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“Very pleasing, not quite 5 star” 4 of 5 stars
Review of Eden Andalou Hotel Aquapark & Spa

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Eden Andalou Hotel Aquapark & Spa
5.0 of 5 Hotel   |   Km 4 route d'Amezmiz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #357 of 460 hotels in Marrakech
Portsmouth
1 review
5 helpful votes 5 helpful votes
“Very pleasing, not quite 5 star”
4 of 5 stars Reviewed March 7, 2013

We have just returned from a 5 night stay at this hotel.

Rooms - some on the nicest I have stayed in we - were upgraded free of charge to a premium room over the Atlas restaurant, very spacious, his and her sinks, comfy beds and a really nice seating area (massive balcony!)

Food - varied, very tasty, could be slightly hotter maybe? They also cook fresh omelettes and pancakes at breakfast and some delicious pasta at dinner in the Atlas restaurant. We were all inclusive so never used the other restaurants (which are a la carte and not included in all inclusive). They did run out of some drinks (brandy and vodka!) towards the end of our stay but remembering this is a Muslim country, they do not drink alcohol and it is not peak season, we were happy to try some other drinks. This sounds silly but we completely forgot that being a Muslim country they would not have bacon, pork sausages etc!

Facilities - a little disappointing as not included in the price, bar the two main pools. The spa is very nice, reasonably priced (700 dirhams for a hammam, massage, use of pool and a jacuzzi bath thing) and very relaxing. We never used the gym (ha!) but understand it is extra and the aqua park was not open! The hotel includes free shuttle bus to the souks which is very useful - it runs hourly but you do have to book your travel their and back. (be warned, everyone in Morocco drives like absolute lunatics!). The jazz bar is pleasant (though remember no smoking ban so they will smoke inside) with hilarious karaoke style entertainment some nights with bizarre pronunciation!

Excursions - we booked several excursions with the very helpful lady in the hotel (there are guys that hang around the lobby and the bus stops trying to say they are from the hotel, they are not!)

Horse riding - 550 dirhams per person. The highlight of my holiday, we spent around 2 and a half hours riding, with some beautiful views. I am an experienced rider and got to separate from the group to go for some fantastic gallops (do not say you are experienced unless you are not, they are fast and challenging!) and my novice friend was well catered for. They do not speak English but this didn't hinder our ride.

Fantasia show - again, very nice. Traditional Moroccan meal (some vile soup, lamb, a tagine then beautiful fruit). Drinks are extra. They have singers and dancers whilst you are eating, then a show with horses, belly dancers and actors. 450 dirhams, if I remember correctly!

Camel riding - a little disappointing. The terrain is very limited, but they will stop to take photos for you and it's worth it for the experience. 450 dirhams.

We also visited the Souks, but went alone. As two females, we found them perfectly fine as long as you keep your wits about it. You will get called into every shop and if you ask for a price it is sometimes quite hard to extract yourself from bargaining! A simple no thank you, just looking works fine. haggle fiercely as they will try to get anything out of you they can. Generally go fro half the original asking price, though of course this will vary. Guides will approach you and say no charge, no charge but of course there is ;) there are horse and carriages that again charge massively varying prices. Stay away from the monkey handlers and the snake charmers, they will try to put their animal on you and then expect money.

You MUST try the orange juice, it is perfect!

My main tips are go early, it gets very very hectic. Follow a moroccan across the road cause it's hectic and they just stroll out! DO NOT go with the henna ladies, they will say a low price like 5 dirhams, then change it to 600 and get very aggressive. Do not let them touch you or give you their book, you will have to be very firm.Cover yourself entirely (ankles, shoulders, legs) unless you want to be the subject of a lot of filthy looks!

Moroccans love children also and will fawn over them! Expect to drinks lots and lots of mint tea, they take it exceptionally sweet. Most people will expect tips, 10dirham coins will do fine, don't tip according to English values.

In all, this was a good hotel, but it is not what I would call an all inclusive formula.

Do not worry about the negative reviews - most complaints we saw were down to ignorance. The tax is clearly displayed, and explained when you check in (payable on exit, it is 35dirham per night per head). Listen carefully to what they tell you which restaurants you go to and when and you will have no problem.

Remember this is a FRENCH hotel, NOT English. Most staff have basic to good English and will try to help the best they can but their is a slight language barrier sometimes. I would recommend taking a French phrase book just in case :)

Room Tip: The rooms over the atlas restaurant are gorgeous and you don't get the noise from the jazz bar...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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English first
Torquay, United Kingdom
1 review
3 of 5 stars Reviewed March 5, 2013

This is a beautiful hotel. Shame about the staff and slow service. Also told we had an a la carte Italian and Moroccan restaurant included in our stay BUT YOU DON'T! This is the first hotel that charges you to eat in them.
Also we were very stressed on leaving and ruined a relaxing stay.
we were not informed by any staff at any time or travel agents that taxes were charged at the end of your stay.
Between four of us at the end of the week on check out we were billed nearly £100 on taxes ??? Apparently this is the law but yet we was not informed. When we informed them we had no money left and no credit card they ripped our luggage out the taxi and locked them in a room and refused to let us leave the hotel. No one including the manager seemed to listen or care or do anything for us. We tried resolving the problem and even asked them to send the bill in post or via email but lack of communication and we had to make lots of calls etc to travel agents. Nothing seemed to be done with 5 members of staff stood around just staring at us and each other and nothing was happening. When we asked what was going on because our flight was leaving in 45 mins they were very rude to us and said they were trying to sort it.
In the end we left at 10.40 and our flight was 11.20 luckily we got there just in time because the plane got in late. Our taxi luckily stayed and waited for us otherwise we would have had to order another taxi to get to the airport. he waited over an hour and a half. Ordering drinks in the buffet restaurant was a nightmare and would always finish eating before receiving drinks. Also unless your French they do not have a clue what your saying. We tipped staff and cleaners and paid for most drinks as no cocktails are included in all inclusive. Plus they ran out of rum and vodka on more than a couple of occasions. Lovely hotel and views but rubbish service . If you have children make sure the kids club etc is up and running. The aqua park was never opened and the slides were never on, a man was called in for the week to help with entertainment as no animation team.

Room Tip: Family room is good size but we had no balcony
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Dorchester
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 4, 2013

Just back from a 4 night break. On the whole we were very pleased, just a few tweaks needed for the 5* grade. Lovely spacious room, we were upgraded to side Atlas view, with terrace, couldn't be faulted, fresh towels daily and sheets changed twice during our stay. We had a shower over the bath and a shower cubicle and also a twin basin. There were no tea/coffee making facilities which would have been nice. The restaurant was very good with plenty of choices at all meals, lots of fresh salads and good quality vegetables, Moroccan dishes were superb, we always found the dishes hot. Our only complaint was the Spa, so in need of some tlc, hot room stank and felt slimy underfoot, dimly lit rooms with no ambience. The spa pool area could have been amazing, but it lacked attention to detail. Such a shame as we had a couple of overcast days and would have liked to have spent more time there.
The shuttle us to the city centre is good and reliable. A guided tour was included in our break and was thoroughly interesting and informative. Also popped in for the evening to visit the square and this was amazing, but very busy and the roads and traffic are crazy!
All in all a fab winter sunshine break, The Eden Andalou has the potential to be top class with just a bit more attention to detail.

Room Tip: Ground floor rooms have a terrace.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Blackpool
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2013

Hotels in a quiet location which is great after the mad town centre. Nice decor, pools cold in feb like a plunge pool.
Food nice, breakfast repetitive too many eggs. Salads and tagines lovely. Bar and restaurant service good. Yussef don noir photographer and housni guest animation were friendly And the bar man the smaller guy was nice and friendly.
Rooms nice not much of a view but ok.
Be a good idea not to charge for a swim in the heated pool inside and to get a gym.
I'm a hotelier in Blackpool myself at Tiffanys Hotel and it was nice to be a guest for a change.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Warwickshire
Top Contributor
89 reviews 89 reviews
11 hotel reviews
Reviews in 37 cities Reviews in 37 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 4, 2013

Overall, the hotel and its setting are lovely. If only they could serve the all-inclusive food HOT. Staff training would help in other areas too. I cannot fault the suites (no rooms, only suites) or the setting with the backdrop of the stunning High Atlas mountains. As with most all-inclusive, the alcohol is local and therefore, mostly rubbish. The white and rose wines were ok, but the red didn't belong in a car washer bottle !
We went for some winter sunshine and a bit of pampering, which we got. With a little more attention to detail it would have been even better
7/10, Must try harder

Room Tip: One overlooking the pool
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed February 25, 2013

Eden Andalou is a clean comfortable 4.5* (not quite 5*) hotel which needs little more attention to detail to make it to the next level (e.g replace chipped cockery, have menus in English as well as French, don't charge extra for the Gym)

Positives:
Free hourly shuttle service to Marrekesh (15mins drive) - not many hotels offer this.
Onsite money exchange (offical rates)
Great sized rooms with excellent daily cleaning regime
Decent food
Great view of the Atlas mountains
4 English channels on satellite TV ( 2 film/ 2 news channels)
Free Wi-Fi
Pleasent and helpful staff
Beautifully decorated reception/salon areas


Negatives: (don't mean to be picky but.....
£10 per person per day to use the Gym (not what you expect from a 5* hotel)
Aqua park was closed. Several parents with young kids had booked the Eden specifically for this facility-the hotel should specify when the park is closed.
Entertainment - very limited same singer 7 straight nights!
Birds flying into the dinning room - hotel staff shrugging shoulders "ce normal"- simple muslin curtain would have cured the problem.
No scales to weigh luggage (really!)
Chipped crockery
No shower screen (meant pools of water on bathroom floor every day)
Luke warm tea at breakfast (ask for tea in the adjacent Jazz cafe- piping hot!)

Overall a nice hotel with helpful staff.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nottingham, England, United Kingdom
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 15, 2013

Have just returned from a 4 night offer and can only say that we had a great time! It was clean and tidy and the food was fine. Not especially Moroccan, but then it IS a resort hotel. Did us very nicely for a return visit to Marrakech and a bit of February sunshine!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Eden Andalou Hotel Aquapark & Spa

Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Hotel
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech
Address: Km 4 route d'Amezmiz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#142 Luxury Hotel in Marrakech
#204 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Official Description (provided by the hotel):
New concept in Marrakesh, the Eden Andalou Spa & Resort offers 6 magnificent riads, facing the Atlas mountains, in unforgettable Andalusia gardens, taking the mind back to the Hispanic-Moorish palaces of the 10th-century with its patios and fountains. ... more   less 
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