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“Groupon deal” 4 of 5 stars
Review of Eden Andalou Hotel Aquapark & Spa

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Eden Andalou Hotel Aquapark & Spa
5.0 of 5 Hotel   |   Km 4 route d'Amezmiz, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #422 of 481 Hotels in Marrakech
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Groupon deal”
4 of 5 stars Reviewed September 20, 2011

I booked this hotel via a Groupon deal. The resort is only 20mins or so from the airport. The weather from 11th Sept to 15th Sept when i was there must have been about 32 degrees. The hotel was clean, the rooms were lovely, bed was very comfortable. The only problem was the mosquitos! The bathroom was clean although it had no shower curtain so the floor was like a swimming pool after a shower. There is a safe in the room too. There is also air conditioning in the room and a TV that has BBC News.

Here are my pointers

1. Be aware that you will have to queue in Marrakesh airport to change you money into dirhams or change your money in the UK airport before boarding

2. Make sure you book your transfer from the airport to the resort with the hotel itself. It was only 16 euros for 2 people.

3. Be aware that you can check into the hotel from 3pm only. We got there at 11am and had to wait, although you could use the pool without checking in.

4. Take mosquito repellant, experienced a few bites in the room.

5. Breakfast and Dinner were buffet style and included in the hotel price although lacked choice.

6. Make sure you book your massages as soon as you get there as the slots get filled up very quickly.

7. Take the free shuttle bus into the Medina, takes about 20mins and they are regular back to the hotel once you've finished looking in the Souks.

8. Great that the hotel is in peace and quiet and away from the busy Medina.

9. Make sure you look after your money in the Medina, lots of beggars who harrass you.

10. Look after your little coupons that you are given from the hotel reception for your free pool towels, free dinners, free masssages and free shuttle trips that you may book. They are small bits of paper that can easily get lost and without them, you'll be lost!

11. Most of the staff speak basic English or polish up on your French before you leave!

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,720 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
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English first
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 17, 2011

Yes you read it right!! But will get to that later!! Me and my friend have just spent a week in this hotel and although the hotel was fabulous, really lovely pools, nice big comfy bed and good facilities the majority of the staff brings the rating of this hotel right down. The staff are very unhelpful, there is no room for manoeuvre with rules, we took my 18 month old child and was not allowed a small portion of anything and when he ate not even a 1/4 of his meal we asked if we could take it back to the room for him later and we were told very aggressively 'NO NOTHING WILL LEAVE THIS RESTAURANT!!! Even though we had paid the excessive prices. The food and drink is very expensive talking £5 for a bottle of local beer Casablanca so ask for flag this is £3 but not offered at first.
We will list a couple of issues we came across that lead to us writing this review;

1. As part of the groupon deal you are supposed to get 3 massages which when you have to book these it’s like pulling teeth and they do not want to give you all 3 and say they are ' busy' but we made sure we got them.

2. You can’t just have a snack at night it’s either the overpriced buffet (£18) which is pretty poor or an expensive Italian.

3. The evening entertainment was repetitive - and when we say repetitive, that in short means exactly the same every night! There were 3 men on a keyboard, violin and singing, they were ok but to hear them 7 nights in a row singing 'no waman, no cry' EVERY night was almost on the verge of chinese water torture!!
4. The service is very slow and we asked for drinks and they never came, you feel very much its all about the ' signing' of your bill and not at all about you enjoying your holiday there is no happy holiday feel just that you are a pain in the you know what to them, YOU CANNOT PAY CASH FOR ANYTHING = Huge Bill at end. Don’t get me wrong we had a great holiday and enjoyed Marrakesh and we did laugh all this off it did not spoil our break but put a downer on it slightly.
We did find a top notch waiter called Youssef Nour who was very attentive and asked if you would like drinks and was very smiley and chatty which was a refreshing change.

5. The Baguette incident happened on our 2nd morning a lady with a small child was leaving the breakfast buffet with a baguette I’m presuming this was for her child when a man 'Moha' who patrols the dinner hall for 'bread bandits' and makes everyone very uncomfortable told the lady not to take the bread, minutes later after a heated discussion he man handled her and there was crumbs flying everywhere as he wrestled the baguette from her hands, the woman screamed out and was clearly upset by the altercation. (I have never seen anything quite like it).

In summary it was a relaxing holiday but the customer service leaves a lot to be desired!!

  • Stayed September 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beni Mellal, Morocco
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 13, 2011

This was my 2nd time visiting Eden Andalou, and it was even better this time around.

The hotel itself is just as beautiful with all of it's African decor and lush terrace, and all the familiar staff were still there. Olivier and his crew are still delivering top-notch service and atmosphere at a great price. It really is the "Coolest Riad in Marrakech". It's a great, little boutique hotel that is in a great location, only about a 5 minute walk from the Jemaa el Fna. It's a perfect choice for a romantic getaway, or couples retreat.

The music is always groovy, from classic reggae to more modern instrumental Arabic music and jazz, it really sets a cool tone. The terrace is still fantastic with all of its art and trees and plants. The food, breakfast, lunch and dinner was fantastic and served whenever it was asked for. Excellent service and friendly, multi-lingual staff.

The New Year's Eve Fiesta was absolutely great and the full house of guests had a great time with great, Gnawa musician and bellydancers. The food (and wine) was also amazing at the party. Beer and liquor was available too! Wow. Great party in a great place with great people. I didn't use the jazuzzi on the roof, but it sure looks good...

There is free wifi everywhere in the riad as well, including the rooms. What more could one ask for in accommodations?

I don't normally stay in the same place twice, but Eden Andalou is different. It's really a memorable small hotel, with memorable service and value. Thanks for everything Olivier and staff! Hopefully I will return yet again soon!

  • Stayed August 2011, traveled solo
    • 5 of 5 stars Location
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 13, 2011

Like many of the reviewers, I had the Groupon Voucher for 4 days with hamam, massage & breakfast. After having read all the tripadvisor reviews I knew not to expect too much and that it was likely ot be hit and miss. Overall we had a nice time and was a great 4 day break by the pool relaxing and not doing much. However, as two females travelling together for our own safety we chose not to venutre out too much at night due to the distance of the hotel from the Medina and the difficulty in getting a return taxi without being completely ripped off.

The hotel itself was clean, we had a rather spacious room and the pools were lovely.
The upsides:
- We were there on quite a cheap deal, so worth the inclusions
- The free massages and hammam were quite nice. I had 2 good massages and one not so good one out of 3.
- Rooms were clean and hotel amentities were clean
- 1/2 board meant didn't need to leave the hotel if we didn't want to.
- The morroccan food in the breakfasts/dinners was quite nice, and seemed rather popular.
- We paid for organised transfers to and from the hotel, which were prompt, air conditioned and a good choice seeing as though the hotel is quite far away from the Medina.

The downsides:
- The customer service is rather bad, 30 minute wait to book the hotel shuttle, no maps of Medina or centre of Marrakech to give orientation of where the hotel shuttle drops you off in relation to everything else.
- The hotel is that its quite far away from the Medina and the hotel shuttle bus needs to be booked over a day in advance, otherwise you're stuck with Taxi's which aren't the most reliable or cheap.
- There was very little drinks service around the pool which meant either stalking a waiter when they walked past or walking up to the bar to order it yourself
- Meals and drinks at the hotel were rather expensive, however we had a package deal which included buffet breakfasts and dinners.

The hotel is definitely not 5 star, more 3-4 star, its a little old and outdated, but value for money if on a deal. I wouldn't pay full price to stay here.

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 12, 2011

Like many others we bought the Groupon deal in February. Reading the reviews on here we (or I - the girlfriend) was a bit dubious, however we need not have worried and I feel sorry for those of you that decided to refund your deal.
Prior to arriving I emailed the hotel several times to arrange a car to pick us up at the airport/let them know we would be arriving early and also to get the timetable for the shuttle bus - yes you have to book in advance and are given a ticket with your time on. Don't expect there to be room and that you can just get on whenever you feel like it, however you can be lucky on the return journey. Our stay was only for four days as many of the trips we planned included pick up and drop off but the one day we used the bus we had no problems. My emails were always responded to quickly.
The airport transfer was there ready and waiting for us when the plane arrived. We got to the hotel early morning due to flights, but the room wasn't ready. But that was no problem because they were more than happy to securely store our bags and allow us access to the pool. And the receptionists were very quick to help us on all occasions when we needed to change our return airport transfer or shuttle buses to the Medina. There was also mint tea on arrival and we did have to fill out a form similar to that at the airport. We didn't find the language barrier to be a problem, if you know some very basic french you'll be fine and there is usually some staff around whose English is very good! (Better than our French!)
The hotel is stunning and very clean.
Once the room was ready we went up there and it was like a cool haven from the 42oC heat! The bathroom was lovely, the bed well presented, and if one sees fit, you could have a telephone conversation on the toilet (there's a telephone next to the toilet). The veranda and seating area were also lovely. We stayed in Riad Yasmina and found it to be very quiet and relaxing - we also found no bugs or lizards!
The food in the Atlas restaurant was always nice and tasty! Breakfast and dinner are buffets, while lunch is served from a similar menu to the room service menu. Beware with the breakfast buffet that you don't get a case of 'eyes bigger than belly' lol. There was always plenty of food so no need to panic! Service was quick, although some of the waiters couldn't speak English, but they were very quick to find one that did. We were always served promptly and were never left waiting. If you are not venturing outside of the hotel and are only eating at the hotel can get pricey.
The grounds of the hotel were lovely and we headed down to the spa to make use of our massage vouchers!
Unfortunately, there were several other travellers on the Groupon deal and arranging appointments around our other plans was difficult. While they couldn't fit us in for 3 30minute massages, they arranged us 2 45minute massages, which was very accomodating of them at clearly a busy time. The first massage wasn't so relaxing, though, because the masseuses constantly whispered and checked their phones. BUT the second massage was much more professional and therefore much more relaxing. (Beware ladies, they will massage your boobies).
There are plenty of places to eat and drink on the complex, don't be afraid to explore, we had a drink in the Jazz bar one evening however we weren't crazy over the music choice (think what was popular 20, maybe more years ago, Lionel Richie / George Michael etc!). Even a pianist or something instrumental would have been perfect!
On the whole, we fould it to be a very pleasant experience and would consider going there again, however this would only be the case if there was a good deal, because the hotel can become expensive for water/drinks/food/spa treatments etc and it will charge for everything (e.g. poolside towels). It just goes to show that you shouldn't always believe the bad reviews, I have found that people generally will spend more time writing a complaint rather than a positive review which is why we have made a point to share our very positive experience.

Room Tip: We stayed in Riad Yasmina.
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agadir, Morocco
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed September 12, 2011

I stayed with my family during a moroccan holiday, the hotel is just minutes outside marrakech going towards lala takarkoust lake, when arriving I thought the hotel was really beautiful, the front office very welcoming and the rooms (deluxe with swimming pool view) were also very pleasant.
Had to pay 120 Dhs for 24hours of internet connexion (The signal was really weak in my room and I couldn't really use it for long)
The outside is very nice (lots of trees, 2 swimming pools and special pools for kids and babies).
They had many musical animations during that night (can't tell if they usually do it or if it was a special for the holiday), the belly dancers were nice as was the traditional Moroccan music but then there was this guys singing 'karaoké like' songs english and french pop hits, that was out of context imo.

The big disappointment was the food, although breakfast was alright the half board diner and the snack by the pool were both very low quality and not something you would expect in this kind of hotel. Diner buffet was presented in a very little space and not too much choice or taste... Same for the burgers and pasta served at the snack restaurant (only the pizza was ok)

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 10, 2011

My sister and I have just returned from 5 nights with a partial Groupon deal staying at the Eden Andalou. After reading some of the Tripadvisor comments it was with a heavy heart I set out on this holiday, wondering if I was wasting my money. Because I was not expecting 5 star treatment it was fine. The room was spacious, clean and quiet (we had requested this) and the staff generally helpful. We found a lovely small pool near the Spa that we used every day and felt is was our pool. I would recommend this pool it was quiet surrounded by roses and pomegranate trees and away from the noisy main pools. Overall It cost us around £100 per day for lunches and drinks (including water, which is expensive) and we are not heavy drinkers. I would suggest you get receipts for your meals and drinks so you do not have a shock at the end of your holiday as the taxes tend to mount up. I would come back here if I wanted a rest and to get away from it all but would try to learn a little more than basic French.

Room Tip: We stayed in 289 it had a lovely Jasmine tree outside and smelled divine. Lifts small.
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  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Andalou Hotel Aquapark & Spa

Address: Km 4 route d'Amezmiz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#158 Spa Hotel in Marrakech
#204 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Number of rooms: 236
Official Description (provided by the hotel):
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. A flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned suites. Each modern suite has a separate seating area and a marble bathroom. Mediterranean, Moroccan and international cuisine are served in the 3 restaurants, 1 of which offers an Arabian-Andalusian orchestra. Enjoy a drink in the Esplanade Jazz Bar or the Piano bar and an American breakfast is prepared every morning. Eden Andalou Aquapark & SPA also has a heated indoor pool and an aqua-park with a supplement. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from the city centre and Jamaa El Fna Square is 5 km away. ... more   less 
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech

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