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“Convenient location, helpful staff, good price.” 3 of 5 stars
Review of Riad Al Tainam

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Riad Al Tainam
Derb saada | Arset Houta, Marrakech, Morocco   |  
Hotel amenities
Ranked #757 of 1,113 Marrakech B&B and Inns
2 reviews
“Convenient location, helpful staff, good price.”
3 of 5 stars Reviewed January 3, 2015

We stayed for 2 nights. The staff were friendly and helpful enough. I can't help noticing that most of the people who think the staff are rude seem to also expect them to speak English so would have had trouble communicating. You're in another country. If they came to your country and expected to be able to only get by in French or Moroccan Arabic you'd want them to go home. I've never learnt French, only picked up a few phrases here and there. I downloaded some phrase lists in French & Moroccan to my phone, so I was able to make an effort to do whatever I could in French. They seemed to be grateful for that and tried to speak in English for me as much as they could.

Even though we saw local young guys wearing shorts & T-Shirts & sandals or crocs, we dressed mindfully, wearing light long-sleeved clothes (it doesn't hurt to make an effort to be noticed for the right reasons & I felt it made a difference). We were respectful and considerate of their culture and the people we were served by showed appreciation and were respectful and friendly back to us.

The things I liked:
The traditional breakfast (croissants, Moroccan fried bread similar to Malaysian roti, coffee, orange juice, mint tea - see photo)
The little pool in the middle of the building - a strong smell of chlorine & a few drowned wasps, but it was good to cool your feet in or have a little dip which we did (very hot there in August!)
The room was cleaned daily and well looked after.
The bed was comfortable & clean.
The cupboards in the room were a good size and convenient for putting our stuff out of site.
The tents on the terrace on the roof were a nice place to chill out.
The security guards sternly sending away a guy who tried and follow me home from the street hassling for money.
It is an easy walk from here to Jamaa el Fna (the big square) with plenty to see along the way (via Sidi Boulabada & Dabachi)
The locally (hand) made brass taps in the bathroom sink look really cool (see photos) and I like the burnished concrete basin & tub/shower tray in the bathroom.

The things that weren't so great.

The plug holes & drains in the showers are tiny, locally made of brass & don't seem to be cleanable, so they don't drain the shower fast enough. (mine at home is wide, and made of plastic, I can pull it out and clean the drain to unblock it when it needs it... theirs stay blocked)

The shower trays are hand made from concrete (stained red & burnished - see photos) & look like a round bath, with walls about 15-25cms wide. Just as well, because once you start having a shower, the disgusting water backs up from the plug hole & the tray/bath thing starts filling up, so you need to stand balanced on the top of the wall to keep your feet out of the stinky sewerage water & keep your showers short enough that it doesn't fill up and flood. Once you've mastered that you can have a shower with not too much problem, but it's really what you want and it's not great that they don't do anything about it.
I had read about this on TripAdvisor before I went, not expecting we'd get the same - but I was forewarned, so wasn't too bothered.

Also on showers - the cheap plastic & metal domestic shower hose had been given too much punishment and had basically burst inside near the head and was spraying water out sideways (i.e. over the floor) when you used it. I told the staff and they weren't bothered to do anything, so I later pulled the head off the shower and fixed it up as best I could (which involved removing some of the torn plastic lining) - this stopped the worst of the spraying sideways, but meant you had to be careful the head didn't blow off the hose from the pressure. Again - not ideal.

I was grateful that there was Air-conditioning in the room, because I'd never experienced 43-45 degrees before... BUT the aircon unit was VERY noisy. I found the best way was to turn it on for long enough to cool the place down, then turn it off and go to sleep. After a while it would get too hot, so you'd turn it on again, but it was so loud you couldn't sleep. Let the room cool, turn it off and go back to sleep till it gets hot again. It had an infra-red remote, so you could do it without getting up.
The next place we stayed in (a big hotel) had great aircon which was almost silent when on the low setting and could be left like that all night leaving the perfect temperature. That's how it SHOULD be.

While we were there the whole place seemed to be run by 3 people. 2 security guards, one who did the day shift and one who did the night shift (there's someone in the office by the front door 24x7) and the woman who cooked the breakfasts & cleaned the rooms. I don't think she could speak any English, but she was friendly & helpful. The security guys could speak some English, and were helpful and polite too, not overly chatty though.

Don't get the security guys to order you a taxi - the taxi they get will cost a fair chunk more than you'd pay elsewhere. Bargain your fair with a driver yourself (or better still more than 1 driver) and you'll get a much better deal. Don't be in a hurry, or desperate or your bargaining position is weakened.

I'd stay there again if by myself, but my partner's had enough of Morocco after our trip (the difference in culture & lifestyle & climate isn't really her thing) I'd rate it as average to good, not "Very Good"

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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71 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
4 of 5 stars Reviewed December 12, 2014

I stayed here for 5 days. Lady of 65. Excellent staff, comfortable beds. Ten minute walk to the main square. Residential area down quiet alleys a bit off putting but the unprepossessing front door opens into a charming reception and eating area. I felt very secure and comfortable here. Water always nice and hot. Roof terrace excellent. I think bad reviews are unfair. You don't expect luxury at this price and you certainly get excellent value here. I will return happily.Nothing was too much trouble for Adel the manager, Naima the cook/cleaner, or even Mustafa on night security, even when I raided the kitchen so I could make my tea the English way!!

  • Stayed December 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 10, 2014

We booked via the hostelbookers website and paid the deposit to the website before having a confirmation email regarding our booking sent through. Everything was in order and the room successfully booked.

However, when we arrived to the Riad late at night (which was difficult to find as the map on their website was incorrect) the owner told us we had no booking and when we proved that we did he said it wasn't his problem and waved us off. He refused to do anything to help us, including taking us to a different Riad. We were stuck in marrakech with nowhere to stay very late at night. He stated that the Riad was full so clearly there was an overbooking (which seems to be common).

So, very rude owner, difficult to find & overbooked so you're never actually guaranteed a room.

Don't even bother with this place.

Stayed November 2014, traveled as a couple
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Århus, Danmark
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 5, 2014

We were greeted by a cleaning lady who only spoke french. We went out for some lunch after we'd checked in, but when we came back the manager wanted us to move to another Riad because he had double booked the room. We were vey tired after a long flight and we'd already unpacked so we didn't feel like moving at all. The manager explained to us that the rooms in the other Riad was much better, but when we came to the place there was no internet. As we were going to Agadir the next day we needed internet access to book hotel and bus tickets. The manager refused to give us any refund at all. And after a long and tiring discussion we were allowed to stay in the Riad al Tainam as we'd paid for. After this the staff was very rude and the next morning we were almost kicked out. Horrible experience.

  • Stayed September 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with BudgetPlaces

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 23, 2014

We were in the riad Al Tainam in March of the last year and we didn't regret at all. It is located in the authentic area of Marrakech, Medina, and was very close to the square Jamaa El Fna.

The rooms were original and everything was very clean, Also, thanks to the owner, we had the opportunity to book a excursion to Ouarzazate.

Very nice hote in general

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed February 19, 2014

This Riad is lovely and clean ten minutes from the square and the staff were so friendly. We found it to be great value for money and would highly recommend it as a great location away from the chaos in the town square. The hotel arranged a trip for us at a cost of £65 euros each to the desert on a camel ride and it was good value however we discovered that people found the trip cheaper elsewhere but we found it worthwhile save the hassle and we were picked up at the hotel so was well worth the money. As the Riad is situated in the back streets, and when you first arrive can be very confusing I would recommend you book the hotel shuttle service as we had to haggle seriously at the airport for the taxi drivers to give us a reasonable price. We paid £150 Dirhans for two people but only because I asked a local to help us as we were getting nowhere. Oh and if you go to the Tannery don't tip them too much I tipped 40 dirhans one girl I met was forced to part with 200!!!! Oh and when your used to the town its easy to get back to the airport, No 19 just outside the big square past the horse and carriages, they come every 30 minutes day and night very reliable and only costs 30 dirhans per person. Hope this helps!

Room Tip: We were in the front room and it was noisy because of the children playing and the Muezzin (call fro...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 12, 2014

we stayed at this riad after moving from its sister riad which was very poor. riad al tainam was fine but shame about the breakfast. we had the same breakfast every day which is a shame as in Marrakech you get lovely fresh orange juice and pastries and bread any time of the day but at this riad the flacky pancake was chewy and like leather, you can get these in the madina for 5dh twice the size that you get at the riad and freshly made. the manager was always trying to get us t book trips with him. the table was set for breakfast by 8am and a flask of coffee would be put there but as we went in Januaray it was very cold in the morning we had to come down in our jumper and the coffee has already gone luke warm by 8.30am.

the maid and mohammed (who did the night duty) were lovely and always smiling.


Room Tip: check that your A/C is working and check the bathrooms for leaks
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Al Tainam

Address: Derb saada | Arset Houta, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
Ranked #757 of 1,113 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 5
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Also Known As:
Riad Al Tainam Hotel Marrakech

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