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“Definitely NOT 5* extra charges galore, all inclusive band means nothing!” 3 of 5 stars
Review of Eden Andalou Hotel Aquapark & Spa

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Eden Andalou Hotel Aquapark & Spa
5.0 of 5 Hotel   |   Km 4 route d'Amezmiz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #317 of 461 hotels in Marrakech
Rainham, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Definitely NOT 5* extra charges galore, all inclusive band means nothing!”
3 of 5 stars Reviewed November 5, 2013 via mobile

This is my honest review and will highlight both the good as well as the bad points and only hope that if the hotel do reply to this, they actually answer the points raised rather than refer that this is mentioned on there website, as all this shows is that your hotel is incapable of listening to its customers and will continue to have many empty rooms whilst your local competitors are always fully booked if you can't accept constructive criticism?

Good Points
1. Hotel is kept extremely clean in general and can't imagine anyway finding a fault with this.

2. The rooms are very nicely decorated, black out curtains, extremely comfortable beds and 2 English movie channels to watch all day. Powerful shower, 2 wash basins and a phone by the toilet!?

3. Breakfast, lunch and dinner (dinner in main dinning area at least) was very nice and we were both happy with the variety and quality offered, with the exception of deserts

4. Free shuttle bus into Marrakech. This was needed as this hotel's locality is away from a lot of attractions. But finishes at 8:30pm with local taxis charging 120MAD/£10 each way if needed for 25min trip.

Bad Points
1. The drinks are limited. Only 1 bar available during the day for all inclusive customers (who don't wish to visit the always empty Jazz Bar and PAY extortionate amount for any drinks, including coke or water!? The only bar open will often have a cue and the single guy serving has got to be the most miserable and rudest member of staff on this resort/Marrakech! Only 2 drinks per person, these will be served in very small glasses and often half full. What little cocktails offered are from a pre-mixed vending machine and again served in tiny glasses, be it plastic for pool area or not. No Sangria, even though it was listed on the drinks menu offered (for example).

2. No Panoramic Bar AT ALL, closed with no excuse or apology for the duration of our stay, meaning the only place to go in the evenings (for free that is) was to sit out in the main area and watch the "entertainers!?!" Read below.

3. In door swimming pool does look fantastic. Problem is it cost 150MAD/£12 each time you wish to use it!?!

4. The gym is okay but problem is YOU ALSO NEED TO PAY 150MAD/£12 each time you wish to use it. No doubt I will get a reply from their customer service manager "it is stated in our small print"! But that is still unexceptable for a wannabe 5* hotel.

5. Towels for use around the pool. Step one, ask for a towel at the far side of the pool. Step two, unless to get a receipt from reception for 200MAD/£18 deposit!? Reception mind you is located the other end of complex, how convenient is that!?

6. Speciality restaurants - usually the highlight of any all inclusive resort was disappointing on every level. Fixed menu with no options at all. Every drink is charged extortionately regardless if you are all inclusive or not. Example, we bought a coke for 25MAD/£2 each and was just handed a can to open ourselves!? Can not believe we both got dressed up for this type of service!?! Both restaurants were empty and last night the Italian did not bother opening at all, neither did the entertainment (which was actually a relief!)

7. "Entertainment" My god, usually when entertainment is this bad it can be ironically funny but sadly no, it couldn't even merit this! Please bare in mind that there is no real option outside this resort to go to, you are trapped with having to endure their performance! No live band or singers, their supposedly comedy skits are all mimed, along with any singing, nothing of any cultural relevance to Morocco, just totally abysmal! Example, a man with clown getup came on with his trousers down and sat on a bed pan and went on 5 minutes!? What the $&^"&?

Summary
If you want a cheap deal and can overlook the faults above, then it is worth a visit as they always have last minute deals where all the other big hotels don't. BUT if you did read all of the above, you can form a good idea why!...?

  • Stayed November 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review, November 9, 2013
The 250 employees of hotel Eden Andalou thank you for your review that we read with a lot of attention.
Your reviews and comments serve as a benchmark for us to continually improve our service till we get your satisfaction.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
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English first
Marrakech, Morocco
1 review
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 4, 2013

We had a great time here, the food is delicious, it's not annoying at all 'cause the animation is good , food are various so good and international we really love moroccan food and in eden andalou we're served , my parents really love this hotel because he is impeccable and he had kids club with samira but the favorite animator for us are kali. We will come back an other time

Room Tip: All room are perfect so just come in eden andaloum
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ACI_1987, Propriétaire at Eden Andalou Hotel Aquapark & Spa, responded to this review, November 20, 2013
Dear customers,
The entire staff of the Eden Andalou join me in thanking you for taking the time to share your opinion with the readers of this site.
We are proud to have achieved your satisfaction and look forward to your next visit to the Eden to thank you in person.
Thousand Thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wells, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 2, 2013

We have just returned from the Eden Andalou in Marrakech. As a family of 2 teenage girls and a 6 year old girl. I wouldn't say it was a 5* hotel, more 4* and we are just being a little picky. The olnly downside's for us were the swimming pool was freezing cold, to the point we couldn't enjoy a dip, although it didn't seem to deter our youngest and our shower in the room was clogged with limescale, therefore its flow wasn't brilliant, although hot enough.

The free shuttle bus into the centre of Marrakech was really handy and we used this on a couple of occasions to see the delights of the market square and take a tour of the city. Well worth a visit. The food was good and varied and the staff seemed friendly enough. The weather was a little mixed but on the whole around 27c. Yes there are lots of flies, but hey!! it's North Africa, what do you expect....Overall a nice half term break for the family on the outskirts of a busy city.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 30, 2013

Lovely place , great place for kids . Entertainment staff very friendly, helpful and intuitive.
ALAIN has been outstanding in looking after us and daughter who said she had had her best holiday ever( thank you Alain).

However far from town especially if you want to enjoy the night life of Marrakech last transfer is at 20:30.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 28, 2013 via mobile

I have to say that Toto Nizar Samir kali and Alain are the most friendliest helpful staff ever !!! They helped make our holiday perfect ....the hotel was very clean and all staff were kind and pleasant ...Marrakech town was amazing ..we had argan oil made in front of us ...couldn't get fresher than that !!!! The locals were very friendly and there was lots of interest in the town ....I would definitely come back

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 28, 2013 via mobile

lovely place, very helpful staff and wonderful entertainment especially for children. Nizar and toto were lovely and couldnt do enough for you. very happy holiday makers...i will come back again....we were in the big square and we saw how they make argan oil....spicies.....recommended hotel

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 28, 2013 via mobile

We had a nice and relaxing holiday at the hotel Eden andalou. The food was very good, the room was spacious and clean, and the hot and gorgeous weather made our days at the pool even more enjoyable.
The staff was also very friendly and helpful.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Andalou Hotel Aquapark & Spa

Address: Km 4 route d'Amezmiz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#119 Spa Hotel in Marrakech
#125 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Official Description (provided by the hotel):
New concept in Marrakesh, the Eden Andalou Spa & Resort offers 6 magnificent riads, facing the Atlas mountains, in unforgettable Andalusia gardens, taking the mind back to the Hispanic-Moorish palaces of the 10th-century with its patios and fountains. ... more   less 
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech

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