We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing for the price! Recommend half board!” 5 of 5 stars
Review of SENTIDO Kenzi Menara Palace

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added SENTIDO Kenzi Menara Palace to your Saves list
SENTIDO Kenzi Menara Palace
5.0 of 5 Resort   |   Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco   |  
Hotel amenities
Ranked #183 of 465 Hotels in Marrakech
Orpington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Amazing for the price! Recommend half board!”
5 of 5 stars Reviewed July 13, 2012

We stayed here 30th June - 7th July, the hotel was quite quiet as it is the low season in Morocco between June and August due to the heat (very hot 42+), 10 mins from the main area of Marrakech and the taxi's are so cheap around £2/3 if you get a small one so who can complain about cost! We enjoyed being about 10 mins away as it gave us a break from the madness and the noise of the main centre. We stayed half board and got a very good deal, only 2 of the 4 restaurants were open as there were so few guests but the two on offer were fantastic. The Moroccan was our favourite, the waiters are usually very efficient especially Ali in the international restaurant. Breakfast was a wide range of cakes/ pasteries/ fruit/ yoghurt/ omlettes/ pancakes. The hot selection I wouldn't recommend as were usually cold and cold chips and lumpy scrambled egg aren't the best. We were slightly suprised about the fact we had to pay for drinks with our dinner as to us half board should include even a glass of water at least, there is also an extra charge for certain meals but I would completely recommend taking the plunge and trying a few as the pastilla in the moroccan and the john dorry fish in the international are incredible. Presentation of all food was incredible and I have no complaints about any food!

The sunloungers are equiped with mattresses and towels and the staff around the pool are efficient and helpful. Beautiful big pool with the option of sitting under a sun umbrella or laying in the sun.

We had a massage each which was also incredible, would recommend the poolside massage deal 100%!

We took two trips out whilst staying here as was arranged by our rep. one for a moroccan cookery class taken at riad le arabe (which was the most beautiful place I've ever seen) I would highly recommend a cookery class whilst there as it is so interesting and tasty! We also took a trip to the coast, which is 2.5 hours away from the hotel, it feels really cold there compared to round the pool but it's deceptive, which we only discovered after being burnt!

Pacha is walking distance from the hotel and apparently the biggest nightclub in Africa, however we didn't get told that it is only free to get in Mon - Thurs and only good on a Saturday!

the YSL gardens are also a recommended trip!

We had one small problem when there as the maid left our door open, but as the safes are free and we had cleverly locked our important stuff away there was no real concern, however on mentioning to the guys at the reception they didn't seem overly bothered which was quite annoying.

Would highly recommend Kenzi Menara Palace & Morocco, beautiful country and amazing holiday!

Room Tip: get a suite!
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

810 reviews from our community

Traveler rating
    383
    252
    114
    33
    28
See reviews for
187
316
25
71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
USA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 10, 2012

When I arrived, I really liked the facility; plenty of space, very large rooms, very clean, and a gorgeous pool. But then, the small details, which can make your stay unpleasant, or at least not what you expect from a five star hotel. The breakfast was ok, but nothing special. What was really annoying though were the birds flying in the dining area. I stepped away from the table to get something, and came back to find the birds attacking my plate. This happens, because they keep the windows of that area wide open. Here are some other details:
1. No Wi-Fi in the rooms, so forget about enjoying your ipad / iphone, etc. Wi-Fi only in the lobby. But guess what, when I complained to the staff about how hot it is in the lobby, they said we don’t have air conditioning in the lobby!
2. The mini bar in the room had beer, water, and juice. That’s it. The mini fridge is placed inside a closet, and every time I tried to open the fridge door, it would get stuck. Maybe just my room.
3. No phone in the living room, only the bedroom. They should add another phone.
4. Although staff are very friendly, but I think they could use more training. It might take you a while to get their attention, especially at the poolside.

Like I said, they can easily make this place way better with some small adjustments. I wouldn’t mind checking it out again the next time I’m in Marrakech.

And by the way, this place is not cheap. I had a 'special' rate and paid about $220 a night.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 30, 2012

The hotel if gorgeous, massive pool, spacious rooms, staff that will bend over backwards to help you but this hotel has no atmosphere what so ever.
I went to the hotel in the last week of june 2012 and there were hardly any guests, and as the hotel is so large, it makes it feel really empty. It has the potential to be an amazing hotel but because there was hardly anyone there and more staff then they needed, it just didn't really have that 'holiday' vibe to it.
The website says that it is 10 minutes from the centre, yes it's a 10 minute taxi ride, you couldn't walk it though. There is also a small shopping centre with a supermarket about 15 minute walk away from the hotel. I would strongly recommend buying food here or in the town rather then eating at the hotel as it is very overpriced, all be it very good food.
There was also a 'tourist tax' that was added onto the bill at the end of the stay, it worked out to be quite a considerable amount. There is no warning of this on the holiday website we booked with or on the hotel website, so keep some money spare!!

It is a gorgeous hotel, with friendly staff, and if you want a big pool with lots of luxury, go here. If you want to be in walking distance to the town and all the action, this is not the hotel for you!!

Room Tip: Try to get a garden or a pool view room as the other side just looks like a building sight.
See more room tips
  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albi, France
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 24, 2012

The hotel is very large but very spacious so no feeling of being overcrowded. The rooms are also huge with good size balconies offering some private space. The location is about ten minutes south of the Medina with a free two hourly navette into the centre by Djeema al Fna. The central pool is also enormous within well landscaped gardens. After the bustle and hassle of the Medina it is a very welcome haven of peace and tranquillity. The very helpful concierge - Sharif will arrange trips and restaurants if you want to escape the hotel and city centre attractions. Staff are very friendly and helpful. Of the two restaurants, the traditional Morrocan was by far the best with excellent food and wine and reasonably priced for what is a fairly expensive city. They cannot appear to cook fish, sadly, unless you like it chewy and dried out. They only other very minor deficiency was the slowness of getting coffee at breakfast (self service but good choice). Make sure to ask for a pot on the table.

Finally, it is only about ten minutes from the airport which is a plus and the hotel has a navette for about €20. Alternatively you can get a taxi for €10 but agree the price first.

Room Tip: We took one overlooking th garden which basically means th main roads rather than the swimming pool...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 22, 2012

The hotel is nice and the rooms are comfortable and spacious.

We had to change the room after the first night as there was a discotheque just opposite our room and the noise was unbearable the whole night long!

It took the front desk a while to organize a new room and we had to push them in general all the time as they were not very helpful. Luckily that we spoke French as not everyone spoke good English and they preferred to speak French anyway.

In the middle of the week they started hosting two different conferences at a time and from then on, everything changed badly. The breakfast buffet was hardly refilled, the other guests had to sit on dirty tables (no one changed the table cloth) and the staff was unfriendly and stressed.
Conference members should have separate meeting rooms / breakfast areas.
We would clearly not recommend staying there during a conference!

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 5, 2012

I stayed at this hotel in April 2012. It was a nice enough hotel but there were two main problems with it. First was the location. It says on the website that it is within sight of the "city walls" and a few minutes from the main square. Not quite the reality. The "city walls" are the walls that surround the Agdal Gardens, a vast garden that lies to the south of the Royal Palace. The actual city is about 2.5km away. As for the main square, it is a few minutes away - by car. To walk it is over 4km, so about an hour along busy roads beside empty scrubland or building sites. The hotel lays on a shuttle bus but it is only every two hours - 10,12,14,16,18.00 - so if you miss it you have to take a taxi or wait. Also, no good for any evening visits as the last bus returns at 18.30. The other problem is the noise. The hotel is surrounded by roads - look it up on Google Earth - so there is traffic noise all the time and it is near the airport, directly under the flight path.
Having said that, if you are not so fussed about noise or the location, it is a pleasant place to stay. There is a huge pool and spa, the room was very big and well equipped, plus had a large balcony. The bathroom was large with bath and shower. Lovely gardens and the food was very good, with especially generous buffet breakfasts. I found the place comfortable but a little too corporate for my taste. Also, I was disappointed by the location and the noise.

Room Tip: If you are looking for a quiet room do not book a Garden Room. I thought a Garden Room would be quie...
See more room tips
  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west yorkshire
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 3, 2012

This hotel is certainly well worth a visit, handy for the centre, airport and trips to atlas mountains. Our experience of the staff was very good -all spoke good english and were very pleasant and helpful. Sharif (apologies if spelt wrong) arranged guided trips with private guides for us which were really beneficial to our stay. He always had a smile on his face, although sometimes more genuine than others!!!
The room was superb, with the largest bed I have ever seen and a bath you did not want to leave. The breakfasts were nothing special, but a good variety to choose from. Some mornings however were very chaotic with an obvious lack of staff to keep up with table clearing etc.
Having stayed in both 4 and 5 stars previously, I would personally class this as a 4 star as I agree with a previous report that something , although I am not sure what, appears to be lacking.
The major complaint would be the ridiculous prices charged for drinks and food. I am aware that whilst staying in a 5* hotel prices are inflated - however I am sure they would sell much more, both from room mini bar and hotels bars if the prices were more competitive.eg A small bottle of sparkling water costs 40 d from room mini bar ( approx £4) the exact bottle at carrefour 5mins walk is 3 d !!!
However except for this, I would recommend this hotel

Room Tip: All rooms appear pleasant - I would have been happy with any
See more room tips
  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to SENTIDO Kenzi Menara Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SENTIDO Kenzi Menara Palace

Address: Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Marrakech
#26 Business Hotel in Marrakech
#75 Spa Hotel in Marrakech
#75 Luxury Hotel in Marrakech
#80 Family Hotel in Marrakech
#140 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Number of rooms: 263
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the Kenzi Menara Palace your haven of peace and tranquility.The Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l’Insensé" and the specialty restaurant "L’Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Agoda, Cheap Tickets, Orbitz, Despegar.com, HotelTravel.com, Odigeo, TripOnline SA and Tingo so you can book your SENTIDO Kenzi Menara Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

Owners: What's your side of the story?

If you own or manage SENTIDO Kenzi Menara Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.