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“poor maintenance and service” 2 of 5 stars
Review of Ryad Mogador Menzah

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Ryad Mogador Menzah
3.0 of 5 Hotel   |   Avenue Mohammed VI, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #370 of 460 hotels in Marrakech
Israel
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“poor maintenance and service”
2 of 5 stars Reviewed May 29, 2013

We've spent 3 nights in the hotel.
The room was big.
The bathroom ceiling was dripping cold water on our heads.
Towels were taken away every morning but no new towels were put instead.
Staff wasn't helpfull at all - wouldn't call a restaurant to make an order, wouldn't help us with our laundry. Took them hours to call someone to fix the water supply to our room.
Poor location.
Bad acoustics

Room Tip: Rooms facing the pool are very noisy
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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112 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • English first
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English first
1 review
4 of 5 stars Reviewed April 23, 2013

Just got back from a wks stay in morocco 15th april, it was our first trip there, the hotel was very big,with 2 pools, rooms were very spacious, staff were very friendly, breakfast was ok but towards the end got abit tiring as it was the same thing everyday, it was located about 10 mins walk from the station and a 5 min taxi ride from souks,
Kids loved the pool, overall very relaxing holiday, cant really fault it,

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2013

A group of friends stayed at the hotel for a week in March. We had an apartment with 1 bedroom and separate room with a kitchen and a seating area. The hotel is in a good location ideal location. about 10 min walk away from the train station and the Jemaa el Fna is roughly about 20 mins walk away. we didn't mind walking as the weather was beautiful. But if you do wish to use a cab or even a horse and carriage then you can easily find one outside the hotel.

The hotel is tucked away from the busy main road. The hotel was ideal for me and friends as we thought the market was overwhelming and Ryad Mogador Menzah is in a perfect location where you can find time to relax away from the hustle and bustle of the market. Overall The hotel was clean and cleaned on a regular basis fresh bedding and towels. The staff were EXCELLENT very friendly spoke English which was a bonus. You can exchange your money at the front desk.

I would definitely go back to the Ryad Mogador Menzah!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2013

Good:
Large room with gorgeous bed
Cleaning service was excellent! Hotel itself was generally very clean
Very nice décor throughout
Friendly and helpful staff
Nice breakfast buffet
Currency exchange at a good rate in reception

Bad:
Pool was much too cold to swim in (although we did go out of season...)
The restaurant's lunch and dinner menus were disappointing
We had a broken shower fitting which no one fixed because they didn't seem to know what we were talking about

Location-wise it is a 20-30 minute walk into town, which could be a positive or negative depending on your preference and it's a little bit hidden away from the main hustle and bustle which personally I found to be a plus.
There are several routes to be taken into the main city both the new and old parts with lovely shady boulevards lined with orange trees.
As it is situated so close to a main road there are lots of lovely restaurants and cafés close by and an endless stream of cabbies eager to take you anywhere (make sure to haggle before getting in... if they're stubborn walk away and the price drops dramatically).

The staff's English wasn't fantastic but they were always keen to help and very patient and generally very friendly and welcoming.

We didn't try any of the spa treatments as they were a bit pricey for our tightly budgeted holiday.

All in all a very pleasant hotel with a nice atmosphere. Would recommend for all types of holidaymakers except families as we did struggle to find a supermarket and the pool was far too cold for little ones (again though this could have been our bad luck and bear in mind we did go a year ago)

Not to mention we got fantastic value for money!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 23, 2012

Visit during Feb 2010

I visited in a group of 16 lads for a stag do and I only have praise for this hotel. It's not really a hotel, more like apartments. Granted we visited in Feb when it was warm us but cold for the locals so we didn't use the a/c as other have complained about, the kitchen was only used to clean cups, the cooker wasn't used once and the fridge was only used to keep drinks cold.

The price is amazingly cheap for what you get. We paid £40 per room per night for four guys sleeping per room. The bedroom had two singles, all clean and tidy, the bathroom was fine and the rooms were tidied daily. The other two guys can sleep in the massive lounge which has seating in a U-shape with tables, stools which comfortably held all 16 of us!

We left to go out clubbing very late at night and arrived early morning. We never had problems with coming and going. We ate together once in the restaurant and it was fine. The local Hammams were visited frequently by the group all within walking distance with shops and good restaurants close by.

We hardly saw the staff but didn't expect to as did not consider the place a hotel of any description, just apartments. The views were great, taxis cheap, market and nightclubs close by, Marrakech is great place to visit. No trouble from the locals either, in fact a local guide met us a few times.

In short, the venue is great for big groups going out but not suitable at all for families or if you intend to spend days or evenings at there.

Room Tip: The higher up the floors the better views you have
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Derby, United Kingdom
Top Contributor
174 reviews 174 reviews
174 hotel reviews
Reviews in 54 cities Reviews in 54 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed September 13, 2012

The hotel is off the main road so it's not easy to find. Taxi driver got us close enough so that a local resident pointed out the entrance. Menzah is a "condo hotel" - half of the building is the hotel, the other half, an apartment complex for middle class Moroccans. We liked being immersed in this neighborhood. Room was clean, spacious, comfortable. Hotel staff very friendly and helpful. The hotel is very good value for what we paid. I recommend it for those who do not need to be pampered, who chose to spend their money on other things. I enjoyed my week at the Menzah and would definitely stay again.

Stayed October 2011, traveled as a couple
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 26, 2012

Just finished a tour in Morocco which had 3 separate nights stay at this hotel. Each time there was something wrong with airconditioning (which in over 30c heat, you can't sleep at night!), had no towels available at all (had to use bath mats), no toilet paper or an uncleaned bedroom. Not only did this mean 3 different room changes, the staff werren't particularly sorry at all. On the last night of stay took them over 2hours to find us a suitable room, with no proper working wifi at times made this an extremely long wait! They had a hotel shop which was never open & whenever you asked said 'no sorry lady is too busy'. The pool was far to small for the size of the hotel and was always overcrowded with no deck chairs available; however I did enjoy a massage from their beauty place. Would not recommend this hotel at all, do your homework and find a better one! Worst 3 nights of sleep throughout my whole tour!

Room Tip: Check rooms have working aircon, towels, toliet paper and clean sheets before unpacking, you may nee...
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  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ryad Mogador Menzah

Also Known As:
Ryad Mogador Menzah Hotel
Ryad Mogador Menzah Hotel Marrakech
Address: Avenue Mohammed VI, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #370 of 460 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ryad Mogador Menzah 3*
Reservation Options:
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