I booked Riad Massiba for two nights (monday and tuesday). Unfortunately my children got sick in Essaouira and we had to stay there until they got better. Saturday and sunday I tried to call the Riad to see if they would accept that I cancelled my booking. NOBODY ANSWERED. In the end I sent an email sunday morning and explained the situation. I didn´t hear back from the Riad before tuesday morning where the owner sent me an email saying that it was to late to cancel and she was therefore withdrawing the money from my account. (I had to send my credit card details with the booking form). When I explained that it had been impossible to get hold of her, she said that she had been ill herself and therefore could n´t answer the phone. Later I realized that she had also withdrawn the money for the dinner that I had booked for our night of arrival even though I had cancelled the hotel (and dinner) two days before pre sceheduled arrival. When I pointed out this to her, she insisted on withdrawing the money. I know the competition between the Riads in Marakesh is fierce but I was still stunned by the lack of fairness and flexibility, which make me NOT recommend the place to anybody.
- Official Description (provided by the hotel):
- Riad Massiba, is an exceptional guesthouse which invites you to a timeless travel where the city of Marrakech deploys all its spell as a concubine its finery, whereme monts pass by languishingly, and where the bewitched visitor will make a salutary rest stop to feed himself with serenity and peace before pursuing his long way. ... more less
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- Also Known As:
- Riad Massiba Marrakech
- Riad Massiba Hotel Marrakech