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“Mixed feelings” 3 of 5 stars
Review of Kasbah Caracalla

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Kasbah Caracalla
4.0 of 5 Hotel   |   Km 27 Route de l'Ourika | Dara AL Jaouad - Douar Chaaba, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #157 of 460 Hotels in Marrakech
Leuven, Belgium
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Mixed feelings”
3 of 5 stars Reviewed October 3, 2012

I had and still have very mixed feelings about this hotel. When I read other reviews like "a jewel" or "a paradise" I get to think "people, have ever been in any other hotel"?

It is a great place for those, who want to spend a quiet time at the back of beyond. The hotel is far from everything, very quiet and, indeed, you can maximally relax without shouting people around. Problems start when you want to go to Marrakech. It is 29km far, and even though the hotel promisses free daily shuttles to the city it is fixed by hour (only in the morning and in the afternoon) and you can forget about it if they have no business in the city. So there come hidden costs, cause you have no other choice than ordering a taxi through the hotel, which costs about 20 euro. The hotel promisses these are special prices already negotiated for their clients, but if you go to Marrakech and huggle yourself with taxi drivers it appears that you can easily have a ride for 15 euros or maybe even less. Free shuttle, ahaaam...

Rooms are decorated in traditional style using traditional materials, which means that the bed squeeks unbelievably (although was very comfy), doors are not srtight, furniture doors hard to open, taps wobbling. What they called suite, for europen standars was just a little anteroom, bedroom and bathroom. No sofa, not even a luggage commode. We paid for suite, we got just a bedroom with bathroom. There was supposed to be a tv in the room - didn't find any. The rooms were nicely cleaned every day, though.

Wi-Fi is present, very slooooow and sometimes doesn't work. But with some patiency it was enough to check e-mail box.

Another thing is that we went there with groupon deal - 6 nights, HB food, welcome drink, hammam and massage included. There has never been any welcome drink nor a hammam. We only got 30 min massage (very nice, btw). So they tend to promiss things they don't do...

The food was great (though expensive if you had to pay for it separately - european prices). Fresh, home made, served elegantly, and very tasty! This together with room services made me give higher score. Comparing to other hotels I had been to, this one is of a poor quality. And these shuttles that are supposed to be given but often are not, gosh. You besically get stuck there, or you pay fortune for taxies. A budget holiday ended up being not so budget any more...

I recommend the hotel for everybody, who wants to hide in the middle of nowhere, in piece and quiet, not move anywhere, get good food and doesn't mind squeecky furniture. For all the rest, those who like some attractions once in a while or who would like to go out, do trips, see the city, it will be annoying that either you have to get up for an early breakfast to be on time for a morning shuttle or you have to organize your own (paid) transport.

I had been to worse hotels, but this one is still at the bottom of my list. Never again.

Room Tip: Kessala is not a suite, just a bedroom + bathroom. Zwina has a little living, is better and quieter...
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  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François et Bib... M, Propriétaire at Kasbah Caracalla, responded to this review, October 7, 2012
Firstly, we thank you for choosing our hosts’ house.

We would like to let you know that we are attentive to all appreciations of our customers.
The objective that we settled is to improve our service in offering them a nice stay in a typical environment of this region in Morocco.
We noticed that your remarks mainly concern the transfer between our host house and the city of Marrakech which we confirm assuming free of charge by a daily shuttle in the morning with return at the end of the afternoon.
This shuttle allows our hosts who wish to take advantage of the animation and the beauty of the city.
As everybody can imagine it could not be possible to plan one shuttle for every customer.
But hosts who want to be free in their move can hire a car as we proposed you dear customer…
Concerning taxi, we think that 20 € for 29 Km is cheap because the taxi can take you where you wish. This point is clearly informed in our descriptive brochure and allows everyone to decide according to the kind of activity wished during his stay.
As for other expected service, the contents are established and clear with our partners tour operators.
The welcoming drink was offered to you as we offer it to all our customers.
Concerning the massage also offered we are happy to see that you have been pleased as you were concerning the quality, freshness of our Moroccan cooking.

About furniture, it is typically Moroccan. If you found it squeaky, it means that you confuse modern and traditional.
Maybe, you had to make a choosing for an hotel in Marrakech city because you are not looking for relaxing!
Sorry to deceive you.
As we indicated it to you in introduction our objective is to offer to our customers a different stay which allows them quite at the same time to discover the animation of the city of Marrakech, and to appreciate the serenity, the wonderful view over surrounding mountains in our hosts house.
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187 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Falkirk, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 6, 2012

We went for a quiet 4 day break it was just what we needed the food was amazing all fresh home cooked now we love morocan food..
We have been in many hotels this was one of the best a family run small hotel very willing to help with anything .
Lovely peace and quiet with fab food what else could you ask for 5 stars.
We had a groupon it was great value so cheap just for the food alone it should have cost more.
The hotel is in the middle of fruit trees and fields of vegtables and crops we are glad it was off the beaten track .
The guy who drives shuttle car is great he stopped off at a shop for us to buy lights from a shop at the side of the road this shop gave us a demo on how the pottery is done .
we would love to be able to return to this hotel one day i hope it is the same cook.
Moira Mick Smith Scotland

Room Tip: we had a room on the ground floor we walked out our roon at night walked a few feet to the table fo...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerpen, Antwerpen, Belgium
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 19, 2012

What can I see other than: 'People, check this place out!!!'

We were a bit worried about it being half an hour from Marrakech, but we turned out relieved to have booked this hotel and not a riad in the city.
Kasbah Caracalla lies in the middle of nowhere, and is a very relaxing hotel. Great place to come back to after a busy and hot day in the city.

The staff all go out of their way to make you comfortable. Food was amazing and service in general was superb.

We were in room Melha and it was huge! They turned the sitting area in another double bed, and we still had loads of space left for all our bags, our pushchair and a daughter who loves to run around like crazy.

They are redecorating the hotel at the moment (the architect was there when we were) and it's going to be lovely I'm sure! They were painting at the time and it already was a big improvement.

We can't recommend this place enough! You're looking for a home away from home and away from the busy city, this is the place!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2012

This holiday was booked via a groupon voucher and we went without any expectations but just as a relaxing holiday. The staff were exceptionally polite and so helpful throughout the week. The staff were always willing to go out of there way to help us and make our stay more comforting.

The Hotel is Situated in a very nice peaceful part of Kasbah with shuttles travelling to Marrakesh for free during the day. The Food was really good and on some nights eating outside was wicked overlooking the beautiful views of the mountain. This holiday turn't out to be an amazing holiday and will definitely go back in the near future.

Lokz

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 15, 2012

We left with regret this pleasant hotel in a paradise location with beautiful sight on the Atlas!

The children had fun well in the swimming pool, we visited Marrakech with the shuttle which takes you in the morning and returns you in the evening.

The new owners are very friendly as well as all the staff.

We were lucky to attend in a folk evening on Saturdays!!!

The food is perfect as well as the cleanliness of the swimming pool and the rooms.

A real stay of relaxation for all.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rugby, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 12, 2012

My husband and I have just returned from a week's stay at Kasbah Caracalla. We had an amazing time. The hotel was absolutely beautiful, in stunning surroundings. Kasbah Caracalla has a wonderful, laid-back atmosphere that is very welcoming and friendly. The staff were all fantastic, they were very attentive and helpful, without being 'in-your-face'! Now that the old manager has gone (that there were some very negative reviews about previously), everyone is great. The pool is gorgeous and just what you need to cool off when it's 40 degrees or higher. The food was brilliant, although dinner was sometimes served at quite a leisurely pace! They sorted out trips and transfers for us. The room was lovely and cool, with a great traditional Moroccan/Berber style. We would definitely recommend this hotel to anyone.

Room Tip: If you can get a room on the ends of the U-shaped 'arms' then you get a better view, althoug...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 6, 2012

Stayed here for 3 days. Lovely views, remote and relaxing. marrakesh is accessible via the one trip into town at 09:30. Bus comes back at 17:30 which means it could be a long day. Waiting for your lunch and dinner could take a long time, over an hour to wait for a simple lunch and the same for dinner, 3 courses, good value! If you are vegetarian let them know as everyone received the same food.
The air conditioning went in the first room we were in, we were also kept awake due to crickets being inside the room and being very noisy in middle of the night. we were moved after making them aware of the A/C, the 2nd room 'romana' was much nicer and fresher than the 1st 'karcalla' - which had the hardest bed and dark decor. The 2nd room also had a TV and was generally nicer. put cushions by the door and kept windows closed to stop the bugs getting in. Also watch your final bill ours was over by £15 (an airport journey that we had already paid for, perhaps a simple mistake)
Overall very relaxing, nice hammam massage and scrub. The workers will go out there way to help. Would stay again.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kasbah Caracalla

Address: Km 27 Route de l'Ourika | Dara AL Jaouad - Douar Chaaba, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#58 Spa Hotel in Marrakech
#60 Luxury Hotel in Marrakech
#72 Family Hotel in Marrakech
#125 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kasbah Caracalla 4*
Number of rooms: 17
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Also Known As:
Kasbah Caracalla Marrakech
Kasbah Caracalla Hotel Marrakech

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