing only the expensive private transfer offered. Breakfast was late every day (30 to 45 minutes) despite requesting specific times for breakfast the night before. This proved a problem for us as we had other tours and bus trips booked. The staff also gave us misleading advice: we were told that the bus to Essaouira would not be full and we could arrive at the station in the morning to get tickets for that same day. We were also told that the station was a 20 minute drive away or 45 minute walk (which put us off travelling there the day before to purchase tickets just in case, despite what other people has said on tripadviser about pre-purchase). In reality, the station was a 5 minute drive and the tickets were all sold out (we had to wait 2 hours for another bus). The taxi to the station cost us 20 dirham, an our Riad manager had tried to convince us that getting his brother to drive us for 5o dirham would be reasonable. Our Riad manager also did not know the bus times and would not assist us in translating the official website. We booked a day tour the following day. We hurriedly ate our breakfast (again 45 mins late, despite requesting breakfast to be ready by 8am). We were due to be picked-up from the Riad at 9am, ad by this stage, we were still eating breakfast. We thought the staff would notify us when our driver arrived (it is a small Riad and we were having breakfast in the courtyard which is close to the entrance). Not so! At 9.20am, we decided to wait outside for our driver only to find him there waiting and very angry! Apparently, he knocked on the door at 9am and the Riad staff were rude, refused to let him in and did not tell us he was outside! This made us 20 minutes late for our tour. As our tour driver commented to us, we picked a bad Riad to stay in. With the increase in tourism in Marrakech, everyone wants to own a Riad and make a quick buck without realising that customer service is involved. You can smell the 'easy cash' salesman pitch of this Riad manager a mile off. I would recommend spending your money somewhere else.
The beds were also terrible - they were so hard it was like sleeping on concrete.
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