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“Very rude reception staff !” 1 of 5 stars
Review of Ryad Mogador Kasbah

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Ryad Mogador Kasbah
4.0 of 5 Hotel   |   Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #301 of 477 Hotels in Marrakech
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
“Very rude reception staff !”
1 of 5 stars Reviewed October 16, 2013

Nice hotel, Also nice spacious rooms with a balcony.
But young female reception staff ruined it by being very rude to us.
When we complaint about the free shuttle not operating
She said it was broken down and we had to use taxis at our own expenses.
When I pointed out that at the time of the booking of free shuttle will be provided.
Reply to this Was " DO YOU WANT TO DIE " very odd I complained to the manager
about attitude didn't seem that interested. Couple of days we stayed there it cost us £25 approximately in taxes. Bottom line I won,t be returning there ever again !

Room Tip: Pool View is nice with balcony !
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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387 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 13, 2013

After reading trip advisor reviews regarding this hotel we decided to stay here and for the second time after reading reviews and arriving we were very disappointed in what we found. What you read and see especially the photos displayed on trip advisor bare no resemblance to this hotel what so ever. It is rated as a four star but is only a three at best the pool area and sun beds when we arrived would not have been rated as a one star and things were to get much worse.
On entering the hotel reception area and the adjoining rooms they give the appearance of being a four star but this is just a facade. On entering our room it was obvious we had been mislead the bed was like a lump of concrete. The wooden furnishings were chip and well worn and dated the television was old and had very bad reception. There was mould on the bathroom walls and around the bath although there was a very good shower. The cupboard door which contained the fridge was hanging off the bathroom door was very difficult to shut due to the damp swelling the door. View from the balcony was overlooking the pool and then onto a building site.
Things were to get worse breakfast times were from 6.30am to 10.30am however during the first five days there was virtually no breakfast after 9.00am. Guests were coming down to stale bread, coffee and scraps; however this was to change just like the sun beds. After being here for five days my wife posted a review on trip advisor with regards a number of other faults. Second hand sun beds replaced the ripped and worn out beds some new sunshades also came.Gardeners moved in and cleaned up the garden area, however around the pool it was very dangerous broken tiles and wet feet were deadly one guest was very lucky he fell and he was very lucky to land on his bottom. Ladders into the poll had steps missing and all were very lose
Breakfast improved and to some extent became available till 10.30am however staff were very slow replacing all dishes when they were gone. They were also very mean in the amount they put out just small a mounts and this applied to all meal times. The choice of food was very limited nothing like displayed in the photographs definitely not a four star hotel more like a two. Staff always seemed to be hiding of texting although they were very helpful if you asked them for something. If they had it they would bring it however they had run out of many things.
Flies invested the dining area they were on all uncovered food even landing on your food as you were eating. There were no electronic fly killers installed which there should have been, birds were also very common along with cockroaches. All of these spread diseases so taking all things into consideration it was a very unhealthy environment.
But there was even a more serious threat to one’s health and that was around the pool side. The pool attendants had a dirty filthy habit when guest left the pool side they would collect the towels hang the over the railings in the sun to dry. Then they would refold them and place on the table for the next guest to come, thinking you where picking up a clean towel you would be lying a towel that who knows how many others had been lying on. Their body fluids sweat and who knows what else would still be retained in towel Aids, skin diseases and many other illnesses can be contracted in this way.
This hotel has no heart it is cold and uninviting no bar it is a cheap hotel but not in cost, Taxi drivers hate this hotel they get no return fares so charge the maximum fare. Stay in the old town some lovely places down there do you research. Check for distance from main square only just a street or two £32 per night with breakfast and no taxi fares.

Room Tip: Look at hostels in the old town close to the centre
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed October 2, 2013

We are staying here at present time.
Hotel is one to be avoided.
Bad points:
No bar, no alcohol of any kind
Bed is like concrete - no decent sleep here.
Decor is worn out and tatty in room
Gymnasium does not exist on one working running machine
Sun beds are all completely rotten
Loud music constantly being played around pool side all day after complaining for days.
Water in pool is murky
Pool attendant hides away in a little shed.
Breakfast is appalling, no water served at all. If you like to have breakfast at 9 or after it has all gone, bread scraps stale left. Staff all hide in kitchen.
Again complaining from many guests has not altered anything.
Evening meals: passable just, but you have to be on the door at 7.30 dot! Persistent live music from a guy on a platform with his guitar and keyboard playing the same repertoire very single night!

Good points:
Shuttle bus is god if you can get on it
Reception area and staircase very clean and room service.
Staff are very helpful.
Close to supermarket- which has been a life saver as it sells everything!
Train serive to all destinations is brilliant
Taxis are all very helpful when you barter them down in price, however from centre they do not like to come here at this hotel as they cannot get a return fare so they usually want 50dh. Understandable.
One would be better off closer to centre of Marrakech and paying the extra.

Room Tip: Avoid this one.
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 1, 2013

Besides the creepy long Hallways and carpet the Hotel is "ok" if you like 1980's Beverly Hills Cop decor. When I was there it was noisy with late night parties which I didn't really mind. The staff however were out to get whatever they could from you. I had to pay the Hotel for 3 in country phone calls. If you dont speak french they are extra rude.
there is an exchange at the front desk but I would change my money at the airport -- when I did do it at the hotel they gave me extremely large bills.

Show up extra early for the bus and tell the driver where you want to go.

if you want a taxi I suggest you walk a few blocks out side and hail one, don't get it from the hotel you will spend a lot more.

As far as attractions go the front Desk has a pamphlet and a map that's pretty decent, but you have get your own transportation.
I say if you have the money stay at another hotel.
If you have your own towels and always wanted to be a contestant on survivor than stay at this place, for 3 nights I paid about $170.00 USD.
Whack Breakfast! stay away from that lady in the side room office she will G you!
Close to Taxis
close to another amazing hotel
close to an ATM
Close to a mall with food and drink (no ice anywhere)
Close to Jemma Al fenna (go Early, shop around set your own price get lost and in there but find your way before sun goes down) I went in there around noon found my way out around 5.
Dont eat at the Jemm al fina unless u are sure ur stomach can handle it
the peanut guys there give u prepackaged peanuts, they switch the bags while ur not looking.
Good luck!!

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 24, 2013

I have taken a long time to write this as I wanted to be clear about what to say...as i have never felt so negative about a review.
I have never stayed at a hotel where the customer service has been so poor,or been made to feel so uncomfortable.
Hotel staff completely rude when you do not take them up on their trips/excursions.Facilities not open as advertised....such as pool side grill and tea rooms.Evening meals served at 8pm instead of 7.30pm so that those observing Ramadan could eat first once their daily fast had ended.
Only 2 nights/days out of a 10 night stay where there was completely fresh food.....this was when the Polish coach tours arrived....who they kept saying spend lots more money.The rest of the stay the same food came out for beakfast every day.Bread/croisants were stale and you had to pick through to find ones that had not been chewed over by the birds that nested in the dining room.Even basics like orange juice and water were not put out every meal time.One evening we went to dinner to find a photocopied menu and no self service as they said it was a waste to make all that food when there were so few people in the hotel.There was nothing on the menu that we wished to eat,so after arguing they offered to make pasta....for which we were very gratefull.Huge ants on your dinner table in the evening and all over the floor,as well as cockroaches crawling up the walls while you are having breakfast.....didnt make you feel too good either.
The hotel was advertised as newly built,but was actually 5 years old and looked very tired and not maintained.The pool area was the worst.99%of sunbeds broken and dangerous.Tiles broken around the pool.Shower head tjat was there did not work properly and the other was broken off.Rails from childrens section to main pool only secured by one post,the other had no screws.2out of 3 sets of pool steps had broken foot plates.From our room the pool looked gorgeously refreshing.We swam in it for a few days untill one evening we watched how they cleaned it.They used pool water to swill around the pool and sweep all the rubbish into it...it made us feel sick.Then it was quite clear that the filter system was switched off untill after breakfast in the morning.Some days you could see a sludge on the bottom of the pool.
marrakech is beautiful and the shuttlebus in and out of the centre was a great idea and made sight seeing really easy.
Visitors that came to see us at the hotel were treated disgracefully....spoken to rudely.
The one taxi we asked the hotel to organise for us to get to the local water park oasisiria was a complete rip off.He drove us 25minutes in the wrong direction before turning round in the middle of a busy main road and taking us 5 minutes away from our actual hotel....quite obvious why.. on the way back we got our own taxi from the waterpark which only cost us 20dir....the hotel wanted to charge us 80dir.
After this they did not speek to us in the hotel again,dispite the fact that both my children and myself said hello every time we walked through reception.
Even on the morning we checked out and paid the bill....there was no please.thankyou or goodbye.no helping us with the luggage....nothing.I was totally disgusted and disapointed.
The first hotel I can honestly say that I would not want to recommend to anyone.
Such a shame as it has so much potential.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Senior Contributor
24 reviews 24 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 12, 2013

Lovely hotel but unfriendly female staff on reception who didnt make eye contact nor spoke a word of english - this hotel is french abrabic. Usual response was a downtuned mouth and a shrug of the shoulders, they did however pay special attention to asian and arab customers. Restaurant male staff very pleasant. Clean and tidy hotel with huge rooms and high ornate celings, highly decorated in moroccan tiles and painted cornices, marble and silk lavish furnishings, but could do with a freshen up, average space in rooms, balcony with chairs and table overlooking the pool. Only 2 english channels on tv. The food was excellent and of high standard (buffet), always a hot chicken, fish, pasta vegetable and potato dish with plenty of salads and traditional cake sweet desserts. Cans of drinks 20 dirams (1.50 ish). Remember there is a tourist tax here of £2.00 per night or(there abouts) per person. The pool was very large but to be honest they did not remove leaves or remove the suntan oil floating on the top. Plenty of sunbeds and brollys but all needed mattresses and were ripped and broken. music blares out at top volume from 0900 till lunchtime and again in the afternoon, it appears this adds to the ambience of the pool(no really!) - we asked for the volume to be turned down as there was only 4 of us around the pool. Towels were very small and not completely dry when handed out. The water was very cold, refreshing when it was so hot, the ladders only had one rung, its was very deep ranging from 1 metre to 2.90 metres . We never saw anyone clean it in the 7 days we stayed.Smoking is allowed in the hotel and around the pool but no alcohol served. The dogs nearby that roam around were barking all night, the taxis are parked close by, they did not cause any hassle or noise, the shopping centre 5 mins walk away had loads of small shops, a large supermarket which isn’t necessarily cheap - loads of restaurants pizzas, burgers etc and was buzzing all day and night.
The nice male receptionist who spoke some english booked a taxi guide who took us to a few places - old town, the medina, monuments and gardens and new town for £30 and was worth it. The Ryad courtesy bus picked up guests from all the Ryad hotel group and dropped off twice, it was always full and many ended up standing up - if there was an accident im not sure if your travel insurance would be valid. No trips or spa activities were offered.

Room Tip: Yes i would go to the hotel again but would recommend a customer service course to the female recept...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brooklyn, New York, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 10, 2013

spent 3 of the worst nights at this horrific hotel and I wish there was a better refund policy from the third party site where my friend booked the hotel from.

let me just start by saying the staff is HORRIBLE and very UNPROFESSIONAL. on countless occasions I had to argue my way to get what I want. The female recpetionist who I believe is from Spain (wish I remembered her name) takes the cake with the rudeness, I'm not sure if it's a cultural thing being that Marrakech is very city like and people move at a faster pace with a no nonsense attitude. In any case I never felt like the staff was respectful or accomodating.

The decor of the hotel was terrible and looked like it hadn't been updated in years, the pictures on the website does a great job at decieving people to make it appear to look decent.

Our room was pretty large I must say however it was really dusty with a carpet floor and thick dusty curtains that seemd like it had not been cleaned for months. The bathroom was ok no complaints there. When I asked reception if I can switch to a room with marble floor as oppose to carpet of course the answer was a rude NO.

The food (or lack of ) was DISGUSTING the breakfast options were scarce bread, cucumbers, tomatoes,and this watery honey that was gross. I filled myself with juice and cold croissants the dining area was not even appealing enough for me to even sit and eat the "meal" luckily there was an almaazar walking distance from the hotel where we were able to dine

as far as activities slim to none at the hotel. I wanted to use their gym facilities but it was hardly ever open at the times that they were supposed to be open. When we first arrived I mentioned to the receptionist how I really wanted to do the camel riding he than told me how the hotel offers a special for an afternoon with camel riding and transportation to and from the palmerie for about $500 DIRHAMS. I thought it was a bit pricey as I had done prior research and found that some camel rides were at 100 dirhams and transportation at 100 as well. Needless to say the female who was in charge of the phones in the reception area told us that she had a friend that would take us there for a good price etc etc. so I took her up on her offer and her taxi friend guy came and an entire debacle panned out in the lobby between the co-workers since it technically "was not her job" to do that. in any case it was very unprofessional and annoying.
when we got back from the palmerie the guy at the front desk kept telling me hard headed I was and how I should have went with the hotel...(very rude)

the hotel provided a bus that took you to the market square and to the new city. what the driver failed to do was call out the stops when we reached only to leave it up to the tourist imagination to find out where we were, At one point when we were trying to get to Gueliz he forgot to mention the stop and we wound up near the non commercial area of gueliz not so great when you don't know where your going.

If I were you I would definately think twice before booking this place there is actually a hotel literally right next door from this one that is beautiful! it's worth the extra bucks

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ryad Mogador Kasbah

Address: Zone Touristique Agdal, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#123 Spa Hotel in Marrakech
#144 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ryad Mogador Kasbah 4*
Number of rooms: 191
Official Description (provided by the hotel):
This 4-star hotel is located in Marrakech, 4 km from Marrakech Airport. It offers an outdoor swimming pool and a free shuttle bus to the city centre every 2 hours. Combining a Moroccan and contemporary style, the rooms are air-conditioned and include satellite TV. They also feature internet access. The Mogador Kasbah restaurant serves international cuisine and guests can enjoy a snack in the poolside bar and relax in the tea lounge. The Hotel Mogador Kasbah also offers room service and a selection of light meals, served until midnight. Free private parking is provided. ... more   less 
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Also Known As:
Ryad Mogador Kasbah Marrakech

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