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“Not Impressed!” 1 of 5 stars
Review of Ryad Mogador Menzah

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Ryad Mogador Menzah
4.0 of 5 Hotel   |   Avenue Mohammed VI, Marrakech 40000, Morocco   |  
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Hotel amenities
Special Rate
Free room upgrade
Ranked #420 of 465 Hotels in Marrakech
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not Impressed!”
1 of 5 stars Reviewed August 26, 2012

Just finished a tour in Morocco which had 3 separate nights stay at this hotel. Each time there was something wrong with airconditioning (which in over 30c heat, you can't sleep at night!), had no towels available at all (had to use bath mats), no toilet paper or an uncleaned bedroom. Not only did this mean 3 different room changes, the staff werren't particularly sorry at all. On the last night of stay took them over 2hours to find us a suitable room, with no proper working wifi at times made this an extremely long wait! They had a hotel shop which was never open & whenever you asked said 'no sorry lady is too busy'. The pool was far to small for the size of the hotel and was always overcrowded with no deck chairs available; however I did enjoy a massage from their beauty place. Would not recommend this hotel at all, do your homework and find a better one! Worst 3 nights of sleep throughout my whole tour!

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  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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154 reviews from our community

Traveler rating
    18
    46
    37
    27
    26
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
UK
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 7, 2012

My family and I spent ten days at this hotel. I would highly recommend to stay as far away from this hotel as possible. The bedrooms are dirty, the staff are so unfriendly - we didn't see one of them smile once and to top it off the hotel is attached to private flats/apartments with dangerous people living in it. We got called 'pouts' which translates to 'prostitutes' for sunbathing in our bikinis by some extremist arabs living there which resulted to us being very insecure staying at the hotel as it lacks security and the hotels and private flats are seperated by a very short gate. One of the men who insulted us carried a bat in his hand because we argued back. Altogether there was 12 of us so as a result i can justify that ALL rooms are dirty. Bed sheets have stains all over them. The fridges have a bizzare smell as if a cat died in it. Theres no words to describe how terrible the breakfast was. Half the hotel had no lights on, i dont know if it was because they were trying to save energy or because they're stingy. Every night we had to ask for the pool area lights to be switched on so we could relax there at night. I generally had a good time because i was in good company atleast but services, location, hygiene, food etc etc were not acceptable atall.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 20, 2012

Whorst hotel ever not acepptable staff, the rooms was dirty no pillows dirty sheets smell like the staff have been use the kichen to cook and dine, we check out after one night ! and we have book 3 rooms no service at all. Nothing was working no aircon in marrakech is like sleeping in hell. Dont ruine your vaccation on this hotel morgador Menzah. We check in at ryad morgador Agdal insted great hotel so nothing wrong with ryad morgador only this Mezah hotel was a terrible nigthmare..

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohammedia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 19, 2011

I truly enjoyed my stay at this apartment hotel situated in a quiet cull de sac off one of the main streets of Marrakech. The rooms offer an open plan lounge with comfortable modern Moroccan style sofa's where you can relax and watch tv, a small yet practical kitchenette and a balcony from where you can enjoy the view over the beautiful pool. The bedroom was spacious too with ample closet space. The bathroom with shower was clean and practical. The breakfast buffet has a good selection of bread, roles, fresh fruit, (scrambled) eggs and typical Moroccan extras. The rooftop terrace offers a spectacular view of the city and the mountains in the distance. When I thought I had a problem with my tv, reception sent a technician up in less than minutes. The hotel manager struck me as super attentive to all his customers! Good value for money!

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leicester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 25, 2011

We stayed at this hotel for 10 nights in Oct.'11. It was a reasonable stay. The staff was nice and friendly. I would give it Average-to-Good rating.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 21, 2011

Not too impressed. The bathroom was quite dirty, we couldn't close the bathroom door due to a scary jamming lock, and our room key broke at least once a day. On top of which, the lobby ceilings around the hotel were leaking heavily with the rain throughout the week. The shop within the hotel was constantly closed, but there is a small supermarket and exchange just around the corner.
About a 40 minute walk to the centre, but very close to the main road for flagging down taxis.
I have to agree with other reviews about the attitude of staff, which was quite rude, given that we had to rock up and get our key fixed sometimes twice a day.

  • Stayed March 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 6, 2011

Admittedly this hotel was cheap and so my expectations were not high. I must say the pool area is gorgeous and rooms are very big. However, staff are unfriendly, even down right rude! We asked if they could call us a taxi and we were told no. No advice was even offered as to a best place to flag one down! All guests (mostly looked local) were offered help with bags etc whereas we were ignored. Lights in the corridor were swtitched off all day and so had to fumble in the pitch black to get to our room. A friend even slipped on the tiled floor as could not see it was wet! We booked with a popular website and brought with us our booking confirmation. This detailed all room fees and taxes had been paid in full and yet hotel demanded a 'local tax' payment. No one made us aware of this at all, was not in our information and yet they would not budge. Be careful as you will be stung by this. Very little English whatsoever was spoken in the hotel. We would ask for an ice cream (kept in fridge by pool area) and were often simply told no with no explanation? All in all felt hotel was geared for locals and as Brits we felt mistreated and isolated! Hotel is also in a poor location - we had to taxi everywhere! I would recommend paying more for better location and welcoming environment!!

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ryad Mogador Menzah

Address: Avenue Mohammed VI, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#162 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ryad Mogador Menzah 4*
Number of rooms: 197
Official Description (provided by the hotel):
Located a 10-minute walk from the city centre of Marrakesh, the Ryad features a spa and offers air-conditioned studios. Guests can enjoy the hammam and the outdoor pool. The studios at the Appart Hotel Menzah all feature balconies and private bathrooms. Each has an equipped kitchenette and a mini-bar. Free Wi-fi is available in the hotel's common areas. Guest of the Ryad Mogador can enjoy a relaxing massage, or sunbathe on the poolside terrace. Ryad Mogador Appart Hotel Menzah offers a range of services, such as an on-site currency exchange and a tour desk. The Menara Gardens are 2 km away and free private parking is also available. ... more   less 
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Also Known As:
Ryad Mogador Menzah Hotel Marrakech

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