I had and still have very mixed feelings about this hotel. When I read other reviews like "a jewel" or "a paradise" I get to think "people, have ever been in any other hotel"?
It is a great place for those, who want to spend a quiet time at the back of beyond. The hotel is far from everything, very quiet and, indeed, you can maximally relax without shouting people around. Problems start when you want to go to Marrakech. It is 29km far, and even though the hotel promisses free daily shuttles to the city it is fixed by hour (only in the morning and in the afternoon) and you can forget about it if they have no business in the city. So there come hidden costs, cause you have no other choice than ordering a taxi through the hotel, which costs about 20 euro. The hotel promisses these are special prices already negotiated for their clients, but if you go to Marrakech and huggle yourself with taxi drivers it appears that you can easily have a ride for 15 euros or maybe even less. Free shuttle, ahaaam...
Rooms are decorated in traditional style using traditional materials, which means that the bed squeeks unbelievably (although was very comfy), doors are not srtight, furniture doors hard to open, taps wobbling. What they called suite, for europen standars was just a little anteroom, bedroom and bathroom. No sofa, not even a luggage commode. We paid for suite, we got just a bedroom with bathroom. There was supposed to be a tv in the room - didn't find any. The rooms were nicely cleaned every day, though.
Wi-Fi is present, very slooooow and sometimes doesn't work. But with some patiency it was enough to check e-mail box.
Another thing is that we went there with groupon deal - 6 nights, HB food, welcome drink, hammam and massage included. There has never been any welcome drink nor a hammam. We only got 30 min massage (very nice, btw). So they tend to promiss things they don't do...
The food was great (though expensive if you had to pay for it separately - european prices). Fresh, home made, served elegantly, and very tasty! This together with room services made me give higher score. Comparing to other hotels I had been to, this one is of a poor quality. And these shuttles that are supposed to be given but often are not, gosh. You besically get stuck there, or you pay fortune for taxies. A budget holiday ended up being not so budget any more...
I recommend the hotel for everybody, who wants to hide in the middle of nowhere, in piece and quiet, not move anywhere, get good food and doesn't mind squeecky furniture. For all the rest, those who like some attractions once in a while or who would like to go out, do trips, see the city, it will be annoying that either you have to get up for an early breakfast to be on time for a morning shuttle or you have to organize your own (paid) transport.
I had been to worse hotels, but this one is still at the bottom of my list. Never again.
Kessala is not a suite, just a bedroom + bathroom. Zwina has a little living, is better and quieter...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firstly, we thank you for choosing our hosts’ house.
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We would like to let you know that we are attentive to all appreciations of our customers.
The objective that we settled is to improve our service in offering them a nice stay in a typical environment of this region in Morocco.
We noticed that your remarks mainly concern the transfer between our host house and the city of Marrakech which we confirm assuming free of charge by a daily shuttle in the morning with return at the end of the afternoon.
This shuttle allows our hosts who wish to take advantage of the animation and the beauty of the city.
As everybody can imagine it could not be possible to plan one shuttle for every customer.
But hosts who want to be free in their move can hire a car as we proposed you dear customer…
Concerning taxi, we think that 20 € for 29 Km is cheap because the taxi can take you where you wish. This point is clearly informed in our descriptive brochure and allows everyone to decide according to the kind of activity wished during his stay.
As for other expected service, the contents are established and clear with our partners tour operators.
The welcoming drink was offered to you as we offer it to all our customers.
Concerning the massage also offered we are happy to see that you have been pleased as you were concerning the quality, freshness of our Moroccan cooking.
About furniture, it is typically Moroccan. If you found it squeaky, it means that you confuse modern and traditional.
Maybe, you had to make a choosing for an hotel in Marrakech city because you are not looking for relaxing!
Sorry to deceive you.
As we indicated it to you in introduction our objective is to offer to our customers a different stay which allows them quite at the same time to discover the animation of the city of Marrakech, and to appreciate the serenity, the wonderful view over surrounding mountains in our hosts house.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.