So we booked into this hotel after staying two nights in a riad. Overall once arrived at the hotel. We liked the décor and cleanliness. However, was disappointed that the majority of the staff were unable to communicate in English. As a result we missed out on day trip to Casablanca and other excursions. Also found some staff to be rude-when they couldn’t help us with our needs (due to language barrier) they became quite agitated and moved on to speak to guests who spoke French. However, when approached manager to complain about the attitude of a staff member –he was unable to help and sided with staff member. On a brighter note-room was clean and big. Some facilities in the bathroom didn’t work like the hairdryer. Nice little sweets left everyday by the cleaner on the bed. Very nice indoor pool and spa. However, this was over shadowed by the lack of English spoken by the staff and the bad attitude of some staff members. This hotel should be a 3 star than a 4 star hotel.
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- Also Known As:
- Framissima Les Idrissides Marrakech
- Framissima Les Idrissides Hotel