I have taken a long time to write this as I wanted to be clear about what to say...as i have never felt so negative about a review.
I have never stayed at a hotel where the customer service has been so poor,or been made to feel so uncomfortable.
Hotel staff completely rude when you do not take them up on their trips/excursions.Facilities not open as advertised....such as pool side grill and tea rooms.Evening meals served at 8pm instead of 7.30pm so that those observing Ramadan could eat first once their daily fast had ended.
Only 2 nights/days out of a 10 night stay where there was completely fresh food.....this was when the Polish coach tours arrived....who they kept saying spend lots more money.The rest of the stay the same food came out for beakfast every day.Bread/croisants were stale and you had to pick through to find ones that had not been chewed over by the birds that nested in the dining room.Even basics like orange juice and water were not put out every meal time.One evening we went to dinner to find a photocopied menu and no self service as they said it was a waste to make all that food when there were so few people in the hotel.There was nothing on the menu that we wished to eat,so after arguing they offered to make pasta....for which we were very gratefull.Huge ants on your dinner table in the evening and all over the floor,as well as cockroaches crawling up the walls while you are having breakfast.....didnt make you feel too good either.
The hotel was advertised as newly built,but was actually 5 years old and looked very tired and not maintained.The pool area was the worst.99%of sunbeds broken and dangerous.Tiles broken around the pool.Shower head tjat was there did not work properly and the other was broken off.Rails from childrens section to main pool only secured by one post,the other had no screws.2out of 3 sets of pool steps had broken foot plates.From our room the pool looked gorgeously refreshing.We swam in it for a few days untill one evening we watched how they cleaned it.They used pool water to swill around the pool and sweep all the rubbish into it...it made us feel sick.Then it was quite clear that the filter system was switched off untill after breakfast in the morning.Some days you could see a sludge on the bottom of the pool.
marrakech is beautiful and the shuttlebus in and out of the centre was a great idea and made sight seeing really easy.
Visitors that came to see us at the hotel were treated disgracefully....spoken to rudely.
The one taxi we asked the hotel to organise for us to get to the local water park oasisiria was a complete rip off.He drove us 25minutes in the wrong direction before turning round in the middle of a busy main road and taking us 5 minutes away from our actual hotel....quite obvious why.. on the way back we got our own taxi from the waterpark which only cost us 20dir....the hotel wanted to charge us 80dir.
After this they did not speek to us in the hotel again,dispite the fact that both my children and myself said hello every time we walked through reception.
Even on the morning we checked out and paid the bill....there was no please.thankyou or goodbye.no helping us with the luggage....nothing.I was totally disgusted and disapointed.
The first hotel I can honestly say that I would not want to recommend to anyone.
Such a shame as it has so much potential.
- Official Description (provided by the hotel):
- This 4-star hotel is located in Marrakech, 4 km from Marrakech Airport. It offers an outdoor swimming pool and a free shuttle bus to the city centre every 2 hours. Combining a Moroccan and contemporary style, the rooms are air-conditioned and include satellite TV. They also feature internet access. The Mogador Kasbah restaurant serves international cuisine and guests can enjoy a snack in the poolside bar and relax in the tea lounge. The Hotel Mogador Kasbah also offers room service and a selection of light meals, served until midnight. Free private parking is provided. ... more less
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- Also Known As:
- Ryad Mogador Kasbah Marrakech