What I really liked about this hotel was the lobby. It is huge, with vibrant seating arrangements, stunning chandeliers and more importantly, friendly staff. As our flight landed late morning and arrived before the ‘official’ check-in time. It wasn’t a problem, as we were able to go straight to the room. A porter took our bags there for us. Also, when we checked-in, a waiter gave us some sweet hot tea, which was nice.
Note: The hotel is 15 minutes from the airport and Marrakech. It is isolated, but as Marrakech was a bit manic, I liked that is was out of town, BUT there was nothing in the area to see or do
We had paid more for an upgraded room, so I was slightly disappointed that it didn’t resemble a “suite”, as we were given merely a large room (that looked similar to others), but it did have a balcony near the pool and the view was okay. So in hindsight, for value for money, I wouldn’t recommend paying any more an upgrade when you book your holiday.
The room itself was nice; I loved the blend of dark browns, gold’s with vibrant turquoise. The bed was comfy and the bathroom was quite big. Overall it wasn’t too shabby! It was cleaned daily. It had a large flat screen TV and a fridge (there was a free bottle of water in it too). Toiletries in the bathroom were minimal, not what one would expect from a 5* Hotel – not a shower cap or sewing kit in sight LOL! Moreover, as I have long hair, I am always dubious of the quality of hairdryer, so I tend to bring my own and in this case, I didn’t use it; the one in the room was not bad at all! There was also a safe in the room, which was free to use. This was located in the wardrobe, which in itself was quite big.
The bedroom didn’t have any tea and coffee making facilities, an iron and ironing board or chairs to sit on the balcony - there was only one chair for the dresser. For a 5* Hotel, these should be provided. In the room, we did have a slight issue with ants. The ants were coming from the roof in the bathroom and the gaps in the sink, oddly, not from outside the front door or balcony (not that I could see). I didn’t say anything as what could the hotel do!
“The Good; part 2”
There are two good-sized swimming pools. The pool with the fountains is heated to 26 degrees. The other larger pool is cold, so that was why people were not using it much when we were there. Around the pool were plenty of loungers and sunshades. The gardens were nice, but I guess due to the time of the year, the majority of the flowers were not out just yet. There were always gardeners doing something and were active to make the grounds to look nice.
Additionally, outside, there was plenty of seating for breakfast and lunch, should you prefer to be outside and not in the restaurant? I thought for a 5* Hotel there should be waiter service around the pool, but not in this case.
I always think it is rude to criticize the catering, so in this case there was always something that I liked and the quality was fine. The wok food was lovely and the wraps at lunch were nice. I never eat chips, but the French Fries were really tasty. Thanks chef! I preferred the wine and the lager from the bar.
“The Bad, part 2”
I think this has to be said, only for the benefit of the management to improve things. On the catering subject, I thought the service was mildly chaotic. There was no designated waiter for each section of the restaurant, which gives no incentive to tip at the end of the holiday. The waiters often re-used, the used napkins, which did cause conflict between a guest and a waiter. I thought this was a bit disgusting. Also, the waiters cleared plates that I was still using and left other parts of the restaurant untidy. The entertainment staff ate there and sat with other guests too; which I thought was weird. The food was also VERY repetitive – I like variety – but it wasn’t poor quality – there were lots of salads too.
The bar next door was fine; however it allowed smoking – I hate smoke! There was also not a lot of variety in drinks; the whiskey and rum were horrible, the coffees were served warm and in short measures. The lager was nice. The bar staff often favoured the French speaking guests, who got served first. The bar staffs’ attitudes varied; one minute they were really nice, the next minute they were ignorant. The management would often be loitering around; which the bar staff gave them more attention that their customers.
Moreover, I accept that plastic cups should be used around the pool, but the bar staff often served drinks in them at the bar and didn’t use glass. Again, for a 5* Hotel, glass should only be used in the bar.
“A Mixed Review”
The entertainment crew were not as pushy as other resorts I have been to, which was a good thing; however it was really amateur. There was one show I watched, that I didn’t understand - the props broke during the performance and the actors' hats kept falling off. It was cringe worthy - I wasn’t laughing with them, I laughing at them, so we left. Also, we did the Pub Quiz and the entertainment team got the answers wrong – I looked them up on my iPad to prove I was right. Terrible!
Finally, as an All Inclusive (AL) guest, we were able to eat in the Moroccan and Italian restaurants. Firstly, we had to pay for our drinks (although we were AL), secondly, the service was really slow and thirdly, and the food quality wasn’t as good as the main restaurant. I would recommend to anyone to give these a miss.
There was an Aqua Park, but it wasn’t open on the days I wanted to use it. I prepaid for this too and apparently it was free to walk into and use – said a couple of girls who used it.
THE WOW FACTOR: On a good clear day, without cloud and haze, the view from the poolside of the Atlas Mountains was amazing. It was surreal being in the sun, with the heat, seeing snow capped mountains.
WOULD I RECOMMEND THIS HOTEL? Yes, but don’t expect 5* star service; it’s a 4* star at best. A lot of the bad points I accepted, but I didn't allow them to ruin my holiday. Overall, it was a lovey holiday - it is who you're with that counts!
- Official Description (provided by the hotel):
- Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. A flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned suites. Each modern suite has a separate seating area and a marble bathroom. Mediterranean, Moroccan and international cuisine are served in the 3 restaurants, 1 of which offers an Arabian-Andalusian orchestra. Enjoy a drink in the Esplanade Jazz Bar or the Piano bar and an American breakfast is prepared every morning. Eden Andalou Aquapark & SPA also has a heated indoor pool and an aqua-park with a supplement. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from the city centre and Jamaa El Fna Square is 5 km away. ... more less
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- Also Known As:
- Eden Andalou Spa And Resort
- Eden Andalou Marrakech
- Eden Andalou Hotel Marrakech