spent 3 of the worst nights at this horrific hotel and I wish there was a better refund policy from the third party site where my friend booked the hotel from.
let me just start by saying the staff is HORRIBLE and very UNPROFESSIONAL. on countless occasions I had to argue my way to get what I want. The female recpetionist who I believe is from Spain (wish I remembered her name) takes the cake with the rudeness, I'm not sure if it's a cultural thing being that Marrakech is very city like and people move at a faster pace with a no nonsense attitude. In any case I never felt like the staff was respectful or accomodating.
The decor of the hotel was terrible and looked like it hadn't been updated in years, the pictures on the website does a great job at decieving people to make it appear to look decent.
Our room was pretty large I must say however it was really dusty with a carpet floor and thick dusty curtains that seemd like it had not been cleaned for months. The bathroom was ok no complaints there. When I asked reception if I can switch to a room with marble floor as oppose to carpet of course the answer was a rude NO.
The food (or lack of ) was DISGUSTING the breakfast options were scarce bread, cucumbers, tomatoes,and this watery honey that was gross. I filled myself with juice and cold croissants the dining area was not even appealing enough for me to even sit and eat the "meal" luckily there was an almaazar walking distance from the hotel where we were able to dine
as far as activities slim to none at the hotel. I wanted to use their gym facilities but it was hardly ever open at the times that they were supposed to be open. When we first arrived I mentioned to the receptionist how I really wanted to do the camel riding he than told me how the hotel offers a special for an afternoon with camel riding and transportation to and from the palmerie for about $500 DIRHAMS. I thought it was a bit pricey as I had done prior research and found that some camel rides were at 100 dirhams and transportation at 100 as well. Needless to say the female who was in charge of the phones in the reception area told us that she had a friend that would take us there for a good price etc etc. so I took her up on her offer and her taxi friend guy came and an entire debacle panned out in the lobby between the co-workers since it technically "was not her job" to do that. in any case it was very unprofessional and annoying.
when we got back from the palmerie the guy at the front desk kept telling me hard headed I was and how I should have went with the hotel...(very rude)
the hotel provided a bus that took you to the market square and to the new city. what the driver failed to do was call out the stops when we reached only to leave it up to the tourist imagination to find out where we were, At one point when we were trying to get to Gueliz he forgot to mention the stop and we wound up near the non commercial area of gueliz not so great when you don't know where your going.
If I were you I would definately think twice before booking this place there is actually a hotel literally right next door from this one that is beautiful! it's worth the extra bucks
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- Also Known As:
- Ryad Mogador Kasbah Marrakech