We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An oasis of calm in a hectic city” 5 of 5 stars
Review of Riad Assakina

Save Saved
You added Riad Assakina to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
Riad Assakina
Derb Alaati Allah, 14 | Hay Salam, Medina, Marrakech 40 000, Morocco   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
LATE SUMMER PACKAGES
Ranked #6 of 461 Hotels in Marrakech
Norwich england
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
47 helpful votes 47 helpful votes
“An oasis of calm in a hectic city”
5 of 5 stars Reviewed February 25, 2012

When using Tripadvisor to arrange a holiday it is only polite to leave a review for others to make their judgements. Riad Assakina was chosen on the basis of the excellent feedback and for being a place to "chill out" for a few nights from a very busy busines life. I can only echo what others have said about this being an excellent base from which to enjoy all that Marrakech has to offer. We stayed in the Kiad Suite which provided all that is required. A large comfortable bed on a dais supplemented by a sitting area witha small TV with limited channels (who goes on holiday to watch TV?). A large bathroom with open shower, two sinks and all decorated with taste and flair. The Riad has been designed to be an oasis of calm in a hectic city and this it achieves with aplomb. Many places to sit, from rooftop terraces to little sun traps, an elegant courtyard and a warm and comfortable saloon. Breakfast is excellent and consists of fresh OJ, tea/coffee, pastries and a choice of "main". We principally opted for the fresh fruit with Morrocan yoghurt which was excellent. With any hotel however the surroundings are only a part of the whole and what inevitably makes the difference is the quality of the personnel. Here Grant and Michele have excelled. Staff members who are only too willing to assist, polite and welcoming with hosts who really do try to make sure that your trip and stay is a success. So many suggestions on where to eat, shop and relax are most welcome. Marrakech has plenty of places to stay but if you want something a little different and not one of the bland modern hotels then Riad Assakina must be your chosen "home".

Room Tip: The website is a good representation of rooms on offer
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

393 reviews from our community

Traveler rating
    379
    11
    1
    2
    0
See reviews for
33
257
11
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 22, 2012

My wife and I have just returned from an 8 night stay at Riad Assakina. After reading all the reviews we had pretty high expectations and we were not disappointed. We stayed in the Almohad Suite which was a large room with sitting area and an ensuite bathroom. The room was beautifully decorated, as was the whole Riad. The service during our stay was excellent and the staff were wonderful with no request being to much. Overall it was an excellent residence for our stay in Marrakech.

Pros were:
The local knowledge of both Grant and Michelle. (This really made our trip)
The stunning decor of the Riad
The wonderful staff
The extremely large breakfast
Tea/wine on the terrace

Cons were:

No facilities within your room to make tea or coffee. (I was aware of this before I arrived, but as an early riser who needs at least three cups of tea before I am able to communicate, it was missed).

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quarry Bank
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2012

As we say we have stayed at Riad Assakina on 9 separate occasions, and only having returned home this morning are already planning our 10th stay with Michele and Grant at Riad Assakina for later this year.
We love visiting Marrakech, and never tire of all the hustle and bustle of all the people, but for us, it is Riad Assakina that draws us back each time.
This Riad has been very tastefully and thoughtfully decorated. We have stayed in pretty much all of the rooms over our various visits,not all rooms being of the same size, obviously, but they are each decorated in a unique way, and all are very well appointed and extremely comfortable.

Michele and Grant will offer as much or as little help, as required, and all the Assakina Team are always on hand to assist. The atmosphere that Michele and Grant have created at Assakina is very relaxing, and this is why we return time after time.

Tony & Sue

Room Tip: Various sized rooms, ask for advice based on your needs.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Top Contributor
64 reviews 64 reviews
53 hotel reviews
Reviews in 49 cities Reviews in 49 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 20, 2012

The Riad Assakina is a gorgeously decorated place from which to explore Marrakech. I am only giving it 4 stars because it wasn't quite perfect, but if four and a half stars were possible, I'd give it them instead.

As everyone says, the appearance of this relaxing riad is simply stunning. It is carefully and thoughtfully adorned with local art/craftwork, and every corner is special. Michele and Grant are welcoming hosts who go out of their way to make you feel welcome, and are more than happy to arrange taxis/restaurants/hammams etc, as well as giving advice on places to eat, places to see, etc. Hicham is like a spirit of the riad, always there when needed, always smiling, always helpful. There was an excellent info pack in the room, containing just about everything we needed to know, and Michele spent considerable time on our first morning making sure that we had no outstanding questions.

As everyone also says, the location is perfect. The roof terrace and other places to sit outside looked wonderful, but we were there in early/mid February and it was too cold to sit out at the end of the day (and we were always out and about when it was warm). However, we did go up and see the stunning view, including the Atlas Mountains.

We arrived late in the evening, and our room was lovingly presented. There was a vase full of white roses. There was fruit and a small selection of local pastries/sweets. There was a scented candle. And Hicham made us cups of tea.

We were in the Almoravid "Suite" (just one room and bathroom) on the first floor. It was kept spotlessly clean, as was the rest of the riad. We had a very large comfy bed, a coffee table, a couple of chairs and a blanket chest (filled with spare blankets). There was a smallish TV with very few watchable channels (but we weren't there to watch TV, so that didn't matter). There was a built-in wardrobe with hanging space, a few shelves and a safe. There were ornamental tables either side of the bed, but these had very large lamps on them, so there was hardly any room for glasses/book/phone/watch/water/tissues or whatever we wanted with us in the night. We'd have much preferred a side table with drawers or shelves.

There was no desk and there were no drawers. We had some trouble finding spaces to put all our things away. One of our suitcases fitted into the wardrobe, but the other had to stay on the floor, and was rather in the way, as there wasn't much spare floor space either. Lack of storage space is one of the reasons I am not giving the Assakina 5 stars.

There were two very small bottles of water provided when we arrived, but after that water had to be purchased. A bottle of water costing 6 dirhams in the shops cost 20 at the riad. Most places I've stayed in, where the tap water isn't safe to drink, have provided free bottled water every day, not just the first day.

Our bathroom was as beautiful as our room. However, I would have preferred a slightly less beautiful shower that actually had enough hot water for two people to shower, one after the other. As it was, it was difficult to adjust the water to the correct temperature, and then it kept cooling down. The second person had to wait 20 minutes for the water to be warm enough again. This is another reason for the lack of a fifth star.

The toiletries were in unlabelled squeezy bottles. I think they were hand soap, body wash and shampoo, but had to guess! Tissues, cotton wipes, a hair dryer and an umbrella were provided, but no other toiletries such as conditioner or body lotion. We asked if we could borrow shoe cleaning equipment, and were told there wasn't any.

Marrakech can be cold mornings and evenings in February, but we were supplied with enough heaters, including one in the bathroom.

The beautiful salon downstairs, where breakfast is served and where guests can sit any time, has a good selection of books and games.

There was supposed to be free wifi, and there was, but we found it very, very flaky. On our last day, Michele and Grant let us use their computer to check our flights, as we thought we were going to need to print.

We did find chocolates on our pillows every night, but another niggle was the strange lack of promised cakes! The riad provides afternoon tea, and claims to leave small pastries in your room if you are not around at the correct time. We found delicious pastries on our arrival (as already mentioned), but never again (although one day we came back to find a couple of bananas). On our last evening, after paying, Michele offered us tea and cakes and spent quite a long time discussing what we wanted to drink, so we really thought they were going to appear - but they didn't! A disappointment, but there are worse things that could happen!

Breakfast was delicious. Maybe if I was staying for a week or more I might have preferred a bit more variety, but for our 5 night stay it was great. I generally had fruit salad and Morrocan yoghourt (very much yum yum) and my husband chose pancakes or cooked breakfast. There were always more delicious bread/pastries than we could manage. Freshly squeezed orange juice is always included and welcome.

So, although there were a few problems, we felt very comfortable in this gorgeous riad, and would consider coming again.

Room Tip: Not all "suites" are more than one room. Make sure you know what you are getting.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock_Critic, Owner at Riad Assakina, responded to this review, February 21, 2012
First, may we say thank you to this reviewer for including so many positive comments in her review, which do help put her criticisms in context.

In terms of our response: one thing which is worth noting at the outset is that this client arrived very late at night. In these circumstances, instead of giving our usual full briefing as to how the riad and the room operate, we try instead to get the guest settled in their room with the minimum of fuss. We put a substantial plate of nibbles e.g. cakes, dates, nuts etc in the room – along with mint tea or coffee – as guests are often hungry after their journey, but we do not do this every night. It is not the same as the “afternoon tea” service we provide to welcome clients home from a busy day exploring; nor is it the same as the fresh fruit we put in each room each day; nor is it routinely done as part of the evening turn down service (when we tidy the room & put chocolates on everyone’s pillows). Clearly, the initial late night welcome set this guest’s “cake expectations” very high indeed!

The late night arrival also explains why this guest was not personally taken through the various TV channels available on our system; and why they were not given any specific guidance as regards toiletries (not too difficult, it must be said: hair shampoo is apple; shower gel is cream, both in high quality wall-mounted pump dispensers, not “squeezy bottles”). Finally, guests are normally able successfully to select the stronger of our two wi-fi access points, which provide good wireless internet coverage throughout the entire riad.

As for the more substantive issues:

Storage space: obviously related to how much luggage you bring and how many pills, potions etc you like to keep next to you on the bedside table; but we will certainly consider switching to bedside tables with drawers. Each room has a luggage rack, so we do not understand the need to leave suitcases on the floor. We also do not understand this guest’s “suite tip” which suggests that some of our suites could have more than one room (excluding the bathroom). The truth is that all of our suites have separate sitting areas – and some are very large – but none have any dividing walls or separate rooms. We don’t see the need for this and all suites are clearly and comprehensively shown on our website. We just don’t understand where this expectation came from.

Drinking water: there is obviously a difference, throughout the world – in terms of price and sometimes quality too - between a bottle of water bought from a corner shop; and one personally served to you, for example, in a restaurant, cafe or (in our case) straight from the riad’s refrigerator with glasses, ice etc, wherever you happen to be reclining! It is a few dirhams extra, so we do understand, of course, if clients simply want to purchase bottled water from the street.

Hot water: Each room/suite has its own mini-boiler to provide hot water. We chose to go this route rather than having a central tank of hot water for guests to fight over. The hot water supply is not limitless, and Moroccan plumbing is not the best in the world, but there is certainly enough hot water for two good showers. In case of excessive use, the reheat time is about 15 minutes.

It is a shame that this guest did not take the opportunity to ask us, personally, about the things which concerned her. On the one occasion she did ask a member of staff (about shoe polish), then something was again misunderstood. Even though there is, indeed, no shoe polish provided in the rooms (more a facility offered by a large chain hotel than riad, we believe), it would have been no problem for us to lend her our own polish.

Perfection is, ultimately, subjective, and something few of us can achieve; but we always do our very best and we would have been happy to explain and/or help given the opportunity. That is why we are here!

Michele & Grant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 20, 2012

we spent a really peaceful but fun 4 days in marrakech. The riad is beautifully presented and the interior design is very well done. The stars of the show are Michelle and Grant who provide as much (or as little) information about shopping, eating, transport etc as you need. I normally do lots of research into my trips but had done none at all for this one so I was in someone's else's hands. It was a real pleasure because Grant did my thinking for me. The first evening we were escorted to our restaurant, (only round the corner), we were given maps, suggestions of where to go, what to see, where to eat and how to handle all the hawkers. The riad is really well situated for all the main attractions, right beside the palaces and a short walk to the main square. Breakfast is excellent and staff were very good. Highly recommended and would go back.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 10, 2012

My husband and I spent 5 beautiful days in Riad Assakina.
Michelle, Grant & everyone (cooks, maids) at the Riad were kind, helpful and wonderful hosts. It's such a treat to come back to the beautiful riad after spending a busy day at the bustling Marrakech city. The rooms are spacious, well kept and extremely comfortable. The terrace is beautiful – warm (in summer) & spacious. The city can be pretty confusing and one can get easily lost in the busy winding streets. But thanks to Michelle's well prepared city guide we had absolutely no problem getting around! Each guest was given a printout of the city map and Michelle had also taken the pains to color code places like atms, hotels, souks etc. A comprehensive guide is also provided in the room to help you with shopping, bargaining, food, etc. The cooks are very talented and the breakfast was awesome. We were lucky to have spent the New Year's Eve at the Riad. The party was superb and the feast was just out of the world. If you are a vegetarian, let them know and they’ll take care of vegetarian food for you. We had a great time and hope we can go there again! Would definitely recommend this Riad anytime!!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2012 via mobile

The no 1 place to be!!! We had the most Divine days att assakina, thank to the wonderful hosts grant and Michelle, for taking care of us in a royal way, everything from booking a table to fix taxi. rihaden, is very tastefully, and rumme is fine enough for an emperor. can really recommend this luxurious retreat, and again, many thanks to the wonderful hosts Grant and michell for taking such good care of oss.
Hans o gustav

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Riad Assakina? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riad Assakina

Address: Derb Alaati Allah, 14 | Hay Salam, Medina, Marrakech 40 000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Romantic Hotel in Marrakech
#42 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Number of rooms: 7
Official Description (provided by the hotel):
Riad Assakina is a beautiful, light and spacious riad, ideally situated in the historic Mellah: the ancient Jewish quarter of Marrakech's Medina. It directly overlooks the famous Bahia Palace; and is within an easy stroll of the city's other famous attractions. It is also well placed for enjoying some of Marrakech's finest restaurants and bars. The Riad subtly blends the best of local tradition and craftsmanship with all the refinements of a bespoke private residence. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Odigeo so you can book your Riad Assakina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riad Assakina Marrakech
Riad Assakina Hotel Marrakech

Owners: What's your side of the story?

If you own or manage Riad Assakina, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.