This is a beautiful riad, however our experience was sullied by the manager Michele.
Clearly she was the one who was the foreign "face" for the customers, but had no clue what was going on to arrange things for guests. She promised us a cooking class via email prior to our arrival, so we didn't book one elsewhere, but when we arrived on site they could not arrange a market visit so we had a rather large kerfuffle over what was promised. Even our bill was a surprise -- we were nickel-ed and dime-d from the 2 euro breakfast egg to the cooking class being quoted as 25 euros, but then she charged us another 15 euros to eat the lunch we had just cooked! Were we meant to take the cooking class and not eat the food? Preposterous! She should have just quoted the entire price to begin with.
To make things worse, after we were taken by surprise by the bill, she answered phone calls and took her sweet time even though we had explained to her several times what time our train was. Which I thought was just rude. She had also arranged several dinners for us and didn't bother remembering the details, and even once claimed that she hadn't been responsible for booking one of the restaurants for us, which she had confirmed over email. If you're going to run a riad or hotel, I would think attention to guest detail is one of the most important skills to have for a personal experience.
On the other hand Muhammed and Mustafa were both amazing. Muhammed was patient, courteous, diligent and he guided us to the markets and made sure we had a very pleasant experience overall. He scrambled to make things happen that Michele had promised and was very earnest when he was worried we were not enjoying our stay.
On the plus side, and these are HUGE plusses, this is a great value for money - we got a large room for half the price of the other riad we stayed in on our way back through Marrakech. The riad itself is gorgeous, not over done, well-appointed with dark wood furniture and cream walls, quiet and nice hideaway from the madness of the Medina. The food is also delicious. Our recommendation is that if you're going for the first time to Marakech you may want to stay in the neighborhood to the north of the souks, though this location is very convenient for the large square.
ask for a room upstairs near the roofdeck!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 20, 2012
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I am the owner of the riad Dixneuf-la-Ksour.
First of all i would like to thank you for choosing the riad while visiting Marrakech.
I am sorry to learn that your stay in the riad was not enterely up to your expectations.
Please accept our apologies for the inconvenience you had to face.
I already got in touch with our manager Michèle,in order to fix the failure in communication which apparently were troublesome in that case.
On the other hand, Mohammed and Mustapha will be personnaly thanked for their effectiveness.
However, i would like to make a few clarifications on our billing documents that you found troublesome.
We serve breakfast at the riad and according to our guest, are generally perceived as generous. But as usual in other hotels in the world, any supplementary item must be charged.
Of course i regreat that you have not been told about that.
With regard to cooking classes, they are planned according to availability of our cook which means that it cannot be every day and must be planned at the riad.
The lesson is charged 35 euros for lunch time, including the market visit, preparation for a three courses lunch.
Unfortunately your invoice mentionned two sorts of billing, one for the market visit and making meal and one for the lunch, mistake which give you the feeling that you were paying twice for the same thing.
On this matter also, we will make sure that this kind of misunderstanding will not appear again.
Thank you again for your interest in our riad and i hope that you may have a chance to comme visit us again and hopefully without any sort of inconvenience that you face last time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.