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“Great Value Deal.” 4 of 5 stars
Review of Kasbah Caracalla

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Kasbah Caracalla
4.0 of 5 Hotel   |   Km 27 Route de l'Ourika | Dara AL Jaouad - Douar Chaaba, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #187 of 470 Hotels in Marrakech
Certificate of Excellence 2014
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great Value Deal.”
4 of 5 stars Reviewed April 16, 2014

We stayed at the hotel in feburary. The first impression of the hotel was how far it is from central marrakech, this is a positive and negative thing. It had a truly amazing view of the Atlas mountains- but we felt incredibly dependent on the hotel to drive us to different locations.

One major negative- The driver! The driver while he was a friendly man, he made us feel very guilty for using another tour guide for the atlas mountains- this was very uncomfortable. He also had overcharged us for the ride to the hotel by 100 dirham. Watch out for this!!! He was very sneeky about it! Also on of the way back we left one of the our phones in the car and we found that the internet had been used and this cost us a fortunte! It was a horrible experience!


The main manager himself is not a nice man- he embarrased other guests because of a dispute over money- he was rude and we found his comments racist and inappropiate. Also he did not make clear that if you use the driver after a certain time it costs a fortune! he did not make this clear! and he will say he did!

Also it has been mentioned before- the showers are cold, the television is broken and the breakfast is just bread, the pool was freezing which was a huge disappointment.

Overall despite our bad experiences the young waiters are very nice and friendly and always willing to help. The room was large and pleasent. The food provided every night was very good. We had a groupon voucher which was a fantastic deal and we enjoyed the spa.
While we did enjoy our stay I believe the hotel needs major improvements- the managers attitude is terrible, and the place could do with re- decorating.

Room Tip: Higher floor towards the end of the row
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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193 reviews from our community

Traveler rating
    127
    42
    14
    5
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

We just go back from wonderful Kasbah Caracalla! We loved it as soon as we arrived - greeted by the most adorable staff. Our daughter LOVED the square crepes - delicious. The waiters and could not be more helpful and always with a smile. Great food, wine, rooms. Massage and Hamman - really nice. Gorgeous views of the Atlas ! Great shuttle service (free) to Marrakech. Our tour guide was so helpful as well. We will DEFINATELY go back. Thank you Wahid, Yassin, Mohammed, Rashid - EVERYONE for a perfect week in a perfect place! The Masiello's

Room Tip: Riad Africa - lovely
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed February 14, 2014

Beautifully located at the foot of the mountains and yet close enough to Marrakech to go there by (free) shuttle minibus. What more to wish for? Excellent views? Check. Memorable atmosphere? Check. Nice local food? Check. Swimming pool? Check. Helpful owners and friendly personnel? Check and check. Do yourself a big favour. Go there!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Colchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2014

Stayed here for the weekend for a friend's 40th birthday. What a location....to wake up with blue skies and views of the Atlas mountains was a great start to the weekend. Breakfast on the terrace overlooking the pool in February was a real treat. The rooms were spacious, the food typically Morrocan, staff very helpful and Mustapha our transfer driver was friendly and reliable....free transfers during the day and bookable taxi for evenings. Overall a fabulous weekend away!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casablanca, Casablanca, Morocco
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 5, 2014

My family and I stayed 2 nights at this Hotel. We had to take cold showers because the hot water ran out after 5 mins. Breakfast was nothing but bread and cold coffee. The beds were hard and squeaked every time we moved. The service was very poor. The cleaning crew didn't check our room, we had to reschedule our massages 2 times for some reason the the masseuse was 30 minutes late and the room used for the massages was freezing. All in all a terrible hotel.

  • Stayed January 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed November 22, 2013

Very helpful staff,can't do enough for you! Main language French and Arabic , but you can muddle through ! Overall service excellent! Just a note if you book excursions this hotel caters for them all.. When I stayed I was unaware ! You will prob get it cheaper !! Food is local dishes no other choice! I'm fickle with food but I got through each dish fine! Wine list and beers very limited and pricey! We would stay again!!!! ;-)

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scarborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 13, 2013

We stayed at Kasbah Caracalla in August 2013 and were very impressed with the place. We had a Groupon voucher so got a real deal including a 3 course meal every night and breakfast every morning, and a massage and body scrub.

Our room was lovely, the air conditioning was very welcome as temperatures reached 45 degrees! Our room was also only steps away from the pool, which was fabulous. The views of the
Atlas Mountains were magnificent and the Kasbah itself was quite stunning, especially in the evening, a beer before dinner was just perfect.

It was a quiet and peaceful place and you had no choice but to relax so a trip to the mountains was welcome as we did get itchy feet.

The only issue was payment at the end of our stay, no card machine, only cash accepted so make sure you have plenty.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kasbah Caracalla

Address: Km 27 Route de l'Ourika | Dara AL Jaouad - Douar Chaaba, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#82 Spa Hotel in Marrakech
#84 Luxury Hotel in Marrakech
#102 Family Hotel in Marrakech
#145 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kasbah Caracalla 4*
Number of rooms: 17
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Also Known As:
Kasbah Caracalla Marrakech
Kasbah Caracalla Hotel Marrakech

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