After reading the reviews and seeing the pictures on tripadvisor, I e-mailed the manager to inquire for a group dinner for 21 people. He came off as a professional so I made a reservation for the last night of our trip. Entering the beautiful riad you expect a service to match. Unfortunately, this is a good case of why you should never judge a book by it´s cover. The food was so so, nothing special (I´ve had much better for far less). The worst was the staff though. My toes cringed several times witnessing some of the biggest mistakes one can make working in the catering industry. Arguing with the customer at the table the whole evening, blaming your own manager for mistakes made, shouting at the guests who ordered what instead of asking thembefore the food was served, leaving a lady without food after having serving everyone else and finally bringing her the food 15 minutes later, cold soup, arrogant waiter with a very very rude and big mouth. After confronting him with this, I found myself surrounded by 4 other waiters. One finally partially admitted being in the wrong but our evening was already ruined. Unfortunately we left very disappointed and even more insulted when the waiter ran after us accusing us of being 80 dirhams short even though we counted the money three times over. We didn´t leave a tip, maybe he wanted to force that out of us. Such a huge shame for what could be a fairytale experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.