After reading trip advisor reviews regarding this hotel we decided to stay here and for the second time after reading reviews and arriving we were very disappointed in what we found. What you read and see especially the photos displayed on trip advisor bare no resemblance to this hotel what so ever. It is rated as a four star but is only a three at best the pool area and sun beds when we arrived would not have been rated as a one star and things were to get much worse.
On entering the hotel reception area and the adjoining rooms they give the appearance of being a four star but this is just a facade. On entering our room it was obvious we had been mislead the bed was like a lump of concrete. The wooden furnishings were chip and well worn and dated the television was old and had very bad reception. There was mould on the bathroom walls and around the bath although there was a very good shower. The cupboard door which contained the fridge was hanging off the bathroom door was very difficult to shut due to the damp swelling the door. View from the balcony was overlooking the pool and then onto a building site.
Things were to get worse breakfast times were from 6.30am to 10.30am however during the first five days there was virtually no breakfast after 9.00am. Guests were coming down to stale bread, coffee and scraps; however this was to change just like the sun beds. After being here for five days my wife posted a review on trip advisor with regards a number of other faults. Second hand sun beds replaced the ripped and worn out beds some new sunshades also came.Gardeners moved in and cleaned up the garden area, however around the pool it was very dangerous broken tiles and wet feet were deadly one guest was very lucky he fell and he was very lucky to land on his bottom. Ladders into the poll had steps missing and all were very lose
Breakfast improved and to some extent became available till 10.30am however staff were very slow replacing all dishes when they were gone. They were also very mean in the amount they put out just small a mounts and this applied to all meal times. The choice of food was very limited nothing like displayed in the photographs definitely not a four star hotel more like a two. Staff always seemed to be hiding of texting although they were very helpful if you asked them for something. If they had it they would bring it however they had run out of many things.
Flies invested the dining area they were on all uncovered food even landing on your food as you were eating. There were no electronic fly killers installed which there should have been, birds were also very common along with cockroaches. All of these spread diseases so taking all things into consideration it was a very unhealthy environment.
But there was even a more serious threat to one’s health and that was around the pool side. The pool attendants had a dirty filthy habit when guest left the pool side they would collect the towels hang the over the railings in the sun to dry. Then they would refold them and place on the table for the next guest to come, thinking you where picking up a clean towel you would be lying a towel that who knows how many others had been lying on. Their body fluids sweat and who knows what else would still be retained in towel Aids, skin diseases and many other illnesses can be contracted in this way.
This hotel has no heart it is cold and uninviting no bar it is a cheap hotel but not in cost, Taxi drivers hate this hotel they get no return fares so charge the maximum fare. Stay in the old town some lovely places down there do you research. Check for distance from main square only just a street or two £32 per night with breakfast and no taxi fares.
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- Also Known As:
- Ryad Mogador Kasbah Marrakech