We stayed at the hotel in feburary. The first impression of the hotel was how far it is from central marrakech, this is a positive and negative thing. It had a truly amazing view of the Atlas mountains- but we felt incredibly dependent on the hotel to drive us to different locations.
One major negative- The driver! The driver while he was a friendly man, he made us feel very guilty for using another tour guide for the atlas mountains- this was very uncomfortable. He also had overcharged us for the ride to the hotel by 100 dirham. Watch out for this!!! He was very sneeky about it! Also on of the way back we left one of the our phones in the car and we found that the internet had been used and this cost us a fortunte! It was a horrible experience!
The main manager himself is not a nice man- he embarrased other guests because of a dispute over money- he was rude and we found his comments racist and inappropiate. Also he did not make clear that if you use the driver after a certain time it costs a fortune! he did not make this clear! and he will say he did!
Also it has been mentioned before- the showers are cold, the television is broken and the breakfast is just bread, the pool was freezing which was a huge disappointment.
Overall despite our bad experiences the young waiters are very nice and friendly and always willing to help. The room was large and pleasent. The food provided every night was very good. We had a groupon voucher which was a fantastic deal and we enjoyed the spa.
While we did enjoy our stay I believe the hotel needs major improvements- the managers attitude is terrible, and the place could do with re- decorating.
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- Also Known As:
- Kasbah Caracalla Marrakech
- Kasbah Caracalla Hotel Marrakech