I had booked this hotel after reading all the good reviews. Immediately making the booking i found out the first thing wrong with this hotel. Once you have made booking online, you practically cannot cancel at (look at their horrible cancelation policy). Then 2nd thing i realized was that there is no "free breakfast" which is almost offered by all the riads there.
Swallowing these hard new found facts, I manage to get there (in the meanwhile i got a offer from a much better riad right on the Djemma, but could not change it due to saad's horrible cancelation policy.
Once there, they will use all their tactics to shove their ugly bad tasting cold breakfast down your throat for 5 euros each. They will very politely ask you for tea in the morning and bring a few stale pancakes with it, my advise dont touch it, this is their breakfast and we eventually saw those in our bill. When challanged, the manager lady will see "cant you pay 5 euros for your breakfast"? are you this poor?
Now the worst part of the stay, please read this carefully. We were told that you can come anytime you want during night. I came back one night at 3 in the morning and then started knocking on the door. To my horror no one opened up the door for 45 minutes. Me alone in a dark alley was very frigthening. I went to a policeman/guard and a local guy helped to talk to him about the situation. He finally called the hotel in his arabic language and then got me the guy Mohammed on phone, i asked him to please open the door and he said "no he cant". Probably he was half drunk and half asleep. Then he called him again and he banged down the phone on him as well. Finally he called the 2nd number on the phone and now the manager lady picks up the phone and she lazily asks whats going on. Then she calls mohammed apparently and he now "agrees to open up the door". Can you beleive this?
My advise, get any other riad, there are plenty to choose from. Dont stay here as they dont care. The owner is some french guy living in france who may not even know what is going on with his riad.