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“Pocket of paradise on the doorsteps of the royal palace” 5 of 5 stars
Review of Riad La Porte Rouge

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Riad La Porte Rouge
3.0 of 5 Hotel   |   48 Derb Jamaa | Bab Hmar, Marrakech 40000, Morocco   |  
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Ranked #39 of 464 Hotels in Marrakech
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
58 helpful votes 58 helpful votes
“Pocket of paradise on the doorsteps of the royal palace”
5 of 5 stars Reviewed June 6, 2014

This is my second visit to Morocco and have left this review for last and am really glad I did as I wish to extend a special thank you to Ahmed who really looked after me and my husband. First time I came to Morocco, TA did not exist and I was a single girl happily staying in very simple accommodation. This time, with husband in tow, I had to up the ante and stay in more comfortable, acceptable surroundings befitting a married couple i.e. Not a bucket for a toilet!

This riad does have everything, a small dipping pool downstairs, a couple of lounge areas around a courtyard, two bedrooms on the ground floor, 4 on the next and 1 at the top floor where there is berber style lounge area, breakfast tables on the terrace, a hot tub and lounging areas for sunbathing and rooms for massage. We stayed here 3 times in 2 weeks: once in the hiba room downstairs when we first arrived to Marrakesh for 2 nights, second time for one night (chadia room first floor) upon returning from the Atlas mountains and for the final night (chadia room) after returning from Essaouria before going home. It is the final time that I especially wish to thank Ahmed for, he is like a friendly omnipresent concierge.

Early evening my husband realises he has left 2 shirts in the wardrobe of the Riad Chems Bleu in Essaouria which we left that morning. Although not expensive shirts, one of them I had sentimental value as it was the shirt I remember my husband wore on our first date. Ahmed contacted the riad and Latifa, manager of the Riad Chems Bleu brought the shirts herself the following morning to Ahmed just in time before we had our flight home at lunchtime. i never got to thank Latifa in person as she was en route to a meeting but wish to further add another review/comment after 3 months curfew that TA enforces as she made a special effort for us and I am so grateful she was able to come so quickly at short notice. Simple as it sounded, if I tried to converse with Latifa on the phone it wouldn't have been so straightforward as most hoteliers converse in French fluently but English not quite as well, having Ahmed facilitated the conversation and ended with the perfect result!

Location wise, the riad on the TA map is incorrect (not on derb Jmaa) if there is a lesson I have learnt is to check hotel websites as TA has incorrect locations on a few hotels and restaurants. The riad is at the end of a blind alley on the Rue de Bab Hmar, east of the Royal Palace- at the boundary wall there is an arch whereby you will see a street with small shops, immediately to your left there is road going alongside the palace wall and an alley, after a few shops, go into the next blind alley (you may see people going into a prayer room if its open) and take the first left and follow it to the end and the riad is there. It is about a 15-20 minute walk to Jemaa el fna following the palace wall and then the main road. Pleasantly located out of the main hustle and bustle.

Out of the rooms, we preferred Chadia room a little more as it feels more private than the rooms downstairs. On the ground floor you do hear the throughput of people in the courtyard so guests do need to be considerate with noise levels, on the flip side you don't really hear the sound of traffic on the outside except the call to prayer.

Last but not least, dont forget to say hello Max the friendly resident fluffy ginger cat. He loves strokes, the leather seat in the corner table of the courtyard and stretching out on the red carpet.

Room Tip: Chadia room is on the first floor, as are 3 other rooms. They feel more private than the ones on the...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen F, Responsable relations clients at Riad La Porte Rouge, responded to this review, July 4, 2014
Thank you very much to take time for sharing your experience on tripadvisor.
The Riad la porte Rouge team join me to thank you for choosing to stay in the riad,we're very happy to read that your experience was amazing and you enjoyed it,we would like to thank you for this interest in Marrakech and Morocco too.We hope to see you in the nearest future.

Many thanks again,

Ahmed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Dublin
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 6, 2014 via mobile

We have just returned from a 5 day stay in this little gem of a riad, 15 minutes walk from all the hectic action at Jamaa el-Fnaa. The riad is beautifully decorated with plenty of interesting paintings and local pieces of furniture and art. Our room was exquisite with little touches such as rose petals on pillows. There was nothing that was too much trouble for the staff, all of whom were polite, courteous and professional at all times. Especially Moustafa who was exceptionally attentive and provided us with excellent recommendations for places to eat outside of the main square. We appreciated his quiet hospitality very much. We would definitely recommend this riad for a very luxurious, relaxing escape from the madness that is Marrakech.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen F, Responsable relations clients at Riad La Porte Rouge, responded to this review, July 4, 2014
Thank you very much to take time for sharing your experience on tripadvisor.
The Riad la porte Rouge team join me to thank you for choosing to stay in the riad,we're very happy to read that your experience was amazing and you enjoyed it,we would like to thank you for this interest in Marrakech and Morocco too.We hope to see you in the nearest future.

Many thanks again,

Ahmed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 22, 2014

We arrived at Riad La Porte Rouge after several days in the mountains and desert and it was like arriving at an oasis. Despite its competitive price, the riad is so luxurious with incredible attention to detail both in terms of the Riad itself and the staff. Nothing is too much trouble and the staff are always on hand to help, whether it be recommending places to buy souvenirs / prices to pay, where the main tourist attractions are or simply making sure you know how to get to the place you've planned to go.

We stayed in Narjisse and were aware that this was a small room before arriving. However, it was much bigger than we expected it to be and of the same standard as all the other rooms. The room is downstairs off the central courtyard but we were never kept awake by noise. The rooms were cleaned every day, super comfortable and the air con was a godsend as temperatures were well in to the 40s.

The roof terrace is lovely and the hot tub is a great addition.

This was the best riad we stayed in during our holiday in Marrakech and we'd highly recommend to anyone looking for somewhere to stay.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen F, Responsable relations clients at Riad La Porte Rouge, responded to this review, May 25, 2014
Thank you very much for your kind review, we keep a very worm and friendly of your stay among us, your interest in Marrakech medina and Morocco too, we feel happy that you enjoyed your stay in Marrakech and we thank you for the time you took to write this lovely review, we keep a very nice souvenirs and a great pleasure for the Riad la porte rouge team to receive you in your second home in Morocco and even thanks for your interest in Moroccan traditions,cultures.The name is correct .

Many thanks,

Ahmed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrexham, United Kingdom
Top Contributor
71 reviews 71 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 17, 2014

On arrival, we were impressed by the Riad, its decor, furnishings etc...We wanted to use the rooftop Jacuzzi, it was out of order for all of our stay. We could not use the roof terrace as there were workmen on the terrace to " fix the jacuzzi"? the sun loungers were "out of order" due to this. More important, we found this Riad to be very noisy, noise from staff and guests late at night, dragging furniture on the roof terrace above our room, talking loudkly, washing a very large amount of dishes loudly? This was very disappointing to us as we had chosen this " luxury riad" as a treat to end our trip and wished we had rebooked at the simple riad we had begun our Morocco adventure at.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen F, Responsable relations clients at Riad La Porte Rouge, responded to this review, May 18, 2014
Dear Sir,

We would like to thank you for this review and your stay in the riad.
The riads in Marrakech medina are very historical with homely and familial service,riad la porte rouge is one of this riads which offer a professional service and comfortable stay for their guests,you can check many reviews of our guests more than 96% are Excellent this mean that our position is very important to get the confidence of many guests.
We can understand your review and your short stay in the riad,this is mean that one day our technicians of jacuzzi are looking to control the motor that took few minutes,the jacuzzi located in the corner and right side of the roof terrace,we have the Berber tent witch you can use any time and the left side of the terrace with tables and sitting area,the technique control is very important and you can find it at any hotel,riad or guests house to realise the attention and good service even the jacuzzi is free for all the guests but i can not understand how you saw the technicians in the roof terrace and your review (We could not use the roof terrace as there were workmen on the terrace to " fix the jacuzzi"),we can close the roof terrace if there are any big problems.For the noisy of the riad guests as different riads you can find it even in the luxury hotels in the world,we can't say for them to stop talking before sleeping time i mean after 10pm.
I thank you again for this review as we are always very careful with the feedback of our guests.

Ahmed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 16, 2014

We booked this for a nice relaxing weeks break, and lets just say we weren't disappointed. We searched TripAdvisor for a reasonably priced quality Riad as we wanted to be within the real Marakech and found the perfect little gem.
It is situated nicely away from the chaos but close enough for the tourist attractions with the Saadian tombs and Badi Palace particularly close.
On arrival we were greeted by Ahmed, (sorry if spelt incorrectly) such a lovely host! Always ready to help and give advice such as the prices to pay within the Souks to avoid getting ripped off. He showed us a list of excursions,advised us where to eat and told us which attractions we should see. He never stopped being helpful and always seemed happy to help.
The Riad itself is amazingly decorated. It is very beautiful and has so much detail. Every time you look around you notice something new. The styling is so authentic. Our room (Warda) was decorated in deep reds and the furniture was so introcate with the patterns designed on it. One major bonus is the air conditioning. To return to an air conditioned room after a days chaos in the Souks and the place Jemaa El Fna is heaven. The roof garden is a pardise away from any where. It has some beautiful plants and flowers which create a lovely ambience. There is a hot tub, sun beds,chill out area and a few tables where you can eat any of your meals.
The food cooked at the Riad is off a very high standard and is all home cooked and fresh. With the price being very reasonable especially compared to some of the tourist traps near the square (be warned).
So a big thanks goes to the staff of the Riad for making our stay so comfortable,pleasurable and relaxing.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen F, Responsable relations clients at Riad La Porte Rouge, responded to this review, May 17, 2014
Dear Kellie & Carl,

Thank you very much for your kind review, we keep a very worm and friendly of your stay among us, your interest in Marrakech medina and Morocco too, we feel happy that you enjoyed your stay in Marrakech and we thank you for the time you took to write this lovely review, we keep a very nice souvenirs and a great pleasure for the Riad la porte rouge team to receive you in your second home in Morocco and even thanks for your interest in Moroccan traditions,cultures.The name is correct .

Many thanks,

Ahmed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghent
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 30, 2014

Just came back from Marrakech where I had a 4 night stay in La Porte Rouge. Already read on tripadvisor that this riad has an excellent recommendation by other travellers and I must say ... they were right! The staff gives you a warm welcome with tea and cookies, a guidance through the riad and a detailed route you can follow to explore the old city of Marrakech.
The riad is situated at the edge of the medina, no worries ... only 15 minute walk of Jemaa-el-Fna, the main square of Marrakech.

Every day we had breakfast on the roofterrace (a quiet place in the sun) which included 3 different specialities. Great way to discover what locals eat. In the evening you can eat at this riad, you are not obliged to eat outside. And I must say we had the couscous royal ... the portion was enormous ... but delicious :-)
They offer various excursions outside Marrakech and follow up the service of these excursions.

Marrakech is a busy city and the roofterrace is an excellent place to escape of it all: jacuzzi, sunbathing, massages, ... everything you need to relax is offered in this riad. Especially the massage is a must! Choose the 1-hour-massage ... you won't regret it!

Conclusion: this riad is a gem in Marrakech, very friendly staff, excellent service, great food, ... I will definitely return to Marrakech and this riad! Thank you Karen and your staff to make our stay wonderfull!

Room Tip: we had room Narjisse for 2 people: a bit too small but clean, also at the ground floor near the kitc...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laporterouge, Responsable relations clients at Riad La Porte Rouge, responded to this review, May 3, 2014
Dear Madame,

Thank you very much for your kind review, we keep a very worm and friendly of your stay among us, your interest in Marrakech medina and Morocco too, we feel happy that you enjoyed your stay in Marrakech and we thank you for the time you took to write this lovely review, we keep a very nice souvenirs and a great pleasure for the Riad la porte rouge team to receive you in your second home in Morocco and even thanks for your interest in Moroccan traditions,cultures.

Many thanks,

Ahmed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalst, Belgium
Top Contributor
108 reviews 108 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 29, 2014

I just returned from a 4 night stay at this wonderful riad and i had the best time!
From the moment you arrive to the moment you leave, every person working there is superfriendly, welcoming and so attentive! The service is what makes this place so outstanding!

We stayed in the Narjisse room, a very small but cosy room with all the comfort needed for a nice stay. The room is situated on the ground floor near the kitchen and the dining/breakfast area so for people sensitive to noices for sleeping, best bring earplugs. We both slept without, falling fast a sleep in the comfy beds after an active day! ;)

The breakfast on the rooftop terrace was to our taste and every morning something different! I missed more fruit with my breakfast but that's a personal taste. The freshly squized orange juice made up for that! :)

The location is in the south of the medina, near the Royal Palace, about 20 minutes by foot to Djmaa El Fna. And if you're to tired to walk back after all the slow pace walking through the souks ;), just stop a taxi and ask to bring you to Bab (gate) Hmar, very close to the riad.
It is true what i read on the forums though, try to stop an older men driving a taxi, they're far less pushy then the young men and correct in their pricing. To give you an idea of the pricing:
* Bab Hmar - Jardins Majorelle: DRH 40
* Bab Hmar - Djmaa El Fna: DRH 20
In the night, taxi's are more expensive. Do try discussing the price, it's typical Marrakech and it's a good excercise when buying something you need/want! :)

The massage they offer (Touria) is "out of this world, sensationaly good" !!! Best massage of my life so my advice to you all: go for the 1h massage, you'll not be sorry!!

We had 1 dinner there and wauw -again- ! Royal Couscous is soooo jammy but when they say "royal" in Marrakech (and definitly in this riad), don't feel to bad after finishing and seeing no change to the plate... :D You'll not be the only ones!

I'll definitly return to this gem when back in Marrakech and i will recommend it to my friends!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laporterouge, Responsable relations clients at Riad La Porte Rouge, responded to this review, May 3, 2014
Dear Madame,

Thank you very much for your kind review, we keep a very worm and friendly of your stay among us, your interest in Marrakech medina and Morocco too,we are very appreciated to be interested for the riad atmosphere, we feel happy that you enjoyed your stay in the riad,It was very nice meeting, your extreme kindness, your sense of humor too.

Many thanks for this informations about the riad position,you are very helpful.

Ahmed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riad La Porte Rouge

Address: 48 Derb Jamaa | Bab Hmar, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#12 Spa Hotel in Marrakech
#13 Family Hotel in Marrakech
#39 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riad La Porte Rouge 3*
Number of rooms: 7
Official Description (provided by the hotel):
Close to the Palais Royal gardens and 15 minutes walk from the legendary Jamaa Lfna square.Recently restored in the respect for the traditional morrocan architectureHospitality, comfort and service, perfectly define the Riad La Porte Rouge.You can dream in its shady patio, sip tea with mint in its morrocan lounge or refresh yourself in its moorish pool.Very quiet, a magical place that will allow you to rest in peace in the lounge or the beautiful terrace with views of the atlas, or around the patio lively murmur of a fountain bathed in rose petals, tea mint at nap time, not to mention spicy tagine or a magical light candles and dance. Real sensations that will make you sway to moments of pure well-being!For your convenience, seven different rooms , all equipped with bathroom and air conditioning and a safe . And also a jacuzzi on the terrace.A helpful and attentive staff will accompany you during your stay, to make it unforgettable. ... more   less 
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Also Known As:
Riad La Porte Rouge Hotel Marrakech
Riad La Porte Rouge Marrakech

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