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“Absolutely fine” 4 of 5 stars
Review of SENTIDO Kenzi Menara Palace

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SENTIDO Kenzi Menara Palace
5.0 of 5 Resort   |   Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco   |  
Hotel amenities
Ranked #227 of 460 hotels in Marrakech
London, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Absolutely fine”
4 of 5 stars Reviewed November 8, 2011

Very nice hotel, clean and spacious rooms with a free upgrade on arrival. Breakfast was lovely with good selection. Outdoor area was picturesque with view of the mountains and large pool and modern outdoor area. Staff were friendly and attentive (Some reviews clearly don't account for cultural differences). The restaurant for dinner and drinks are expensive and food is average at best. Its worth the cheap taxi journey (70d) or free shuttle into town for dinner and drinks. Little is complimentary in the hotel, you have to pay for everything (spa, indoor pool, tea, coffee etc in room). However wifi is free in reception!

Room Tip: Rooms with pool view are best (third floor)
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2011

I booked Kenzi Menara Palace after reviewing numerous hotels on Tripadvisor. As there were a few negative reviews for Kenzi Menara (as there was for most Marrakech hotels) I was a little apprehensive on what my wife and I would find on our first trip to Morocco. I cannot emphasise enough the delight at what we found. The hotel is absolutley lovely and the people who work there are extremely friendly. (The photos on all the hotel and booking websites do not do this hotel justice!)

After two days in the hotel, I rearranged our bookings for the week such that we stayed at the hotel again before going home. (We had originally booked 4 nights at Kenzi Menara and 3 nights at a riad in the Medina. I changed so that we reduced to 2 nights at the riad and we could spend one more night at Kenzi Menara.)
The rooms are extremely spacious, clean and luxurious. The in-room safes have an internal power supply, so that you can charge your laptap while it is in the safe. The bathrooms are beautifully arranged and very spacious.

While our room had satelite TV, it did not have a great choice of English speaking channels.

The restaurants in the hotel serve lovely food and the inclusive breakfast is a fabulous and extremely generous mix of 'western' and local products.

The external gardens and pool was a major surprise, as, at the time of booking, we did not note this detail from the websites. The outdoor pool is one of the largest hotel swimming pools that I have ever come across and the surrounding gardens are extremely well maintained.

The hotel is situated about 10 minutes away from the Djeema el Fna, but the hotel does provide a courtesy bus that runs every two hours between 10.00am and 6.00pm. If you want to stay in town later, you can get a taxi back for about €10.

All in all this hotel helped to make our November break truly memorable.

Room Tip: Pool room views cost significantly more than garden views, but should only be considered if you are...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangladesh
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 8, 2011

I moved to this hotel being dissatisfied with the Palmeraie Golf Palace. It was a good move. Large rooms with excellent design, good beds and excellent TV etc.
The pool is wonderful and staff attentive to your needs. It is spacious and airy giving the impression of space between you and other guests. The hotel is quite close to the centre of Marrakesh so convenient.
The only thing stopping a fifth star is that it lies directly on the flight path of the airport. Not too much of a problem as it is no Heathrow with maybe one plane every 30 minutes at most.

Room Tip: overlooking the pool and gardens is best
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed November 1, 2011

I stayed here for 5 nights with my 17 year old daughter. Booked as part of a package deal with Sovereign and found it comfortable and very good value (except the dreaded minibar). We got a taxi from the airport- 100 dirhams should be what you pay (not 200 as we did). Arrived at 10am and were into our room by 12 noon- upgraded to an enormous suite (2 rooms, 2 blconies, bathroom and 2 loos) which could probably have lived in for several months! Rooms huge, well equipped and big TV with lots of chanels and free films on demand.We were on a noisy road and building work was outside across the road- but noise kept out completely by the double glazing. The hotel is large and a bit corporate but pool area is beautiful with a full sized pool and lots of loungers. Free shuttle bus into centre of town only goes 4 times a day but there are always taxis and it only costs 40 dirhams to get the main square.
Staff were pleasant and professional and nearly all spoke good English so I am not sure why previous people had any problems. We had a couple of minor problems which were all dealt with very well and with no fuss -including the ones which were our own fault i.e the fuse blew is the room (see mention below of travel kettle) and my daughter dropping an earing down the sink (expertly retreived by the plumber).
Good buffet breakfast- plenty of choice including eggs cooked ot order. We ate in the resaurant on one night-not amazing but nothing with the food and not very over-priced (expensive for Morocco but cheap for this kind of hotel).
But yes the minibar is v. expensise and DO bring your own tea and coffee and a travel kettle (but don't let it overheat and blow the fuse)- there is a water boiling coffee maker but I couldn't to get it to work without using the coffe capsule. The Carrefore supemarket in the Mall behind is a 5-10 minutes walk and we got some wine and drinks from there and kept them in the fridge- no-one complained. Mall quite the place to be on a Saturday evening- everyone out for the (very few) shops and a pizzza.

Room Tip: Outside rooms will all be noisy as the hotel is surrounded by roads and lot of building going on- po...
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Morocco
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 24, 2011

My wife and I just returned from a two-day stay at the beautiful Kenzi Menara Palace. Having traveled a lot, I can assure you that this hotel exceeded our expectations. Honestly, some of the reviews here are truly unfair. The location was outstanding, easy to reach, elegant and quiet. Their swimming pool, gardens, interior spaces, lighting are brilliant. We loved the interactive TV with free movies to choose from. Breakfast is super yummy and generous!! Each room has its own off set balcony so that each one is totally private. The staff and service were outstanding. It felt as if you were alone even in a busy hotel. Such private and lovely space is hard to find. One suggestion, my wife uses a wheelchair and the ramp leading off from the lobby needs a non-slip surface.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucerne, Switzerland
Top Contributor
154 reviews 154 reviews
116 hotel reviews
Reviews in 106 cities Reviews in 106 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed October 14, 2011

The rooms are big, we had two rooms with connecting door. There is a shuttle bus to the medina, unfortunatelly only every 2 hours, but better then no shuttle bus. The pool is also big. It is one of the cheaper hotels in Marakech in this categorie, including breakfast. It is a little bit outside, in a newer part of Marakech.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Top Contributor
79 reviews 79 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 26, 2011

Stayed here for one week with my girlfriend. Found the ambience of the hotel to be very relaxed. The common spaces and rooms are large and the hotel seemed to be quiet. Very easy to relax and be left to do so.

Room was a very good size and the bed was large and very comfortable. Good sized bathroom with two sinks and excellent seperate shower cubicle. Terrace was a good size and unlike other eviews I personally preferred the privacy of the garden view. A pool view would have been noisier and less private. Pool view would be better if you enjoy people watching but not if you prefer privacy.

I found both restaurants to be good except when the evening offering was a buffet. The buffet was overpriced and of a rather poor standard. The quality of the buffet food is what I would expect to recieve at a 3 star all inclusive resort not a 5 star hotel with a charge of the equivalent of 30 odd Euros. The eveing buffet should be viewed as embarrasment to the hotel. Otherwise I found the food of a high quality and reasonable price. For better priced food pop round the corner to the shopping mall for a varied selction of fare.

Swimming pool area is large and has comfortable loungers. Pool itself is big and the temperature nice and cool. I would advise sitting as far as possible from the pool bar to avoid being subjected to the hideous music they insist on playing on a daily basis. Drinks prices are high and it is adviseable to pop round to the Carrefour supermarket at the shopping mall to purchase water at a quarter of the bar price.

The Spa costs extra but is reasonably priced and very good indeed. Particularly enjoyed the Hammam. Price for the use of the indoor pool is not worth it.

Overall I really enjoyed our stay here but there is room for impovement. The evening buffet is not on every night but is awful. The music at the pool bar is also in need of either changing or turning off. The hotel is far from the town centre but there is a free shuttle bus. We did not find this a problem but it may be too far out for some peoples taste.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about SENTIDO Kenzi Menara Palace

Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech
Address: Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Marrakech
#29 Business Hotel in Marrakech
#88 Luxury Hotel in Marrakech
#141 Family Hotel in Marrakech
#212 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the Kenzi Menara Palace your haven of peace and tranquility.The Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l’Insensé" and the specialty restaurant "L’Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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