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“Average at best” 3 of 5 stars
Review of SENTIDO Kenzi Menara Palace

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SENTIDO Kenzi Menara Palace
5.0 of 5 Resort   |   Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco   |  
Hotel amenities
Ranked #183 of 465 Hotels in Marrakech
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Average at best”
3 of 5 stars Reviewed October 15, 2013

Nothing about this hotel screamed 5 stars. The service was average, breakfast buffet was the same everyday and pool bar food was awful. We didn't eat dinner or lunch at the hotel based on the tasteless burger and greasy pizza we had on our first day at the pool side bar.

We converted our GBP into Dirhams at M&S in the UK but realised whilst in a taxi to the hotel that we had been given the AED dirhams and not Moroccan dirhams as requested. We asked reception if they could convert the currency but they said they had ran out of dirhams (hard to believe). I felt I had to beg her to change one AED note so that if could pay the taxi. She obliged after much persuasion.

My partner noticed a few guests had been provided with bedroom slippers. He requested 2 pairs and was told they'd be sent up to our rooms but they didn't arrive!

Excursions are over priced so consider booking them privately and not via the hotel.

What we appreciated:
The spa - we didn't have a massage but used the jacuzzi in the evenings once the sun had set.
Free shuttle service to the medina - this ran frequently and on time until 7pm.
Taxis readily available throughout the day should you miss the shuttle bus or need to head away from the medina but be sure to negotiate your fare beforehand.
Spacious rooms with comfortable beds.
A selection of movies for all ages
Location - equidistance from the medina and airport.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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811 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Sheffield, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2013

Having read the reviews on Trip Advisor prior to booking our stay I honestly cannot believe how people can make such negative comments about the staff and the furnishings. The staff were extremely attentive, friendly and helpful. The room, furnishings and facilities were of a very high standard; exactly what you'd expect of a 5* hotel. I cannot recommend the hotel enough to anyone wanting a luxurious, relaxing stay in Marrakech. Every morning you have the option of fresh omlettes or pancakes cooked in front of you whilst you wait along with the usual continental breakfast buffet which has a variety of options to suit all tastes. The pool is huge and clean with a separate shallow area for children to play in.

The only negative comment i can make is that the WIFI was a bit hit and miss however with a hotel the size of Kenzi Menara Palace (and it is the size of a palace), it is unlikely that you would be able to find a router able to cover such a vast area.

We thoroughly enjoyed our stay at Kenzi Menara Palace and would certainly stay there again should we visit Marrakech in the future.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, October 26, 2013
Dear Guest Smills


I would like to thank you for chosen the Kenzi Menara Palace for your recent stay in Marrakech, and for your time spent to write your comment posted on Tripadvasor.
I am very proud of the wonderful manicured gardens, luxurious and spacious rooms, beautiful swimming pool and buffet breakfast varied and plentiful, have responded well to your expectations.
Thank you for all the compliments to the staff especially the concierge and spa.
Looking forward to welcome you again for another relaxing time at the kenzi Menara Palace.


René BAIADA
Directeur Général
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karlskrona, Sweden
Top Contributor
75 reviews 75 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 7, 2013

A very good hotel for Conference not to faar from the city center.
Very good spacious rooms with a good wiev. Restaurant breakfest/lunch ok.
Good service in the Conference room with nice personell.
There was no problems with check in/out most of the personell was very helpful.
I be glad to come back

Room Tip: Room near the garden has a good wiev
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 30, 2013 via mobile

Loved the hotel, room was lovely. However check in and check out was a experience I do not expect from a 5 star hotel. Charge my credit card wrong! Really unorganised and had to wait 45 minutes to check out. Food was very limited selection in the restaurant. However breakfast Buffett was excellent. Drinks really really expensive.. Can't fault room or swimming pool. mini bar in room was good, good choice of films when in your room. Location - felt bit isolated at times if you wanted to wonder out,do not definitely as female go on your own! hotel staff really lacked customer care skills.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 29, 2013

You could be literally anywhere in the world within this compound. Nice Rooms, Good Food, and a remarkable average at best staff. The Hotel gives no real feel of Morocco other than some architecture but if you are just looking for fun in the sun then it is probably right for you.

Check-In was a nightmare. The process is very strange. I have stayed in 5 Star resorts on most continents and the check in usually begins with: hello sir what is your name, a look up of the reservation, a confirmation of the duration of the stay, the exchange of a credit card and then a quiet un-eventful stay and usually no need to "officially" check out. We were told to sit (on a comfy couch) thinking alright this will be easy, but I had to nearly beg the woman to take my name down and or confirm my reservation through expedia, she then attempted to pre-authorize my card without stating any amount or anything and without confirming that I did indeed have a reservation. Finally I said, We have all inclusive, I will pay for my room now and this will be done.

The food and drink was very solid. Pool Bar Mojitos were great. All inclusive food was very very solid. Anyone complaining was probably expecting gordon ramsay to deliver their meal. Its solid, resort food, nothing more or less. Amazing desserts. Decent wine.

Generally with a few exception the staff was terrible. As others have said, if you have all inclusive they basically ignore you and treat you as a second class citizen though you have paid 150 dollars more than normal guests for the privilege. They want tips, they want fancy orders and they don't want to serve you even the simplest of requests if you have the "all inclusive" wrist band. If you think you are special maybe tip every single person when you get there if you don't want the same experience.

Check out, they attempted to tell me the room hadn't been paid and then were shocked to find a credit card terminal receipt issued just the day before in their lobby. After scurrying around they admitted fault and off I went.

Organization. Zero.

I would say if you want to get sun, eat too much solid food, drink too much standard liquor and not really experience the culture of Morocco that this place is a best bet and away from all the craziness of the actual city. There are free shuttles into the city so if you are looking to escape and see the city by day that would work too.



Room was Great. Clean, Big, TV, etc.

Room Tip: Pool is nice, Get a room central and near pool. Expect everyone you see to have a hand out.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broxbourne, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 27, 2013

Beautiful buildings and gardens. Pool bar very good, the staff were extremely helpful and friendly.
Breakfast was good, excellent choice of breads, fruit ,cereals & fresh juice. Eggs were cooked any way you wanted.Lunches and dinners were let down by the hot food. Whilst the cold buffet, salads,breads,fruit & desserts were very good the cooked meat and veg was overcooked, tough and lukewarm. (As a don't eat salad I became very hungry!!) The bar staff in the main were friendly apart from one lady who didn't like serving all-inclusive guests, she either ignored us or at times was rude. The desciption of the hotel stated that towelling robes were provided for all-inclusive guests. They weren't. when we asked at reception we were told they were busy and didn't have any, but the hotel was by no means full. One night we we woken up by staff wheeling trolleys up and down

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 24, 2013

This hotel is definitely not a 5* i would put it more at a 3*. Yes they have lovely large rooms, they have a pool and a spa but the service is terrible!!
The concierge were great, i would say the best staff of the hotel, and they did so much to help. But the rest of that staff at the hotel were hopeless!Its would take 30 minutes to receive a towel and cushion for the chairs at the pool. We ordered ice cream and a Creme Brulee from room service which took an hour and when they did show up they forgot the ice cream, the food was tasty however. And the reception staff were always moody and unwilling to help. We asked them if they would contact a restaurant to make a booking for us and they just told us to ring from our room.

Big warning!!!! The cashier also tried to give us less money when doing a currency exchange. He didn't count out the money to us so when i check it i informed him of his mistake, he then tried to say he gave me the right amount, he kept saying he got it right but eventually gave in and gave me the extra 100MAD that he left out. We also went to the bar to get a bottle of water, the girl serving asked us for 30 MAD in cash to which i said no put it on our room tab, when i received the receipt it showed that water was only 20MAD. I would advise to always get things added to your room and settle at the end as you don't always know the prices for things so they will more than likely ask you for more money than it costs.

There are some positives for this hotel, it's beautiful and clean and lovely large rooms but a hotel stay is suppose to be relaxing and it certainly was not when the staff are trying yo rip you off. The swimming pool is amazing and the gardens are beautiful!The Concierge and Spa staff are great, they were very friendly. I would definitely recommend trying the Hammam which is like a sauna. The food is lovely from what we had, breakfast and room service. There is a wide range of food at Breakfast from fresh fruits to cooked breakfast, to fresh pancakes and pastries to olive, cheeses and hams.
However if you do go down to breakfast at 7am when it starts they are usually not set up yet, its best to go down after 8am.
They run a shuttle service between the hotel and Jemma el fna square which is also good as its free. Although the first shuttle was at 10am and the last shuttle is at 7pm, would be nice if they started earlier and finished later as the food stalls in the square don't open till 6pm in the evening and would be nice to catch a shuttle back later.

I would have to say i probably would not recommend this hotel as for the money i think there are better hotels in marrakech.

Room Tip: Rooms at the sides of the pool are good, nice and large with balconies.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Kenzi Menara Palace

Address: Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Marrakech
#27 Business Hotel in Marrakech
#75 Luxury Hotel in Marrakech
#75 Spa Hotel in Marrakech
#80 Family Hotel in Marrakech
#140 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Number of rooms: 263
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the Kenzi Menara Palace your haven of peace and tranquility.The Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l’Insensé" and the specialty restaurant "L’Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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