We arrived from Portugal on th 22th of April and at a first glance it looked for what we expected. The hotel has good open spaces and the lobby and reception area puts you in the Maroco atmosphere ,We stayed on the 1st floor overlooking the beautyfull main entrance and the water fountain ! The rooms are with large dimensions,mini fridge and free safe inside !Internet wi fi acess is good and also free !We also had a comunicatig room that they open when we requested. Housekeeping does a great job, with a very good cleaning and always with a smile on their faces. they also change towels everyday !Bathrooms have all you need in a 4 star hotel in europe and they change shower amenities everyday, even iff you don´t use them.
The front desk staff are very helpfull , the best of them for us was Mr.Mehdi who spoke a very good english and booked us a mornin tour to the city with a experienced driver and guide who at the end of the tour gave us a box full of traditional candy .Mr.Mehdi also arranjed for us the Fantasia dinner at Chez Ali , at a great spot with pick up and drop off included. They all were very helpfull to us all. The hotel is located in the new city area ,has great open spaces, large garden areas, a very traditional tea room, a cousy bar area ( no alchool drinks at the hotel ) the rooms also have a large balcony that you use to relax after a day at the city . Also inside the hotel they have a Spa that you can use , with free acess to the gym and with very good prices for sauna and massages comparing to Europe. The breakfast and meals area is very open space, with large windows , with the pool area and gardens all arround . You can even ear the birds in the morning while you have your buffet breakfast , that as everything you can want and also some very good traditional made on the spot "pancakes". we booked with half-board included and the buffet dinner was always diferent everyday with some very good traditional menus that go from meat , fish and vegetables.You only have to pay for drinks and a 1.5l bottle of water will cost you only 25 MAD (€2.5) at the dinner rrom.The pool is big,clean and you have enough sun chairs for everybody.The only negative thing I have to say for this hotel is regarding the pool service , that is slow the guy that hands the towels is not very friendly and one day he tried to auto tip himself , wanting us to sign a receipt for 260 MAD (€26) of towels that he said we didin´t returned and ice creams that we never order. That scam didin´t work with us but for you all travellers , keep this advice in mind. The pool towels are for free and you don´t have to pay for them. The hotel is also near a new shopping center , Alzamar that inside you can find a big supermarket and all the normal european shops. A free shuttle service is available , that stars at 10h in the morning and stops at 22h nightime .If you take a taxi from the city center , you will pay 2x the normal ride price if you go from the hotel to center.Normal in Marrakech , try always firts to arranje the final price. Overall we had a great time and we left with the feeling of leaving some friends back at the hotel . We had a great stay and a great experience.Thank you Ryad Mogador Kasbah .
Try to get the rooms facing one of the entrances of the hotel , because the rooms with the pool view...
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