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“Beautiful Hotel Amazing Staff” 4 of 5 stars
Review of SENTIDO Kenzi Menara Palace

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SENTIDO Kenzi Menara Palace
5.0 of 5 Resort   |   Av Mohamed VI, Marrakech 40 0000, Morocco   |  
Hotel amenities
Ranked #183 of 480 Hotels in Marrakech
1 review
“Beautiful Hotel Amazing Staff”
4 of 5 stars Reviewed January 31, 2013

Just got back from a 3 night stay at the Kenzi Menara Palace for my partners birthday. Most beautiful and Elegant hotel everything was clean and the rooms are very spacious and the views well it was Like a painting the mountains, beautiful! The weather was hot! cool at nights but not cold. I recommend a stay here as most excursions are not far away and they have a free shuttle bus which takes you into the square which is an experience you cannot miss
Thank you to all the staff for making my partners birthday a delight

Jemima from brighton

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, February 4, 2013
Dear Madam Jemima Brighton,

I would first like to thank you for choosing the Kenzi Menara Palace and spend 3 days in Marrakesh and to celebrate your friend's birthday.
I am very honored by your choice and take this opportunity to associate myself with my staff, to renew our wishes "Happy Birthday."
Your comment, you enjoyed the view of the snow-covered Atlas, I fully share your feelings, the view from the rooms is totally amazing, especially this season, and our customers cannot get enough of this spectacle.

Dear Mrs. Jemima, I hope I will soon welcome you again at the Kenzi Menara Palace, and in the meantime, thank you for this first visit.

See you soon,

René BAIADA
General Manager
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1,026 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Geneva, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 30, 2013

We went there for 3 nights and this hotel were great! Excellent service, good food, beautiful swimming pool and gardens. Beautiful spa... You feel respected as a customer. We'll definitely come back :)

Room Tip: Deluxe swimming pool view
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, January 31, 2013
Dear Dany C,

I thank you for having chosen Kenzi Menara Palace that I have the pleasure to manage, for three days which you have just spent in Marrakesh in January, 2013.
The qualifiers which you attribute to my favorite hotel are totally magnificent and with all employees we are very proud of it. I quote you: hotel is great; food is good, beautiful pool, gardens and SPA.
It will be very pleasant to me to receive you again.
Yours sincerely.

René BAIADA
General Manager
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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 28, 2013

Overall a very happy stay. Silly little things that should be addressed are, no hair conditioner in bathroom, slippers and face flannels. Unfortunately, the bar closes very early and in particular one of the bar attendant's whose name I think was Hamid was not very friendly and quiet miserable which made our time at the bar feel quite uncomfortable. Hamid please smile a little it goes such a long way! The live singing was good but a little too loud. The pool staff were very attentive and welcoming. Front of house very helpful. Free transport to the Medina also a good addition.

Room Tip: Poolside, probably in centre the best not so far from the facilities at front of hotel but also more...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, January 31, 2013
Dear customer KittyJitty,

I am the manager of this magnificent hotel, the Kenzi Menara luxury hotel, and thank you for having chosen this establishment for your recent journey in Marrakesh.
I read with pleasure the comment which you left on the site of Tripadvisor and I noted well your general satisfaction which addressed the quality of the animation, the staff of the swimming pool, the welcome of the reception and in the service of the shuttle put at the disposal of the clientele to join the city centre.
However, I register that certain small details could be avoided and I agree with you for the lack of smile of the barman for whom I could not make of criticism because I do not have a bar attendant called Hamid. However, I have to specify you that the regulations oblige me to close the bar before midnight.
I hope I can really welcome you again very soon, and in this expectation,
Yours sincerely.

René BAIADA
General Manager
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Beirut, Lebanon
1 review
5 of 5 stars Reviewed January 26, 2013

Well, I have been traveling for quiet time now. I have been in Europe, North Amercia, Middle East, and first time in Morroco. What I can say for this hotel, that if you do not try it, you will really be missing a lot.
The rooms are just Royal, the food : well forget about diet!, The service : They have the best staff ever, Overwelcoming, smily, polite, profesionnal, and try best to provide you the things the way you want them to be.

Ah, by the way, try Morroco Bath, and I can assure you , you will think of having it in your home.

It is really a hotel not to miss!

Room Tip: "Choose Rooms with pool viewh
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, January 28, 2013
Dear Mister Samir H,

One thousand times, I thank you for all your compliments which I share with all my staff.
They are laudatory and express the big satisfaction which you experienced during your stay in our hotel, Kenzi Menara Palace of Marrakesh.
You appreciated the welcome, hotel facilities, bedroom which you qualify “Royal”, food served in the three restaurants, service in general, and Morocco bath in our wonderful SPA.
Your conclusion is fantastic and I liked it very much :” It is really a hotel not to miss”.
Dear Mister Samir H, we are touched and hope to receive you very soon and very often in your hotel.
Yours Faithfully,

René BAIADA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 25, 2013 via mobile

We have just returned after a 3 night stay at this wonderful hotel, how I wish it had been longer. We had a fantastic huge room with a double balcony overlooking the pool and the Atlas Mountains. The beds were comfy. The bathroom was huge with a big bath and separate shower. The room was clean and had been well maintained.

The downstairs area of the hotel again is lovely. There are plenty of places to relax in comfort both in the lounges and outside on the terraces.
We had some vouchers for the Spa. This is definitely worth a visit. A massage followed by a swim in the indoor pool. My only gripe is that the water could have been a touch warmer.

What really makes this hotel is the attentiveness and attention of the staff. We felt welcome straight away, the check in staff ensured that our first impressions were good. I only wish I'd taken more staff names to complement them personally. The breakfast staff were excellent. They always greeted us asking if we slept well. My coffee cup was never empty, an observant member of staff realised I was a coffeeholic and when a big group of conference people were in he gave me the jug in case he couldn't get to me quick enough!
The concierge staff again were excellent and no request was a problem. We were always greeted well and with a smile.

Yes, the hotel was away from the Medina but the complementary shuttle service was good and reliable. In fact we appreciated being able to come back after a few hours and enjoy one relaxation without the hustle and bustle. So definitely the best of both worlds.

As mentioned earlier, the hotel were hosting a company conference, at no point did I feel that our service was compromised as a result.

So yes, a fantastic hotel with lovely service from the staff. We couldnt fault it.

Stayed January 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, January 28, 2013
Dear customer Caroline B,

I have just read the delicious comment which you have just deposited on the site of Tripadvisor and I am very happy of the satisfaction which you experience after this stay in Kenzi Menara Palace of Marrakesh.
You described all the hotel departments and gave magnificent qualifiers to everyone, you liked the welcome, you compliment the staff, you praise the installations and the equipments, your gratitude is sent to all.
Dear Caroline B, I would like to thank you for these so kind compliments and to say to you that it will be very, very pleasant to receive you again, as quickly as possible, in " your hotel ".
I take advantage of this opportunity to wish you an excellent year of 2013.
Sincerely Yours,

René BAIADA
General Manager
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Liverpool, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 16, 2013

My friend and I had both wanted to visit Marrakech. I found what seemed to be a good deal and when we arrived at the Kenzi Menara Palace we thought we'd "died and gone to Heaven". The staff (apart from those at the Spa) were helpful and friendly, especially the concierge, Cherif. Best of all was the food. The breakfast buffet was unbelievable and dinner (except for the couscous) delicious and the desserts were amazing. The room was large, spotlessly clean and very comfortable and had a view over the pool and towards the Atlas Mountains. The tv was incredible, with foreign channels (including BBC), films (free) and even Capital Radio!! I am very much looking forward to returning in the not-too-distant future! Compliments to the Management for an excellent hotel.

Room Tip: We had Room 219 in the Riad Oliviers and found it very good.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, January 22, 2013
Dear customers,

I liked very much to read the comment that you present on the site of Tripadvisor after the stay that you made in the magnificent hotel that I manage, Kenzi Menara Palace of Marrakesh. Your text is great and, if I had to hesitate for the choice of a hotel for my holidays, I would reserve for Kenzi Menara thanks to your advice.
Dear Madam, my satisfaction as well as that of my assistants, is to offer the paradise to all the customers who rely on us.
I thank you of your passage in the Kenzi Menara Palace and hope to find you very fast among us.
I seize this opportunity to present you my best wishes for year 2013.
Sincerely Yours.

René BAIADA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 28, 2012

We have just returned from a 6 night stay at the Kenzi Menara and thoroughly enjoyed ourselves and didn't want to leave yesterday afternoon. Upon arrival -warmly greeted and nothing was a problem, quick to check in and overall great service. The room was large and overlooked the pool - very clean and spacious. Great shuttle service to and from the Medina - makes for a awesome cultural experience. Cherif - the conceirge should be praised as was very helpful, knowledgeable and provided very friendly service. He arranged a driver for us and provided advice when needed especially on buying things from the souks. Whenever we had a question - he was happy to answer. The staff overall should be praised - always welcoming at breakfast and even though english was probably their 3rd language always made an effort to speak with us. Had a fabulous Hammam at the Terarke Spa - definitly a must do! The gym ws well equiped and clean - if your into that as well! Great place to explore, refresh the mind and body and catch some sun! Would recomend and visit again - thanks.

Room Tip: Choose a room overlooking the pool - great view
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, December 31, 2012
Dear Customer Lydia M,

I have just been warned by my employees, early this morning, of a new comment about our hotel, deposited on the site of Tripadvisor. I so liked your compliments that I spent a formidable day.
It is very pleasant to me to notice that, from the beginning to the end, you appreciated all the moments which you were kind enough to share with us during 6 complete days: welcome, service, bedroom, shuttle, food, centre of well-being, and particularly the services of Cherif, the head concierge.
Finally, your conclusion is completely fantastic «Would recommend and visit again. Thanks. «Because it reminds us, that we go towards the quality objectives that we settled.
We wish you a Happy New Year 2013 and to see you soon again.

René BAIADA
General Manager
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Additional Information about SENTIDO Kenzi Menara Palace

Address: Av Mohamed VI, Marrakech 40 0000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Marrakech
#36 Business Hotel in Marrakech
#66 Family Hotel in Marrakech
#92 Luxury Hotel in Marrakech
#131 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Number of rooms: 263
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the Kenzi Menara Palace your haven of peace and tranquility.The Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l’Insensé" and the specialty restaurant "L’Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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