My husband & I pre-booked this riad from the UK via the internet. Upon booking we were requested to pay a deposit by bank transfer, slightly annoying & cost us £10, however we thought we really wanted to stay in this riad that sounded amazing - Oh how wrong we were!
Upon receiving payment the riad contacted me to advise we would stay at another riad, which we accepted, however, upon arriving they said we were staying at this one. We then had to move on our final night to stay in another riad, not sure why as they couldn't tell us - honesty, they had no idea what was going on.
Upon arriving in Marrakesh after an overnight train we sat down and were asked for the rest of our money, there was absolutely no welcoming feeling at this riad nor do they state anywhere that full payment was due the moment you arrived. We were eventually shown our room after waiting 30 mins in the cold, to find it unclean with dirty floors, we then showered & were standing in 4 inches of water & with the shower spraying water everywhere. After just 2 hours we were asked for money again, we informed the riad manager we could pay 2 nights in Euro & the rest in Dirham, this was a major issue and after 3 phone calls to the owner it was agreed we could pay this. We were charged a crazy exchange rate to pay in Dirham, however, that was their preferred currency, the manager was in our faces asking for money the moment he saw us. It appeared he could only speak English when asking for money & telling us what to do, however, if you asked or queried anything he did not understand a word.
They also said they had internet available, however, upon arriving we needed to wait 4 hours before they gave us a wireless device and then charged us for it!
There was a pool, however, I think you would risk your health if had got into it. It had a rather bizarre smell, was dirty and had dead insects lying on the top of the water - just disgusting!
They state that this riad is 5 mins away from Jamma el fna, this is totally incorrect, it took us 15 mins each day to walk to & from the riad into the centre.
All round our experience at this place was terrible, the manager was rude & incompetent and to be honest I think he tried to rip us off a couple of times when dealing with money. We spoke to other guests and they felt the same.
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- Also Known As:
- Riad Al Tainam Hotel Marrakech