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“Ramadan” 5 of 5 stars
Review of Riad Douceur Mandarine

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Riad Douceur Mandarine
3.5 of 5 Bed and Breakfast   |   10 derb blal riad zitoune jdid | Marrakech Medina, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #280 of 1,032 Marrakech B&B and Inns
Amsterdam, The Netherlands
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Ramadan”
5 of 5 stars Reviewed September 3, 2013

I stayed in this riad in July and had a very relaxed stay. Although the owners were not there, obviously they have chosen reliable and very friendly staff. I dealt with Mounir most of the time and though my French is horrible (yes, yes, had it all the time through my high school/secondary school but is is absolutely my worst foreign language!) he managed to communicate with me. Traveling alone it was nice to have a friendly person to talk to.
This was my third time in Marrakech, but what a lovely riad.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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133 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Milan, Italy
1 review
4 of 5 stars Reviewed August 5, 2013

I stayed with my daughter (11 yrs) in this riad for two nights in May 2013, on our first trip to Marrakech. I always try to avoid hotels, wherever possible, and to look for B&B, maisons d’hotes , riad etc , looking for that extra personal touch. Riad Doucer Mandarine fully satisfied this need. Stephan, the owner, took the time on a Sunday morning to give us lengthy advice for our 3-day trip in the desert (btw, wonderful experience, especially for kids and young people, or people young inside…at least). Having someone that serves you a delicious, home-cooked breakfast at 5:00 in the morning (and smiling!) is something we have also truly appreciated and makes you feel valued as a guest.
The room, at ground floor, would not have been my choice as I love bright and noiseless rooms, but it was the only available at the time. Yet, we found the bed really comfortable, enjoyed the big bathroom with wet floor shower (the kind of detail I love because I associate it more to holidays than to business trips), and loved the mix of modern and (not overly) ethnic style, which encounters my taste. A spotlessly clean room, which is something that should not be taken for granted, as we learned later on while staying at other places within the same price range. As a woman with a young girl I had some concerns about walking at night through the medina alleys, but I saw security cameras installed here and there and felt somewhat safer. We enjoyed walking back and forth to the square (at midnight the alleys were still full of people) and became quick to get off the motorbikes way.
The extra personal touch of our experience with this riad struck us once already back in Europe, when I realized we had forgotten our jackets. Stephan found them and kindly went out of his way to return them to us by post. This is the kind of care for the guests that people dream to find when they travel but that unfortunately is becoming rare nowadays… so we were twice as lucky!!
We thank you again Stephan for his kindness and thoughtfulness and if we’ll ever go back to Marrakech we will definitely choose his charming riad, but won’t leave anything behind, ça va sans dire.

Room Tip: 1st floor rooms, for less noise and more brightness
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Exeter, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 8, 2013 via mobile

Enjoyed our stay, excellent value for money and staff are friendly.

Really nice roof terrace.

Would recommend arranging a taxi transfer with the Riad as it would be difficult to find when first arriving.

Regret leaving to go to Agadir.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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stephaneMarrakech, Propriétaire at Riad Douceur Mandarine, responded to this review, June 20, 2013
Many thanks to you for your very nice review. Stéphane
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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 8, 2013

I spent a long weekend with a friend in this Riad, and I am already planning to come back not only to Marrakesh but to the Douceur Mandarine
Lovely riad, perfect location, great value for money and excellent service!
Didn't matter at what time we would wake up, they would always be happy to serve us breakfast (lovely btw) wherever we wanted it (we liked to have on the terrace, but they would be equally happy to serve in the lounge or in your room
We tried the hammam with gommage and massage - definetely an experience!
Doesn't matter at what time we were coming back at night, Mounir was also welcoming us with a smile
The location was great, just a few minutes walk from the Souk, the main square, the taxis and the Palace.
Stephan gave us great reccomendations for restaurants for dinner
I totally reccomend it!

Room Tip: if you want pricacym, take one on the first floor if you love to use the communal lounge, go for th...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephaneMarrakech, Propriétaire at Riad Douceur Mandarine, responded to this review, June 20, 2013
thank you to you , it was a pleasure to welcome and meet you both.
Stéphane
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 7, 2013

The Riad is located in the heart of the Medina. To get there we recommend you book a taxi via Stephan & Sylvie for pick-up from the airport. Important if you are arriving late as finding your way through the narrow meandering lanes to the Riad may be a challenge if it’s your first time to Marrakesh.

Oh and pre arrange dinner for the first night as the local restaurants are in our opinion average.

Once you walk through the main door, which you can’t help noticing as the majority of the doors are amazing works of art in the Medina, you are treated to a visual a paradise benefiting from a balanced fusion of authentic and modern furnishing and decorations. You may enjoy this feeling as initial impressions when walking through the narrow lanes for first-timers to the Medina may cause a little apprehension.

Our room as well was a just as nice. Very comfortable bed and good sized bathroom with a wet room styled shower. We were located on the upper floor. Note the locks on the doors appear cumbersome but you can make a decision as to whether you really need to lock it.

Our hosts Stephan / Sylvie and our night manager Munim (hope I spelled his name correctly), looked after us really well and made sure we had all the information we required.

We quickly worked out that official guides / security were located in the lanes of the Medina, wearing high visibility waistcoats, passes around their necks with walky talkies, were there for the benefit of tourists. We used them the first night to find our way around (at 23:30), after that we learned our routes and felt very safe. (We went out a number of times returning back well after midnight via empty lanes with no problems)

Breakfast was fine which comfortably prepared us for our days discovering Marrakesh.We also spent some time on the roof for breakfast and for enjoying some lazy afternoons winding down after busy days in the souks.

We loved it at the Riad Douceuer although our French is not that good (tip, do brush up on your French) everybody there including the house maids and waiting staff were fantastic.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephaneMarrakech, Propriétaire at Riad Douceur Mandarine, responded to this review, June 20, 2013
Thank you so much to you, it was a real pleasure to welcome you.
Stéphane
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Cambridge, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2013

Riad Douceur Mandarine is a haven from the full-on assault of the senses that is Marrakech. No matter which member of staff opens the door when you return after an exhausting days haggling in the Souks you will be greeted with a smile and a friendly Bonjour/Bon Soir!

We recommend that unless you're an experienced traveller in this part of the World that you ask Stéphane and Sylvie to book a taxi to collect you from the airport because the Riad is hard to find. On arrival in the city the taxi driver parked as close as he could and led us through the narrow streets to the door. On our return trip to the airport the taxi company even sent a porter with a trolley for our suitcases!

Our family had two rooms. We would recommend being upstairs if you prefer more privacy and less noise. The rooms were stylishly decorated, the showers were powerful and always hot and bathrobes and toileteries were provided.

On our first night we had booked dinner at the Riad and this was cooked by the lovely Bouchra. We had three courses which included a superb lemon chicken tagine and a surprisingly good bottle of Moroccan red wine. We felt the meal was good value and eating in on your first night makes things a lot less stressful.

We found the breakfasts to be plentiful and an effort was made to vary each day's offering. We were also offered eggs and yoghurt in addition to the bread and pastries.

Nothing is too much trouble for Stéphane and Sylvie. They were always on hand at breakfast time and offered lots of helpful advice and recommendations.

Sylvie arranged for my wife to have a body scrub and massage in the riad's own hammam. This was much less scary than going to a local one! She was gone for ages and returned saying that she'd never felt so smooth, clean and relaxed! She felt it was good value, especially with the mint tea and Moroccan pastries afterwards!

We had a fantastic day trip to the mountains with a great guide, Adil and this can be booked through the Riad. We would definitely recommend this as it was one of the highlights of our trip.

The Riad is in a good position and although you might feel a little intimidated to start with you soon realise that the locals are friendly and you are unlikely to be hit by a scooter if you keep your wits about you!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephaneMarrakech, Propriétaire at Riad Douceur Mandarine, responded to this review, June 20, 2013
It is always rewarding to receive a such good review. Many thanks to you.
Stéphane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2013

Choosing this riad in place of a hotel was a very good idea. This is my second visit to marrakech and my first riad experience. I liked it and I wont hesitate to do it again. The riad is in the old city, the house was clean and traditional. The roof is a very goodplace to take breakfast and to relax in case it was a sunny day. The room was confortable and something special was the bedsheet and the mattress were exceptional !
The staff were very nice , we met bouchra that welcomed us with moroccan tea. The next day we met Stephan that made sure that everything was fine .
The cons:
The place is a little bit overpriced so we couldnt try their meals and massage.
In the bathroom there no bath curtain and the electricity was unprotected so this s a safety concern that I think was the main cons of that place.

Would definitely do it again and recommend it for others!

Room Tip: We were in Saada room and I recommend it, I dont know abt the other rooms
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Douceur Mandarine

Address: 10 derb blal riad zitoune jdid | Marrakech Medina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #280 of 1,032 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad Douceur Mandarine 3.5*
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