After a crammed 4 hour journey in a hot, sweaty train we arrived at the hotel with high hopes of a relaxing five days. Wrong. We went in and the receptionists were quite friendly and approachable but that was the only high note of the trip. We had to go around the pool in order for us to get the lift to take us upstairs. The lift takes at least 5 minutes to arrive and as we were placed on the 4th floor it was required so we waited. Entering the room we got hit with musky smell which made us feel quite queazy, also the room was buzzing (no pun intended) with flies. My two daughters had to sleep on dirty sofas and my wife and I had an unmade bed, dirty floor and night stands on the bed. None of the sheets had been changed! The bathroom was very small and black mould was everywhere, the shower was smaller than the lift/elevator! The "kitchen" was unhygienic and the sofas were full of food crumbs from the previous family. We arrived at 6pm and the room wasn't made. My daughters were crying as they've never been made to stay in such conditions, we didn't even have
fresh towels. The pool was our only glimmer of hope but it was over crowded which is a health hazard as everyone was jumping on top of others heads! Lounge chairs had towels over them although the owners were our or sleeping. We slept overnight and moved hotels thankfully to a more sanitary and clean one. This hotel was a huge let down as I wanted to relax after a long year of work and for my daughters after doing exams. I would not recommend this to anyone.
- Official Description (provided by the hotel):
- Located a 10-minute walk from the city centre of Marrakesh, the Ryad features a spa and offers air-conditioned studios. Guests can enjoy the hammam and the outdoor pool. The studios at the Appart Hotel Menzah all feature balconies and private bathrooms. Each has an equipped kitchenette and a mini-bar. Free Wi-fi is available in the hotel's common areas. Guest of the Ryad Mogador can enjoy a relaxing massage, or sunbathe on the poolside terrace. Ryad Mogador Appart Hotel Menzah offers a range of services, such as an on-site currency exchange and a tour desk. The Menara Gardens are 2 km away and free private parking is also available. ... more less
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- Also Known As:
- Ryad Mogador Menzah Hotel Marrakech