We've just spent 4 nights at this riad, we booked it via an internet site and paid in euros' upon arrival. Our rom was ready when we arrived (despite an early flight) and was lovely, traditionally Moroccan with an amazing bathroom. Staff were very friendly and helpful, although their English was limited we managed to get by speaking basic French.
Breakfast was included and served whatever time we got up and wherever we wanted it. There is a lovely roof terrace and we used the loungers to sunbathe etc.
The riad itself is about a10 minute walk from the main square and on a direct route so it was very easy to find our way back at night. (Some of my friends have stayed in riad's that were impossible to find and at night were in alley's that were dark.)
Our only complaint would be that travelling to Marrakech at this time of year, the nights can be very cold and our room had no heating, only air conditioning. Staff gave us extra throws etc. but heating would be good for winter visitors!! We would definately return.
Like previous reviewers have put, don't expect a big chain hotel style service and experience, this is an authetic riad and for us was perfect for our stay

My husband & I pre-booked this riad from the UK via the internet. Upon booking we were requested to pay a deposit by bank transfer, slightly annoying & cost us £10, however we thought we really wanted to stay in this riad that sounded amazing - Oh how wrong we were!
Upon receiving payment the riad contacted me to advise we would stay at another riad, which we accepted, however, upon arriving they said we were staying at this one. We then had to move on our final night to stay in another riad, not sure why as they couldn't tell us - honesty, they had no idea what was going on.
Upon arriving in Marrakesh after an overnight train we sat down and were asked for the rest of our money, there was absolutely no welcoming feeling at this riad nor do they state anywhere that full payment was due the moment you arrived. We were eventually shown our room after waiting 30 mins in the cold, to find it unclean with dirty floors, we then showered & were standing in 4 inches of water & with the shower spraying water everywhere. After just 2 hours we were asked for money again, we informed the riad manager we could pay 2 nights in Euro & the rest in Dirham, this was a major issue and after 3 phone calls to the owner it was agreed we could pay this. We were charged a crazy exchange rate to pay in Dirham, however, that was their preferred currency, the manager was in our faces asking for money the moment he saw us. It appeared he could only speak English when asking for money & telling us what to do, however, if you asked or queried anything he did not understand a word.
They also said they had internet available, however, upon arriving we needed to wait 4 hours before they gave us a wireless device and then charged us for it!
There was a pool, however, I think you would risk your health if had got into it. It had a rather bizarre smell, was dirty and had dead insects lying on the top of the water - just disgusting!
They state that this riad is 5 mins away from Jamma el fna, this is totally incorrect, it took us 15 mins each day to walk to & from the riad into the centre.
All round our experience at this place was terrible, the manager was rude & incompetent and to be honest I think he tried to rip us off a couple of times when dealing with money. We spoke to other guests and they felt the same.

This place is the best on earth!

lovely, clean, nice local design, local staff!!!!!!! (sick of European management)... not far away from central square in a local area where u can socialize with kids, workers, anyone... fantastic integration in the community... you become a local! food at the riad is simply the best! they had just installed the AC when we went there + private hot tub with massage>>> so relaxing. i wish I could live there.

whatever you say this is located in the medina, in a local area, it s clean, food is the best and anything you need just ask for it! best place to stay and CHEAP. if not happy stay outside with retired people...here you get the truth with of the Magreb service.

thanks to the staff mustafa and ghita.

Raph

unfortunatly i booked this riad for our one week stay in marakech because i seems to be nice from the internet pictures.
as soon as we arrived, we dicided to leave immediatly and looked for some other place to stay.
This is my personal opinion:
the area isn't nice. we didn't feel comfortabl. dirty plants in the patio and a musty smalling bathrom.
we lost our deposit but finaly we found a lovly, charming, frendly place in marakech.

Also they asked for ..... "+ 4 euros tourist tax for 2 people" .... we didn't have to pay anywhere else. And .... " 7 mn walking from Jamma el Fna square" ... we need 20 minutes to gt there.

good luck!