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“riad ok shame about the breakfast” 3 of 5 stars
Review of Riad Al Tainam

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Riad Al Tainam
3.0 of 5 Guest house   |   Derb saada | Arset Houta, Marrakech, Morocco   |  
Hotel amenities
Ranked #707 of 1,135 Marrakech B&B and Inns
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“riad ok shame about the breakfast”
3 of 5 stars Reviewed January 12, 2014

we stayed at this riad after moving from its sister riad which was very poor. riad al tainam was fine but shame about the breakfast. we had the same breakfast every day which is a shame as in Marrakech you get lovely fresh orange juice and pastries and bread any time of the day but at this riad the flacky pancake was chewy and like leather, you can get these in the madina for 5dh twice the size that you get at the riad and freshly made. the manager was always trying to get us t book trips with him. the table was set for breakfast by 8am and a flask of coffee would be put there but as we went in Januaray it was very cold in the morning we had to come down in our jumper and the coffee has already gone luke warm by 8.30am.

the maid and mohammed (who did the night duty) were lovely and always smiling.

abdul

Room Tip: check that your A/C is working and check the bathrooms for leaks
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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79 reviews from our community

Traveler rating
    22
    24
    14
    7
    12
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49
3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Essex
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 29, 2013

Do not believe the nay sayers, this is great value. Clean and comfortable rooms, very friendly and helpful staff, good location in the real Marrakech, 10 minutes walk from the main square.
Like most riads it is hard to find the first time so we would advise booking the airpport transfer with the riad. We also booked our camel riding in the desert with them and it was great fun, good value and well organised. We would stay there again. You can spend more money and get more luxury but to be honest we were so tired when we came back to the riad we barely noticed it and fell asleep as soon as our heads hit the pillows

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 18, 2013

Me and my bf stayed in this hotel for 3 night. We paid 80 Euros. Hotel organized an amazing mountain/ waterfall trip for us, and provide us with useful information. As we have all days planed before we decide to stay in cheap hotel to spend money on nice restaurants and days in spa instead. It was a great experience. Hotel is very close to Market and main sq. Definitely a place to stay in Marrakech.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
66 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed June 26, 2013

In March, I booked this riad but canceled almost immediately because of their lewd and rude response to some questions I had. Now, three months later, they charged my card for the full amount, ie 100%. I contacted booking.com and was told that I misunderstood the clause "up to 7 days." I thought it meant then on the seventh day before arrival.
But it comes all the time, even if you book and then cancel the riad one year before arrival, they will charge your card with 100% anyway.

I cancelled this riad 16 days before arrival but became be charged.

It has never happened to me before that a hotel would charge the full amount. 10-15%, it can be understood, but not 100% - I regard it as a theft really, rude and not polite or how I can say.

Therefore I write this review and warn all who intend to book this riad. Be sure however that you right understand their clause on booking so that you do not run into the same thing as me.
And even considering their unpleasant nonchalant way to answer both for booked and even now at my reaction to the charge, I can not imagine that it can be enjoyable stay there.

Stayed April 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 29, 2013

The location of this riad was exceptionally poor, in the roughest part of the souks, 15 minutes to the Djemaa al Fna. The greeting staff were very friendly, as was the cleaning lady, however the man I presume owns the riad was on the hard-sell about booking their excursions. Overall, the riad was very shabby, our toilet leaked and the bathrooms require repair. The bed linen was clean, but the pillows underneath were not. The breakfast was the same everyday, simple crepes and bread with coffee and orange juice; the dinner at the riad is UK prices for Marrakech food. I have stayed in Marrakech previously at riad Assala, which was the same price as Riad al Tainam, but was much more luxurious than this, in a much nicer part of town - we booked the other riad but this was given as our alternative when the previous closed down. I would not recommend unless you are an experienced traveler who doesn't mind their location much.

Room Tip: Choose a room which does not face out into the street - a lot of street noise.
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Limerick, Ireland
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed April 11, 2013

We booked this Riad online, received confirmation and also received two emails from the Riad itself thanking us for our booking and answering our questions. When we arrived they said they had no record of our reservation, despite us showing the confirmation and the two emails that they had sent us about parking and meals. Since there was no other rooms for us we were without a place to stay and turned away.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed April 2, 2013

Firstly, the hotel is at least 15min walk from the central square (Jeema al Fena) in Marrakesh, and in a outlying part of the medina, so factor this if travelling with a family or someone with disability. The location isn't clear on maps, so be prepared to pay for a local to assist you upon arrival.

Generally the staff were great, but I was upset by the day manager twice: I wanted to shorten my trip by 1 night, which he refused and thereby TOLD ME how to spend my holiday. Then, like a car salesperson, he wanted to sell me a day trip to the very same place I wanted to go to with the day!

The cleaning staff are great, but there was black mould in my bathroom. And the shower flooded the floor every time.

There is no buffet breakfast. You get a glass of juice, a cup of coffee, a roll and a moroccan pancake (msiman) with some butter and jam each. That's it!

Room Tip: Book one night. See if you like it, and extend your stay as needed.
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Al Tainam

Address: Derb saada | Arset Houta, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
Ranked #707 of 1,135 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riad Al Tainam 3*
Number of rooms: 5
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Also Known As:
Riad Al Tainam Hotel Marrakech

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