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“Could be much better!” 3 of 5 stars
Review of SENTIDO Kenzi Menara Palace

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SENTIDO Kenzi Menara Palace
5.0 of 5 Resort   |   Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco   |  
Hotel amenities
Ranked #206 of 461 hotels in Marrakech
Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Could be much better!”
3 of 5 stars Reviewed September 25, 2011

My Girlfriend and I stayed at the Hotel for a week. We had several discussions about the Hotel and it's facilities and have decided to write a decent review detailing some of the finer details and hopefully paint a picture for future guests expectations.

The Hotel is overall a great place to stay and I would return there, if I ever come back to Marrakech. Unless of course the new Raffles Hotel is open, in which case, I would choose that over the Kenzi Menara.

The huge Swimming Pool is a delight. It's maintained at a cool temperature so no matter how hot the day gets, a dip is always refreshing. Prices for Drinks and Snacks throughout the Hotel are reasonable but bare in mind that a 2l bottle of water from the Poolside Bar will cost you 30.00 MAD, whilst the exact same bottle 'Sidi Ali' will cost you 4.00 MAD at the Carrefour Supermarket around the corner. So, a little high on the profit mark-up you could say.

The Room was excellent, very spacious and well cooled, great on-demand TV service, plenty of wardrobe, drawer space and the bed was huge and very comfortable. The Bathroom was decent standard, the fittings seemed a bit cheap at first look and on day two our toilet flush got stuck and on day five the plug got stuck in one of the two sinks.

Our Coffee machine also broke and leaked water all over the floor. The hotel were told on day two, the engineer came to look at it, told us he'd return in 30 minutes but never came back.

Be advised that the Spa facilities are extra, even a 25 minute Sauna session will cost you.

My one BIG complaint. The Restaurants.

Seriously, without going on too much, the Moroccan Restaurant is awful! Really bad. The Cous-Cous tasted of boiled gherkin and we were not even given Harissa? It was Mutton and not Lamb as advertised and I had about 30g of meat amongst a tonne of grains with limp Veg. Skip it and go to Al Fassia, which is amazing and about 10 minutes walk from the Hotel.

The other Restaurant was open on our first night and was excellent! However, for the following four nights, this Restaurant was closed and a hot buffet was served instead? The hot buffet was horrible. The kind of food you expect in a 2 star hotel. Not 5 star at all. The best part? It's charged at 300 MAD per head which is outrageous!

The reason for the buffet replacing the Restaurant we were told by the Management was because there was "A lot of guests at the Hotel". if this is true, I find it ridiculous.

Frankly, the Hotel was almost empty? Very mysterious.

Well, there is plenty of great Restaurants in Marrakech - Al Fassia and Pepe Nero for example, so if the main Hotel Restaurant is open, try it once but make plans to go out and spend your money elsewhere for your other nights.

Room Tip: The Pool View Rooms are the best.
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Casablanca, Morocco
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 21, 2011

I've been to this hotel 3 times and in my opinion it is a very good choice for Marrakech. It is a pretty new hotel, with large rooms, modern settings and furniture. I found it spotless clean. The food is good compare to what you usually find in hotels although don't have too high expectations in that area. It is situated in the new Agdal zone, which is very quiet but a bit far from the city center if you don't have a car. On the other hand, I think you can find cabs easily. And last but not least the swimming pool area is fantastic, large and quiet if you want a sun bath.

Room Tip: Prefer the room with swimming pool view
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  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 5, 2011

We spent three nights in this hotel and from the outset were impressed. It has a magnificent pool with views to the Atlas mountains/ Rooms were extremely spacious and well appointed. Staff could not have been more friendly - a quiet haven

The Morroccan restaurant was a wee bit pricey but the selection of tangine dishes the setting and the service was great

Hotel staff can arrange a guide at a reasonable cost to take you to the Medina and other sites - this is a hassle free way to see what the area has to offer however watch out for hidden costs e.g visits to attractions were you have to pay extra to get in.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech, Morocco
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 3, 2011

The service of the hotel is poor and personnel is unfriendly. They really make sure you don't want to come back. They favor their friends before paying customers

Stayed September 2011, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 25, 2011

Recently stayed in this hotel.

Room was great with garden view, very spacious. Very clean. Staff very friendly but hardly speaks English so be patient or learn French or Arabic.

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accra, Ghana
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 17, 2011

Excellent hotel. Fairly quiet so were upgraded to a suite which was wonderful - I have never had so much space in a hotel before. Staff really friendly. The only down side is the hotel charges for tea and coffee from the tea and coffee making facilities in the room - never had that before and seems a bit churlish. The free in-room video selection on TV is good.

Booze pricey so a trip to the supermarket about a 10mins walk away can be done easily if you want a drink on your room balcony (perhaps that was why the bar was so quiet)

A bit out of town but a hotel bus drops at the main square by the markets (old town) and the new town. There are restaurants locally in the tourist development site and the mall looked to have a good selection to make a change from hotel food.

All in all a good choice especially if you had a few days in a riad at start of trip and want a chill out at the end of a trip to Morocco/Marakesh.

Room Tip: Ask for an upgeade if hotel is quiet. Free wifi in public areas (reception)
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  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 6, 2011

I was nervous after reading some of the reviews on here but we had a lovely time at the Kenzi Menara palace. Friendly greeting with a welcoming glass of mint tea. Helpful staff (although sometimes there was a language barrier).
We were in one of the standard rooms so the view was not great from our balcony but the room was very large, spacious and clean. The bathroom was the same with a separate shower cubicle and very large bath.

Breakfast was also nice with a chef on hand to make your eggs as you would like it. Overall we were very happy with our stay.

The only down side for some may be the location. We thought it was great being able to get away from the hustle and bustle of the main square. But this does mean that you need to jump in a taxi, which involves bartering for a while to get a reasonable price, and this can be exhausting.

We would recommend this hotel and we would go back.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Kenzi Menara Palace

Address: Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Marrakech
#33 Business Hotel in Marrakech
#80 Luxury Hotel in Marrakech
#83 Spa Hotel in Marrakech
#120 Family Hotel in Marrakech
#165 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the Kenzi Menara Palace your haven of peace and tranquility.The Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l’Insensé" and the specialty restaurant "L’Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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