I feel very disapointed having to write such a bad review as firstly I've never given a bad review and also as all the other reviews on here are so good but I was left seriously disapointed with this place.
We arrived late on a Sunday night and I had arranged over several emails with the manger we would be collected by the riad. We got through customs and made our way through to be collected. No-one was there and as time went on we were getting worried. It was getting late and everyone had pretty much left. I was also concered as the manger had told me not to bother with getting our money changed as they would take us somewhere on the way to the riad. I eventually phoned them to see where they where. At first they thought I was trying to book a room but after several times of telling them my name and they were supposed to be collecting us I was shocked to be told in a really rude tone that they'd forgotten and we'd have to get a taxi. I did try to say we didn't have any money but I just kept being told in a really rude voice that we would just have to get a taxi. Not even a apology and spoken to like I was a child. I was livid. Next as the desks were shut for exchanging money we had to find somewhere to change our money. Luckily we found a desk and got it changed. There were only a few taxis left as it was late and they could easily see we were stuck. We could only get one of them to take us and it cost 300 dirhams!! What choice did we have?! So now because of the riad we had lost money.
We finally got to the riad and the manager met us. We finally got a apology and shown the riad. We got a quick hello, shown where are room was, given a map then told it was too late to have any food there. She then informed us she was off and left for the night. We didn't want to go out that late so we had to ask another guest if they had any water we could possibly have and went to bed hungry. The room wasn't nice, it was clean but very small with two twin beds. We were right on the courtyard and it felt like the people in the courtyard were in our room! Add to this the kitchen was right next door we slept very badly. I even felt strange getting changed in the room due to it feeling quite exsposed. We couldn't even have the one window we had open as one day I opened it to see a guy sat at the table right outside looking at me! We also didn't even have toilet roll on the first night luckily I bought wet wipes! Our room didn't get cleaned one day for some reason we don't know and we once again had no toilet roll.
We went on a desert trip the next two days and when we came back we asked around 5pm if we could have dinner that night in the riad to which we were first told no but then the manager changed her mind and we could. It felt like everything was a real hassel not what we wanted at all!
One thing also the riad is lovely and beautiful but the area is very very run down. It probably is the real Marrakech but make sure your ok with that as its hard going. You will be stared at a lot, its smelly and dirty plus homeless people are on the street just by the riad. We met lots of people staying in other parts of the Medina and there are much nicer parts to stay in. It may not bother you but we found it very hard going which on your holiday isn't great.
We just found this place had a strange vibe and theres much better out there in better areas worth considering. Maybe we caught them on a bad day Im not sure as we loved our other time in Morocco and meeting people. Huge shame.