I can undestand why the reviwer who stayed one night was not happy, it is a huge culture shock staying in the old city in Marrakech. We were very apprehensive when we first arrived, the maze of narrow streets, no sign posts, not knowing the place, not being sure of the locals. The first night we came home by time and did not go out, what a mistake!
The staff are great, Mohammed took us on a tour as soon as we arrived showing us how to get in and out of the Riad, how to get to the main central square, pointing out reasurtants. This did give us some reasurance but it is not until you start getting about on your own that you realise how wonderfull the place in.
Ishmael also speaks great English and did everything he could to help out backed up by two ladies making a team which do everything they can to make your holiday.
The next morning started with breakfast cooked to order served on the roof over looking Marrakech in the sunshine, a great start givning you confidence that everything will be allright.
A Riad is difficult to imagine if you have not seen one, you go down a series of alleys with high walls on both sides which get narrower the further you go, you then come to a door in the wall which gives very little clue as to what is behind it and you are wondering if you should go through. When you do through it is an incredible contrast and you could go for this alone.
Once you set off into the rabbit warren of alley ways your confidence grows firstly when you realise the locals are friendly and trustworty, at no time day or night did we feel even a little bit threatand. You have to watch for motobikes, trolleys, donkey carts as well as all the pedestrians all moving at once in the narrow alleys. They are all lit at night and we went out each night in the dark with no issues. You do get a bit of hassle from the stall holders and shop keepers but this is generally fairly light and not too persistant. This is more than balanced by generally tennagers offering advice and directions if you are looking lost.
Head for the big square where Mohammed has taken you to as so much seems to happen in and around this. It is a hive of activity day and night, watch out around 4pm when all the food stalls arrive and set up in a very organised manner ready to serve until midnight. There are several roof terraces which you can get to for the price of a drink and watch the unfolding events. Looking up is a good piece of advice for Marrakech, often you see an empy reasturant only to find a bustling roof terrace three floors up.
Reasutants are very plentiful but similar to UK prices, they vary from being good wholesome Morroccon food through to great dining experiences, we had some great meals. Alchohl is available in some reasurtants and bars but is at London prices.
Overall we really enjoyed our three nights in Marrakech.
Top Tip, if you want to travel about in Morrocco, we went to Essouria for two nights, there is a very good bus network run by SupraTours which has a bus depot just behind the Main Railway Station in Marrakech. 1st Class is similar to UK standards and Comfort Plus is better than anything I had travelled on before. It is an efficient service, reasonably priced, several departures a day which do seem to change often. Book the day before and all the taxi drivers know where supra tours are. I you want a day trip to Essouria, well worth it you can pay 40 euros for an organised trip on a mini bus, 20 Euros for Supra Tours Comfort Plus(one return trip per day), departing 9am retuning at 5pm(Jan 13) or 14 Euros for Supra Tours first Class(several trips per day)all return and stopping at the Oil Coperative on the way, but supra tours do not stop at the Goats in The Trees!!!

We are so glad that we chose to stay for our 4 day trip to Marrakech. Our flight was late so we only got into the city at about 10pm. Mohammed, the manager, let us settle in, then took us into the square himself so that we didn't get lost, and also showed us a great place to eat.
He couldn't have been more helpful, and the housekeeping ladies are excellent too!

Only a short distance from a lot of the main attractions in the city it is very easy to get to places (with a few directions from staff). But, it is far enough away to get a little peace at night.
It is very relaxing inside the riad and thew rooms are stunning. We stayed in the double room, which is at the top of the riad and beautifully decorated. We would get a different room next time, only because the bed was a little dodgy at times.

On the shared shuttle home (the riad does offer one but we had already booked ours) the other passengers were talking about their issues with their accomodation, but we really had nothing bad to say!

I will tell everybody I know to go to Marrakech, and I will tell them to stay here! You couldn't ask for better staff anywhere in the world!

I stayed in this riad for one night which was ok its on the back streets and very hard to find, you cannot go out at night as its not lit up and prob wouldn't find ur way home so I felt like a prisoner.upon arrival I was told I needed a guide which I refused but then got talked into getting one by the manager,I have travelled all over the world and never had one.The guide turned up who was very nice and well educated but our first port of call was his chosen spice shop were we got the hard sell over priced products that you could buy for pennies in the medina we got ripped off.Then we went to a building he said the arctitecure was good and we needed to go in, as soon as we went in I sensed another scam it was Ali babas carpet warehouse.Again I was subject to a hard sell on carpets for thousands of pounds the scams were getting silly,while I was getting ripped off by his mates the clock was ticking on his fee.we were told he wasn't expensive after the hard sells we decided it was a waste of time him being with us so we went back to the riad were we then became prisoners due to the location of the riad.I felt the hotel let the guests down by scanning them maybe if I stayed longer it would have been a lot worse,marakeche is amazing but don't trust anyone at all they all want to rip u off I read a quote THE WIDER THE SMILE THE SHARPER THE KNIFE this is what marakeche is all about..

We booked this through BA holidays with a flight. We didn't quite know what to expect but hoped it would be somewhere to stay in the heart of the city without being too western. It was fabulous. If you want somewhere like a Premiere Inn without soul or personality but which does an adequate job, don't stay here. If you want to feel part of what's going on in the old city centre, then do. It is a short walk to everything that matters and you can do no better than get advice from Mohammed who is an absolute star. We only had 3 days and didn't want to waste a meal on a bad restaurant. He made sure we didn't. At his suggestion we also went to a fab spa where we had 4 hours on a different planet - really awesome. Ishmael was exceptionally helpful and I agree with other comments about his breakfasts. A bottle of wine on the roof terrace as the sun goes down hearing prayers called is an experience worth the trip all on its own. Many thanks to everyone there. A massive thumbs up from my wife and I.