We stay in high-end, luxury properties (some large, some small) all over the world and have to say that our experience at Riad Idra topped them all. From the moment we entered, it felt like a dream. After walking through the dusty, hectic streets of the medina, you ring the bell of a beautiful door without any idea of what's inside. Then the door opens to an oasis of beauty, exceptional service and calm.
We were greeted by Karien (manager) who was always friendly and attentive, helping us every second with reservations, car bookings, anything we needed. She spent time with us explaining the city, pointing out sights on the map, she was our wise and sage guide! Not to mention the fact that she was on top of everything that happened at the hotel at all times--she cooled the rooms down so they would be the perfect temperature for when we arrived, had the chef prepare a custom menu as we liked it for our final night dinner on the amazing rooftop, and was one step ahead of us at every turn. The rest of the staff was beautiful as well--especially the amazingly kind Omar.
We even called the hotel looking for a lunch spot (from a restaurant we'd wanted to try but ended up being closed for lunch) and weren't sure exactly where the new recommendation was located. We made our way from the directions Karien gave us over the phone--and at a key intersection, we paused to check out the map and magically Omar appeared and escorted us the rest of the way to our waiting reservation. The service, our rooms, and the hotel, at all times, were absolutely perfect. THANK YOU to the staff and for one of the most memorable stays we've had anywhere in the world.
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