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“The good, the bad & the not so ugly! It was a wonderful holiday.” 4 of 5 stars
Review of Eden Andalou Hotel Aquapark & Spa

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Eden Andalou Hotel Aquapark & Spa
5.0 of 5 Hotel   |   Km 4 route d'Amezmiz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #452 of 472 Hotels in Marrakech
Top Contributor
70 reviews 70 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
82 helpful votes 82 helpful votes
“The good, the bad & the not so ugly! It was a wonderful holiday.”
4 of 5 stars Reviewed March 23, 2014

“The Good”

What I really liked about this hotel was the lobby. It is huge, with vibrant seating arrangements, stunning chandeliers and more importantly, friendly staff. As our flight landed late morning and arrived before the ‘official’ check-in time. It wasn’t a problem, as we were able to go straight to the room. A porter took our bags there for us. Also, when we checked-in, a waiter gave us some sweet hot tea, which was nice.

Note: The hotel is 15 minutes from the airport and Marrakech. It is isolated, but as Marrakech was a bit manic, I liked that is was out of town, BUT there was nothing in the area to see or do

We had paid more for an upgraded room, so I was slightly disappointed that it didn’t resemble a “suite”, as we were given merely a large room (that looked similar to others), but it did have a balcony near the pool and the view was okay. So in hindsight, for value for money, I wouldn’t recommend paying any more an upgrade when you book your holiday.

The room itself was nice; I loved the blend of dark browns, gold’s with vibrant turquoise. The bed was comfy and the bathroom was quite big. Overall it wasn’t too shabby! It was cleaned daily. It had a large flat screen TV and a fridge (there was a free bottle of water in it too). Toiletries in the bathroom were minimal, not what one would expect from a 5* Hotel – not a shower cap or sewing kit in sight LOL! Moreover, as I have long hair, I am always dubious of the quality of hairdryer, so I tend to bring my own and in this case, I didn’t use it; the one in the room was not bad at all! There was also a safe in the room, which was free to use. This was located in the wardrobe, which in itself was quite big.

“The Bad”

The bedroom didn’t have any tea and coffee making facilities, an iron and ironing board or chairs to sit on the balcony - there was only one chair for the dresser. For a 5* Hotel, these should be provided. In the room, we did have a slight issue with ants. The ants were coming from the roof in the bathroom and the gaps in the sink, oddly, not from outside the front door or balcony (not that I could see). I didn’t say anything as what could the hotel do!

“The Good; part 2”

There are two good-sized swimming pools. The pool with the fountains is heated to 26 degrees. The other larger pool is cold, so that was why people were not using it much when we were there. Around the pool were plenty of loungers and sunshades. The gardens were nice, but I guess due to the time of the year, the majority of the flowers were not out just yet. There were always gardeners doing something and were active to make the grounds to look nice.

Additionally, outside, there was plenty of seating for breakfast and lunch, should you prefer to be outside and not in the restaurant? I thought for a 5* Hotel there should be waiter service around the pool, but not in this case.

I always think it is rude to criticize the catering, so in this case there was always something that I liked and the quality was fine. The wok food was lovely and the wraps at lunch were nice. I never eat chips, but the French Fries were really tasty. Thanks chef! I preferred the wine and the lager from the bar.

“The Bad, part 2”

I think this has to be said, only for the benefit of the management to improve things. On the catering subject, I thought the service was mildly chaotic. There was no designated waiter for each section of the restaurant, which gives no incentive to tip at the end of the holiday. The waiters often re-used, the used napkins, which did cause conflict between a guest and a waiter. I thought this was a bit disgusting. Also, the waiters cleared plates that I was still using and left other parts of the restaurant untidy. The entertainment staff ate there and sat with other guests too; which I thought was weird. The food was also VERY repetitive – I like variety – but it wasn’t poor quality – there were lots of salads too.

The bar next door was fine; however it allowed smoking – I hate smoke! There was also not a lot of variety in drinks; the whiskey and rum were horrible, the coffees were served warm and in short measures. The lager was nice. The bar staff often favoured the French speaking guests, who got served first. The bar staffs’ attitudes varied; one minute they were really nice, the next minute they were ignorant. The management would often be loitering around; which the bar staff gave them more attention that their customers.

Moreover, I accept that plastic cups should be used around the pool, but the bar staff often served drinks in them at the bar and didn’t use glass. Again, for a 5* Hotel, glass should only be used in the bar.

“A Mixed Review”

The entertainment crew were not as pushy as other resorts I have been to, which was a good thing; however it was really amateur. There was one show I watched, that I didn’t understand - the props broke during the performance and the actors' hats kept falling off. It was cringe worthy - I wasn’t laughing with them, I laughing at them, so we left. Also, we did the Pub Quiz and the entertainment team got the answers wrong – I looked them up on my iPad to prove I was right. Terrible!

Finally, as an All Inclusive (AL) guest, we were able to eat in the Moroccan and Italian restaurants. Firstly, we had to pay for our drinks (although we were AL), secondly, the service was really slow and thirdly, and the food quality wasn’t as good as the main restaurant. I would recommend to anyone to give these a miss.

There was an Aqua Park, but it wasn’t open on the days I wanted to use it. I prepaid for this too and apparently it was free to walk into and use – said a couple of girls who used it.

THE WOW FACTOR: On a good clear day, without cloud and haze, the view from the poolside of the Atlas Mountains was amazing. It was surreal being in the sun, with the heat, seeing snow capped mountains.

WOULD I RECOMMEND THIS HOTEL? Yes, but don’t expect 5* star service; it’s a 4* star at best. A lot of the bad points I accepted, but I didn't allow them to ruin my holiday. Overall, it was a lovey holiday - it is who you're with that counts!

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2,420 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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Wales UK
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 23, 2014

Just returned from a wonderful week at this hotel. We had arranged collection from the airport which was waiting for us after a 90 minute wait to get through passport control. When we arrived our cases were taken to our room for us. The room was lovely with a nice seating area with views of the pools and grounds. We were half board most guests were fully inclusive. We did feel the cost of drinks at dinner (£14 bottle wine £ 2) water was excessive, so we didn't bother after that. Would go all inclusive next time. Found the quality and variety of meals were very good and the large pool very clean and refressing. The grounds are very well maintained and the gardens lovely to walk around. Also found all staff very friendly and helpful, it helped when we tried a bit of French although not always getting it right, they did have a number of staff with very good English. The room was cleaned daily and a few days I came back to find the maid had been creative with my PJ bottoms and folded them into different shapes, made me smile! We used the free shuttle bus a few times and booked a car a few times, man in charge of transport was really helpful and attentive got things sorted out very quickly.
Entertainment staff were also very friendly and encouraged people to get involved (not my sort of thing but for others it appeared very enjoyable. Would definitely return

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 22, 2014 via mobile

My mum booked this for a minibreak. Billed as 5 star hotel all inclusive. We were bit shocked on arrival we had to pay local taxes no one had told us this and we have nor had to pay this before. There could be more english speaking staff as it could get confusing with language barrier but overall they always tried to help. Very efficient when we rang from our room to send workman to fix things. There needs to be more information displayed to guests. Would describe as three to four star. Interior stunning as you arrive. In dining area curtains need a clean and overall we just felt the building needed bit of attention looked bit dirty outside in places. Rooms were spotless though cleaned day and the two fluffy blankets were lovely. Gift shop manager bit petty when mum was short ten dirhams so not happy wth her. Everyone else annimation team and staff helpful and friendly. Very disappointed free Italian meal no atmosphere hardly anyone in there and revolting starter smothered in too much oil made us choke main meal ok but lukewarm one waiter and he looked like he coudnt be bothered. Swimming pool cold but it was early march. spa really lovely could have gone in every day but you pay for the spa pool which was costly. Food quite good but fairly basic. Entertainment good. Medina was great at night but we eould have liked to have more time looking in souks. They hastle you so much you just want to leave after a while when they are running after you touching you to buy things. Enjoyed my stay and good base for visiting marrakesh.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2014

Had a very good experience, upon arrival at the hotel ensure an English information sheet is printed as they do offer one because sometimes ... Check in fine, rooms lovely, food lovely, pools beautiful and all the staff friendly, entertainment spectacular (very original) (are very helpful, amazing and funny) overall good holiday!!! Last but not least free minibus and service to the old town a big plus!!!!! Have a good holiday we did :)

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3 reviews 3 reviews
3 of 5 stars Reviewed March 20, 2014

This is a very nice hotel,with good sized rooms,but,isolated. 15 minutes ride from Marakech,but,in a desolate area.
Nowhere to go in the daytime or evenings,other than Marrakech (no late transport) or expensive excursions.
Hotel is very pleasant,with two outdoor pools - one supposedly heated to 26*. Indoor Spa pool very small & badly designed,with integral jacuzzi - standing only and supposedly heated to 28*,very average changing rooms & costs over £12. Other spa facilities very expensive.
No signs of activity in the Aquapark - other than gardeners!
Food & drinks variety very good,with pleasant staff. Entertainment very poor.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odiham, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 19, 2014

Do not expect 5* standards for this greatly over rated hotel, the cleanliness and rooms are great but so much lets it down!!!!!!
As with all the staff in all areas, who are friendly, they just seem to be going through the motions and seem on edge.
We witnessed severe reprimands by management to cleaning and pool staff which were unnecessary in front of guests!!!! The phrase " too many chiefs and not enough injuns" come to mind and no more so than in the Restaurant, where it was under staffed and unkept after initial layup for opening!!!. 5* hotels do not serve drinks in dangerously chipped glasses and carafes!!! 5* hotels do not let customers use badly chipped plates and cups for any meals!!!!! 5* hotels do not run out of clean serviettes for late diners!!! 5* hotels do not clear your table as you are eating (removing your saucer whilst drinking coffee from the cup)!!! The food was very average with choices to suite all tastes but very repetitive on all meal fronts. Watch out for the entertainment team who seem to think its ok to sit at your table with you for meals and repeatedly ask you to come to see the shows!!! By the way...the shows are very un professional and somewhat cringe worthy!!!! Don't think we sat through one if we went !!
The all inclusive bar is not big enough and when the weather changes for the worse becomes the main focal point for the evening, a resident duo are brilliant but sadly are not allowed to perform during the entertainment team shows and then are over run by the entertainment team later in the evening. Drinks are queued for in a typical English manor apart from the French guests who seem to think they must always come first!!! Spirits have a very sweet sickly taste, beer is half liquid half froth (when its not run out) and wine is average!!
There are other bars/ restaurants which we used but not included in the all inclusive package and found these to be of a standard suitable to a 3/4* Hotel. No chips /broken equipment or china in these places but were always empty and as they are larger in space a bit of a rethink should be made by the management. The rooftop bar was never open and looked as though it was in need of refurbishment!! All restaurants and bars should be made NON SMOKING!!!!
Lovely pools and terrace area with good sunbeds which did not have to be reserved early in the day, pool towels are supplied by a very stupid system via reception ( A4 print off) and then given to a poolside attendant who was always cleaning the pools!!! Be advised.....the pools are very very COLD!!!! Didn't use the Aqua park pool although went to look....cant understand why this facility comes at an extra cost?? 3 slides only of which only 2 were working!!
Spa looked very upmarket but unless we were to purchase a treatment we weren't getting access!!!!!!!
Great views of the atlas mountains on a clear day!! Would recommend a trip up them using the very professional in-house trip/guide company.
Be warned...this hotel is a fair distance out of Marrakesh city centre and lay on a free shuttle bus(max 17 people) to and from the city centre. This must be prebooked a minimum of 4hrs in advance but a couple of days in advance is more like it!!! Taxi to city from hotel approx. 200dirhams each way if you miss it!! Bus to city on the hour from 9.00am and returns on the 1/2 hour last bus 8.30pm.
My wife and I were only issued 1 keycard for the room access (as was all guests) and when asked reception for another was told it would be at a cost and IF you lost one you would incur a charge!!!
A couple of good points now......Fatima in reception was most helpful and informative on our arrival and during our stay and should be praised!!!!
We prebooked taxi transfers from the airport to the hotel via email from the uk through the hotel and felt that this service was very good and would recommend it. Cost is fixed at 180dihrams.
Lastly....the best beds in large rooms we have ever slept in for comfort!!

Room Tip: high floor and non smoking room facing pools are best
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  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 39 cities Reviews in 39 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 19, 2014

So just returned from a 3 night trip here. Was going to right a reasonable review compared to some reviews already on here.
So it isn't five star but then what some people think of as Western five star to African five star is very different and you need to bear this in mind.
If you want a cheap all inclusive with odd bits of the hotel looking shabby then this is the place for you if not fully bothered about this type of thing of which we were not.

However, don't leave anything out as all my duty free perfume (£88 in total) was stolen from my room but we didn't notice until our last night. We spoke to the head of housekeeping and the night manager who promised to investigate and get the manager to speak to us the next morning. This never happened as he kept changing the time he arrived plus we had to leave at 9am to get our flights back. The reception staff were only slightly helpful or ignored us totally!

Also when we checked out we had to pay an extra £15 for tax each night which had not been advised to us. Again we wanted to speak to the manager but this was not provided.

We wanted to get the local police involved but they again didn't want to know!

Other parts of the trip - we spent. Ost of our extra money on taxis getting in and out of the centre which is 180 Moroccan dirham each way. Yes they do have a free shuttle bus but only at certain times and they get booked up really quickly!

So if you don't take valuables, perfume and don't want to see the culture of the centre of Marrakech outside of specific times and want to watch and join in with local entertainment and sit by the pool drinking and eating all day then this is the place for you. If not find somewhere else to stay.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review, April 1, 2014
The 250 employees of the Eden Andalou thank you for your comment we read with great attention.
Your reviews and comments serve as a benchmark for us continually improve our service to get your satisfaction.
We are unfortunately not surprised by your review that we had been waiting for you. You have declared the night before your departure a theft of perfume. After reading the keycard to your room, only the house keeper assigned to your service and yourself had access to your room. This house keeper enjoys the best reputation possible and has been working for us for 5 years without any incidents. We have suggested pressing charges and getting the police involved, but you refused. We can not fire an employee without proof, especially that the day after while checking out you refused to pay the taxes that are not included in the package and extras that you have signed and threatened to publish a negative review. Matter of principle, we never give in to blackmail to avoid the risk of picking a negative review like yours.
Thank you.
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Additional Information about Eden Andalou Hotel Aquapark & Spa

Address: Km 4 route d'Amezmiz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#164 Spa Hotel in Marrakech
#198 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Number of rooms: 236
Official Description (provided by the hotel):
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. A flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned suites. Each modern suite has a separate seating area and a marble bathroom. Mediterranean, Moroccan and international cuisine are served in the 3 restaurants, 1 of which offers an Arabian-Andalusian orchestra. Enjoy a drink in the Esplanade Jazz Bar or the Piano bar and an American breakfast is prepared every morning. Eden Andalou Aquapark & SPA also has a heated indoor pool and an aqua-park with a supplement. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from the city centre and Jamaa El Fna Square is 5 km away. ... more   less 
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech

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