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“Impressive and well located” 4 of 5 stars
Review of SENTIDO Kenzi Menara Palace

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SENTIDO Kenzi Menara Palace
5.0 of 5 Resort   |   Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco   |  
Hotel amenities
Ranked #205 of 461 hotels in Marrakech
bangladesh
Top Contributor
62 reviews 62 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
87 helpful votes 87 helpful votes
“Impressive and well located”
4 of 5 stars Reviewed November 8, 2011

I moved to this hotel being dissatisfied with the Palmeraie Golf Palace. It was a good move. Large rooms with excellent design, good beds and excellent TV etc.
The pool is wonderful and staff attentive to your needs. It is spacious and airy giving the impression of space between you and other guests. The hotel is quite close to the centre of Marrakesh so convenient.
The only thing stopping a fifth star is that it lies directly on the flight path of the airport. Not too much of a problem as it is no Heathrow with maybe one plane every 30 minutes at most.

Room Tip: overlooking the pool and gardens is best
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed November 1, 2011

I stayed here for 5 nights with my 17 year old daughter. Booked as part of a package deal with Sovereign and found it comfortable and very good value (except the dreaded minibar). We got a taxi from the airport- 100 dirhams should be what you pay (not 200 as we did). Arrived at 10am and were into our room by 12 noon- upgraded to an enormous suite (2 rooms, 2 blconies, bathroom and 2 loos) which could probably have lived in for several months! Rooms huge, well equipped and big TV with lots of chanels and free films on demand.We were on a noisy road and building work was outside across the road- but noise kept out completely by the double glazing. The hotel is large and a bit corporate but pool area is beautiful with a full sized pool and lots of loungers. Free shuttle bus into centre of town only goes 4 times a day but there are always taxis and it only costs 40 dirhams to get the main square.
Staff were pleasant and professional and nearly all spoke good English so I am not sure why previous people had any problems. We had a couple of minor problems which were all dealt with very well and with no fuss -including the ones which were our own fault i.e the fuse blew is the room (see mention below of travel kettle) and my daughter dropping an earing down the sink (expertly retreived by the plumber).
Good buffet breakfast- plenty of choice including eggs cooked ot order. We ate in the resaurant on one night-not amazing but nothing with the food and not very over-priced (expensive for Morocco but cheap for this kind of hotel).
But yes the minibar is v. expensise and DO bring your own tea and coffee and a travel kettle (but don't let it overheat and blow the fuse)- there is a water boiling coffee maker but I couldn't to get it to work without using the coffe capsule. The Carrefore supemarket in the Mall behind is a 5-10 minutes walk and we got some wine and drinks from there and kept them in the fridge- no-one complained. Mall quite the place to be on a Saturday evening- everyone out for the (very few) shops and a pizzza.

Room Tip: Outside rooms will all be noisy as the hotel is surrounded by roads and lot of building going on- po...
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Morocco
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 24, 2011

My wife and I just returned from a two-day stay at the beautiful Kenzi Menara Palace. Having traveled a lot, I can assure you that this hotel exceeded our expectations. Honestly, some of the reviews here are truly unfair. The location was outstanding, easy to reach, elegant and quiet. Their swimming pool, gardens, interior spaces, lighting are brilliant. We loved the interactive TV with free movies to choose from. Breakfast is super yummy and generous!! Each room has its own off set balcony so that each one is totally private. The staff and service were outstanding. It felt as if you were alone even in a busy hotel. Such private and lovely space is hard to find. One suggestion, my wife uses a wheelchair and the ramp leading off from the lobby needs a non-slip surface.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lucerne, Switzerland
Top Contributor
170 reviews 170 reviews
126 hotel reviews
Reviews in 118 cities Reviews in 118 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed October 14, 2011

The rooms are big, we had two rooms with connecting door. There is a shuttle bus to the medina, unfortunatelly only every 2 hours, but better then no shuttle bus. The pool is also big. It is one of the cheaper hotels in Marakech in this categorie, including breakfast. It is a little bit outside, in a newer part of Marakech.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Top Contributor
78 reviews 78 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 26, 2011

Stayed here for one week with my girlfriend. Found the ambience of the hotel to be very relaxed. The common spaces and rooms are large and the hotel seemed to be quiet. Very easy to relax and be left to do so.

Room was a very good size and the bed was large and very comfortable. Good sized bathroom with two sinks and excellent seperate shower cubicle. Terrace was a good size and unlike other eviews I personally preferred the privacy of the garden view. A pool view would have been noisier and less private. Pool view would be better if you enjoy people watching but not if you prefer privacy.

I found both restaurants to be good except when the evening offering was a buffet. The buffet was overpriced and of a rather poor standard. The quality of the buffet food is what I would expect to recieve at a 3 star all inclusive resort not a 5 star hotel with a charge of the equivalent of 30 odd Euros. The eveing buffet should be viewed as embarrasment to the hotel. Otherwise I found the food of a high quality and reasonable price. For better priced food pop round the corner to the shopping mall for a varied selction of fare.

Swimming pool area is large and has comfortable loungers. Pool itself is big and the temperature nice and cool. I would advise sitting as far as possible from the pool bar to avoid being subjected to the hideous music they insist on playing on a daily basis. Drinks prices are high and it is adviseable to pop round to the Carrefour supermarket at the shopping mall to purchase water at a quarter of the bar price.

The Spa costs extra but is reasonably priced and very good indeed. Particularly enjoyed the Hammam. Price for the use of the indoor pool is not worth it.

Overall I really enjoyed our stay here but there is room for impovement. The evening buffet is not on every night but is awful. The music at the pool bar is also in need of either changing or turning off. The hotel is far from the town centre but there is a free shuttle bus. We did not find this a problem but it may be too far out for some peoples taste.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 25, 2011

My Girlfriend and I stayed at the Hotel for a week. We had several discussions about the Hotel and it's facilities and have decided to write a decent review detailing some of the finer details and hopefully paint a picture for future guests expectations.

The Hotel is overall a great place to stay and I would return there, if I ever come back to Marrakech. Unless of course the new Raffles Hotel is open, in which case, I would choose that over the Kenzi Menara.

The huge Swimming Pool is a delight. It's maintained at a cool temperature so no matter how hot the day gets, a dip is always refreshing. Prices for Drinks and Snacks throughout the Hotel are reasonable but bare in mind that a 2l bottle of water from the Poolside Bar will cost you 30.00 MAD, whilst the exact same bottle 'Sidi Ali' will cost you 4.00 MAD at the Carrefour Supermarket around the corner. So, a little high on the profit mark-up you could say.

The Room was excellent, very spacious and well cooled, great on-demand TV service, plenty of wardrobe, drawer space and the bed was huge and very comfortable. The Bathroom was decent standard, the fittings seemed a bit cheap at first look and on day two our toilet flush got stuck and on day five the plug got stuck in one of the two sinks.

Our Coffee machine also broke and leaked water all over the floor. The hotel were told on day two, the engineer came to look at it, told us he'd return in 30 minutes but never came back.

Be advised that the Spa facilities are extra, even a 25 minute Sauna session will cost you.

My one BIG complaint. The Restaurants.

Seriously, without going on too much, the Moroccan Restaurant is awful! Really bad. The Cous-Cous tasted of boiled gherkin and we were not even given Harissa? It was Mutton and not Lamb as advertised and I had about 30g of meat amongst a tonne of grains with limp Veg. Skip it and go to Al Fassia, which is amazing and about 10 minutes walk from the Hotel.

The other Restaurant was open on our first night and was excellent! However, for the following four nights, this Restaurant was closed and a hot buffet was served instead? The hot buffet was horrible. The kind of food you expect in a 2 star hotel. Not 5 star at all. The best part? It's charged at 300 MAD per head which is outrageous!

The reason for the buffet replacing the Restaurant we were told by the Management was because there was "A lot of guests at the Hotel". if this is true, I find it ridiculous.

Frankly, the Hotel was almost empty? Very mysterious.

Well, there is plenty of great Restaurants in Marrakech - Al Fassia and Pepe Nero for example, so if the main Hotel Restaurant is open, try it once but make plans to go out and spend your money elsewhere for your other nights.

Room Tip: The Pool View Rooms are the best.
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casablanca, Morocco
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 21, 2011

I've been to this hotel 3 times and in my opinion it is a very good choice for Marrakech. It is a pretty new hotel, with large rooms, modern settings and furniture. I found it spotless clean. The food is good compare to what you usually find in hotels although don't have too high expectations in that area. It is situated in the new Agdal zone, which is very quiet but a bit far from the city center if you don't have a car. On the other hand, I think you can find cabs easily. And last but not least the swimming pool area is fantastic, large and quiet if you want a sun bath.

Room Tip: Prefer the room with swimming pool view
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  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about SENTIDO Kenzi Menara Palace

Address: Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Marrakech
#33 Business Hotel in Marrakech
#80 Luxury Hotel in Marrakech
#83 Spa Hotel in Marrakech
#119 Family Hotel in Marrakech
#165 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the Kenzi Menara Palace your haven of peace and tranquility.The Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l’Insensé" and the specialty restaurant "L’Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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