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“KMP review” 5 of 5 stars
Review of SENTIDO Kenzi Menara Palace

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SENTIDO Kenzi Menara Palace
5.0 of 5 Resort   |   Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco   |  
Hotel amenities
Ranked #193 of 461 hotels in Marrakech
Zagreb
2 reviews
Reviews in 2 cities Reviews in 2 cities
“KMP review”
5 of 5 stars Reviewed May 7, 2010

OK, the hotel is absolute fantastic, but like in whole Morocco you need to be careful. I have read previous reviews here and I was warned about additional costs. There where list of prices of Mini bar so I can see before all prices. 4euro Cola, Fanta, Schweppes in 0,33 can, also water in 0,5 bottle. 9 euros 0,1dcl for votka, gin, wiskey, and 6euros for 0,33 can of Heineken.
I took Fanta and Schwppes on first night, and that was all I took form Mini bar in my 3 night stay. Next day they didn't put new can of Fanta and Schweppes and that was a problem because on the last day they tried to charge me like I took Fanta and Scheweppes two times. So watch on that if you don't want to have a problem. Also on final bill they wrote that I have consume a bottle of wine, and cola light in L'Oriental bar, and that I have sign the bill with my room number to charge me that. But I didn't took that, and they cannot find that bill, but I need to write all that on that bill that I didn't do that. Finally I paid only 8euros for what I took fro the mini bar.

Besides that everything was fine. Rooms are biiiiggggg, beds are great, I sleeped very well. TV has lots of programs including all JSC Sports package, there are lots of movies and music you can watch and listen on TV. In rooms there are ADSL and in the looby they have WLAN, both free of charge. Breakfast is similar every day, there are 6-7 hot, and also 6-7 cold meals, and you can eat as much as you can. I have used outdoor pool, even at the cloudy day when it was 18°C till 4 pm. After sun came up it was not a problem to be in the pool.

We have used hotel van to go in the city for 1 time (free of charge, but have a scheduled start), all other times we used taxi. There was WTCC race around the hotel in those days so every taxi driver tried to charge us 15euros for a drive to or from Djelma el Fna, as they told us that they need to go around, but that was a tipical lie so 5-6 euros (50-60 dirhams) is enough at the day, and 9-10 euros at night. Just told them that yesterday you have paid 50 dirhams and how it's possible that today is 150 (usualy they start with 150 dirhams).

I didn't have a time to use a Spa.

If you want to have relaxing and quiet vacations this is a great place.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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673 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Worcestershire
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 43 cities Reviews in 43 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 6, 2010

Positives - the Pool Bar service and food was excellent. Pool was lovely but a liitle cool at the moment. Lunch was wonderful with great salads & various hot dishes including a great Tagine. Beds were very comfortable and the rooms and bathrooms a good size with good storage. Grounds were pleasant.

Service - not up to 5 star standard, apart from one lady in the bar who was very professional: most of the others could not cope with an order of more than two drinks - in fact they served other people and had to be reminded of our order.
Restaurant service was appalling apart from one gentleman at lunchtime - good and enthusiastic. In the evening the food was always luke warm and on one occassion we had almost finished the main course before the wine was poured.

Negatives - Air conditioning either did not work at all or was feeble - a real problem. There were problems with patio latches not working. This is definately a conference hotel and after only a year the fixtures and fittings are failing. The toilet roll holder in our room was pulling away from the wall. It appears that the fittings are not up to even 4 star standard!
Bar, mini bar & restaurant wine prices.- too expensive for a hotel that does not give the service. Coke was 50dhs - it should only be around 35dhs for this type of hotel. This follows through all the drinks.
The hotel is away from the centre but there is a shuttle & taxis are efficient.
We also were there the weekend that they had the Grand Prix - it ren right next to the hotel & was very noisy and spoilt sitting by the pool. The hotel did not inform our tour company of this event.

Suggestion - Information on where to go, what to see, where to eat. How to get taxis etc etc. No information in the rooms and asking at reception for every little detail was time consuming.

Would we go back to Marrakech - yes
Would wego back to this hotel - no

  • Stayed May 2010, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Lugano
Top Contributor
62 reviews 62 reviews
61 hotel reviews
Reviews in 48 cities Reviews in 48 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed April 5, 2010

I stayed three nights at the Kenzi Menara Palace as part of my Imperial Cities tour booked with Italian Tour operator Francorosso. The hotel is advised as 5 stars, I fully agree with this. The Hotel in a new building built in 2009. Room are very spacious like the bathroom. Both bedrooms and bathroom are very well kept and very clean. In the room you have a big Samsung TV and a great entertainment system, free of charge in part, provided by the Hotel. Staff is very polite in the whole hotel. In my opinion the breakfast was too poor for a 5 stars hotel, I have seen others 4 stars hotels with a better choice. We had some dinners and lunches at the main restaurant: I have to admit that the food was very good (I was surprised of this) especially when the restaurant had “à la carte” selection, but also the buffet was ok. The hotel is close to the famous club Pacha that can be reached in 5 minutes on foot. My only remark is the location: the hotel is the new part of Marrakech so it takes about 10-15 minutes by bus to reach the “Place Djemaa el Fna”. I don’t have an exactly idea of the price for a room for a night since I booked a tour and the price of the hotel was part of the price for the tour, but I read in the room in the low season costs 3000 Dirham, equal to about EUR 300. I recommend this hotel if then someone, like our case, brings you the city centre of Marrakech. Next time will try a riad in the heart of the Medina….

  • Stayed March 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Norway
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 31, 2010

The hotel is nice, the pool is huge (but a little cold) and the poolbar is nice
The breakfast is very ice, and the one meal we had at the hotel`s restaurant was good (allthough small portions)

However, the hotel has priced itself too high with e.g water (25DAM for a small bottle of water), minibar products (30DAM for coffee) etc. So I will recommend you to buy espescially water and soda downtown and bring with you

The shuttlebuss is free, but is only one limited hour and you need to book your seat in advance

The spa i very nice, the fitness room as well.

Be careful with your belongnings and just the safe. Some of the staff were caught stealing from the room when we were there.

But, a nice 5 start hotel, beauiful gardens and polite service. Its onlu 7min with taxi to town- and in that matter the location is perfect :)

  • Stayed March 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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York, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 24, 2010

The stay: We hired four rooms. (1) The security was questionable, none of the patio doors locked. Hence at night there was risk of anyone easily breaking an entry, while you were in bed. God help you if you had children. The maintenance people tried to fix the doors but each time came unstuck. We were moved each timed, being assured that the doors were fixed. We were close to moving hotels. (2) The staff were terrible, receptionists constantly averting their gazes and pretending to be on the phone when asked a question, as they couldnt speak english. As soon as you left the room, you would find room service hovering around the door to check if you'd used the mini-bar. BEWARE, dont use the coffee/tea maker, you are charged a fortune to heat up the water in the new-fangled kettle and drink the rather acrid coffee pod drinks. Unlike the UK, common o garden hotels even where the tea and coffee are complimentary. The concierge is sweet guy, but is on the take. He organises trips out of the city and stakes a % on top which he claims at the end of your stay from the drivers. The managerial staff (esp the finance guy) are a shambles, they wouldnt relax the charges for the assumed complientary 'hot water' and tea bags!

(3) The facilites around the poolside are quite treacherous, with loose paving slabs and poor poolside bar staff attendance, who were smoking or eating their own wares.
(4) The location is terrible, its miles from anywhere, with no real methodology as to why it was sited in such a remote non-descript location. Master planners nightmare.
(5) The people as a whole are friendly enough in the villages, but beware of inflated prices for fake goods.
(6) For: Berber villages/Fantasia (tourist tat, but fun). Against: The town centre.

  • Stayed November 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed February 16, 2010

Luxury hotel, great accomodation, great spa, great pool, great food :D

Stayed August 2009, traveled as a couple
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london
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 14, 2010

lovely big rooms, excellent breakfast & dinner is very reasonably priced. Concierge is extremely helpful in organising private guides & trips. Beware there are quite hefty taxes added to your bill when checking out which you aren't told about when booking.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Kenzi Menara Palace

Address: Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Marrakech
#33 Business Hotel in Marrakech
#77 Luxury Hotel in Marrakech
#77 Spa Hotel in Marrakech
#106 Family Hotel in Marrakech
#161 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the Kenzi Menara Palace your haven of peace and tranquility.The Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l’Insensé" and the specialty restaurant "L’Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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