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“Poor service” 3 of 5 stars
Review of Eldorador Club Palmeraie

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Eldorador Club Palmeraie
Commune Rurale Al Ouidane, Prefecture Syba | BP 3759 Amerchich, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #242 of 467 Hotels in Marrakech
Plymouth, United Kingdom
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Poor service”
3 of 5 stars Reviewed May 28, 2014

We had a lot of problems with this hotel. We changed rooms 3 times due to no air conditioning, then not enough beds and finally were given an ok room. But they messed up our booking and we spent hours trying to sort it out with no help from reception and were met with rudeness from staff, despite it being their error!! The complex itself has a lot to offer, gardens are well kept and pools are nice with a variety of activities. But the food was poor and the 'restaurant' had a canteen feel. Wouldn't recommend it or return. Best part was a trip to Atlas Mountains

  • Stayed April 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,534 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
London, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 19, 2014

I spent 5 days here with my best friend and we returned only last Monday and I have to confess, after reading up some of the previous reviews left for this hotel I was anxious about meeting "rude and unfriendly" staff and being let down with what others described as "very basic" rooms.

However, during our stay we were more than impressed with the helpfulness of the staff despite them not speaking much English and our room was more than 'basic' in comparison with other hotels we have stayed at around the world. The shower was wonderful and although our balcony was small, it was room enough for us to sit and enjoy the morning sun while we planned our days. The staff were always smiling despite the incredibly hot temperatures and helped us when we struggled with currency issues.

The food hall served up a huge variety of food and as a vegetarian I had expected to be disappointed at what was on offer but there was always vegetarian options available - and I totally recommend the vegetable soup - I had 4 bowls on one particular hungover day!

The grounds are immaculate and beautiful and there are 2 pools, one which is extremely large and provides entertainment and the other known as the Zen pool which was ideal for more peaceful days of sun worshiping and taking a dip.

If you stay at this hotel I just have to recommend that you treat yourself to a Hammam and a full body 50 minute massage... I swear we floated up the stairs after our session and the women were very polite and gave possibly the best massage experience of my life! I'd return just for that experience !

We took the shuttle into Marrakech City and thankfully we had a guide (can be arranged by the hotel reception staff) which again I recommend if you are new to Marrakech as it can be rather intimidating walking around town with everyone trying to get you to purchase something from their stalls.
And you must go and have a freshly made milkshake in the cafe that looks over the city. Breathtaking.....

Yes, this hotel is off the beaten track but with everything you need under one roof and access to a shuttle and guide should you wish to go into the city, why would that matter?

The only 'negatives' I would say is that we were not aware we would be charged room tax upon checking out on our last day and although it isn't too much, we were aware many people may have run out of money by their last day so make sure you check this out when making bookings.

We also didn't have a remote control for the A/C on our arrival but this was quickly sorted out.

Despite that, we are already talking about planning our next trip back and will no doubt book this hotel again.

Room Tip: Try and book a room away from the larger pool area as I can imagine it being very noisy should you w...
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
115 reviews 115 reviews
21 hotel reviews
Reviews in 80 cities Reviews in 80 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed May 10, 2014

My partner and I , plus 2 friends came here for a short break to get away from the cold weather , unfortunately it was as cold and wet here! We had booked 2 garden view rooms on an upper floor. Though we arrived after dark it was immediately obvious that our "garden rooms" looked into a building. Daylight revealed a partially built building , a small patch of rough grass and a wall ! After breakfast we went to reception, and explained that the rooms were unacceptable and why ( these rooms were at the rear of block 2) .An hour later , we were given key cards to rooms in block 1. These rooms were at the rear of the block and had a "wonderful" view over a large flat roof and a delivery area !! By now we were getting very annoyed and the male receptionist suddenly could speak very little English, but I managed to get through to him in my extremely limited French, that there was no way these could be called garden view, and asked to see the manager. Eventually we were given rooms along the corridor and on the opposite side. The manager tried to tell us that these were pool view rooms and we would have to pay extra. The only way the pool was visible was by stretching over the balcony and craning your neck! Needless to say we did not pay extra . We even had to transport our own luggage from one block to the other. The whole episode wasted several hours and was especially annoying as our trip was short, and the hotel was not full and there are about 40 acres of garden! The rooms are rather dated and have very small balconies. The bathrooms seem to have been updated, but for a 4* hotel, they were lacking in the sort of toiletries we are used to in similar hotels abroad. We were not the only guests with room problems, and it became obvious that the guests with the most were not French.
The food was OK but not what we expect from a 4* hotel, having stayed in many around the world. The variety was limited but adequate for a short stay, but the beer and wine was reasonable. There are 2 bars -the outdoor one the pool is excellent and has lovely views over the gardens, but the weather was too chilly to use it in the evenings. The terrace of the main bar was very pleasant to sit in, surrounded by gorgeous plants. In the evenings just prior to dinner there was entertainment in the bar itself and sometimes this was so loud for a relatively small space that conversation was almost impossible.
The gardens are beautiful and it was lovely to wander round them. As the weather was cool and windy (plus one very wet day) we didn't get much chance to use the beautiful pools. We did manage one afternoon of sunbathing (plus a session of aquagym) at the Zen pool.
Having got drenched by the rain while visiting the Medina, we cut our visit there short and had a trip to the Spa. We had excellent and very reasonable full back massages.
we are glad we were only there for a short stay. We would like to go back and explore Marrakech in warmer and drier weather but the only thing that would induce us to stay here again would be the gardens and pools

Room Tip: Make sure you check out your room, if you have booked a garden room, before getting your luggage tak...
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 8, 2014

Having decided to go all inclusive for our few days in Marrakech I booked the Eldorador Club Palmeraie as it came out tops for hotels on offer in our budget.

Firstly, they really should include airport transfers. We were told we would have to get a taxi and it would be 200 dirhams to the hotel. All the taxi's refused and we were there a good 20 mins with drivers shouting at us saying they wouldn't take us. In the end we paid 250. On the way back we were charged 150! If you do go don't get the taxi's down at the bottom, go over the road and up the steps. Those taxi's seem more reasonable. A very stressful start to the holiday though so easily remedied with airport transfers.

I read that some people had issues with their rooms so on booking I requested a twin room somewhere away from the restaurant/nightclub as my mother likes peace and quiet. I also emailed them directly with the same request. They never replied so I asked my French speaking husband to call them the day before we flew out to confirm, which they did. However upon arrival we were given a double room by the restaurant and pool. NOT the best start... We had to sleep there the first night and change the next morning so we couldn't unpack and start properly relaxing. When we changed we were moved 3 doors down, so they still hadn't taken my 'quiet' request into consideration. We were only there 2 more nights so I didn't have the energy to moan again. Very disappointing though.

The rooms are clean but very tired. Our light switch was hanging out of the wall. No dressing table mirror either, only one in the bathroom or a full length by the wardrobe. Bathrooms are fine but the comp shower gel/shampoo isn't great so defo take your own. Balcony furniture is very old and mix-matched. I would have expected much better for a 4 star hotel.

The dinning is at best 3 star quality. Unless you get there at the beginning of the service you will be greeted with tables covered in dirty cutlery, plates and table clothes and you'll need to request it be cleared for you. It didn't seem that busy when we where there, I would hate to think what it would be like in high season! You don't get fresh table cloths, just new cutlery and glasses, so it feels more like a cafe than a lovely 4 star hotel dinning area. Food was fine, I can't really say better than that. It wasn't great, it wasn't awful. It did us fine for a few days and we made the most of the all inclusive. The wine/beer etc.. is all very nice. Much better than similar options in the likes of Sharm etc..

The staff are a mixed bag, In the main I would say they are lovely. Farouda on reception is a delight. Always there with a smile and she speaks great English. The rest of the staff were very pleasant but few speak or understand much English. The chap running the bar at the Zen pool was lovely and was a gem to my mother. He felt her 'too glamorous' for plastic cups so only served her in a glass which made her feel very special. The girl who makes the omelettes is hilarious. She clearly HATES eggs and has no idea how to make omlettes. I had an omelette every morning just to watch her. Brilliant.

The porters are useless and watched me struggle past them twice carrying mine and my mothers bags, oblivious to their job descriptions..!

The spa is lovely. We had a hamman and massage and it was really very good. Not cheap but worth it. Defo recommended on a cloudy day.

The nicest thing about the hotel is the garden and zen pool. The gardens are STUNNING. Genuinely beautiful and I was glad I booked somewhere outside the centre so we had a bit of space to properly relax.

Getting into the center is fine. The shuttle bus runs quite frequently but be advised, the bus is knackered! And there isn't a designated stop and no one gives you directions. They just say it's outside the gate. We got it twice and the second time waited in the same place and nearly missed it because it was picking up the other side of the road and 200 yards away. You also need to ask directions from where they drop you off as they won't otherwise give you any advice. It's actually a very simple 10min walk to the main square once you get your bearings.

All in all we had a fine stay and it was just about worth the money (£285pp for 3 nights). It could have been better though and the issue with the room really pissed me off. I would say the gardens are 4 star but the hotel is at best a 3 star. I would certainly stay in the area again but I would pay a little more money and stay in a better hotel. This would be the perfect hotel for a family though. All very safe, loads of grounds for the kids to run around and a lot of activities.

Room Tip: If you like peace and quiet ask for a room in the 2000s by the Zen pool.
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manama, Bahrain
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 30, 2014

We had 2 weeks in Marrakech, Club Eldorador Palmeraie, all inclusive. First disappointment was when we entered our room- we requested while booking the double bed, and we got 2 single beds!!So we went back to reception and asked for the one big bed, night duty manager offered us a drink and said everything will be done right now. So when we went back, we still had 2 single beds put together and one bed sheet to make it as one(((. As we came for rest and enjoy, we didn't complain again, however, it was not comfortable. Towels were so old, so used and with holes, what is for 4 star hotel is impossible. Cleaning room process was so long as well: 9am cleaner was picking up towels, then in an hour - garbage, then around 12 bringing water and toilet paper, and clean towels were delivered at 1-2pm, for me it was the most strange system ever. We were getting soap and shower/shampoo regularly and it was good quality. We had view to the garden- it was a plus. Hotel has 2 large pools, and it was really enjoyable to swim in. Next to pool was a nice bar, with good customer service. Breakfast was not bad, however omlet was tasteless, coz chef didnt season it. It was big selection of pastries, good one and jam. Pancakes freshly made were very nice. Lunch and Dinner had a lot of salads, some grill, cakes...in general a lot of food, however some of it has no taste at all...Soup at dinner time was great (except fish soup, it was absolutely terrible!), bread and pastries on a high level. And a pizza alive section- it was great, hot, fresh, tasty, a chef was making it from the heart. Drinks were good (beer, vine). Hotel has a room with big TV screen, so my husband enjoyed watching football there. I visited Spa, marrocan hammam with massage, hammam was not bad, and massage was excellent- highly recommended to everyone. Good point of hotel- free shuttle bus to Marrakech center, and back. Don't forget to take tickets at reception for the bus with timing when u wanna go and come back. Its available table tennis, badminton for free and for tennis u have to pay 20euro per hour. Also u can play football, volleyball and basketball...In the evening spectacular for kids was not wow, and night club in the hotel had only kids inside, however music was very nice. We read in feedbacks about this hotel before booking, that main negative point by many people was check out, when reception asking to pay again same amount. So we paid on arrival, and then its took 2 days to get a receipt, as reception didn't want to give it to us! Then, before check out, we checked on reception and they said everything is paid, everything was ok. So we enjoyed the rest of the day, 3 am we had check out, we gave key from room and safe key (for safe key u have to pay on reception 2 euro per day), receptionist said everything ok, and then in 10 minutes the guy at reception said we !have to pay 900!!! So for sure it was shock, we asked how come, and for what to pay, as we paid on check in for the same guy, then his face became red and he said, ok ok no need, everything payed. So it was negative ending of our stay. General Manager was really good and really caring person, very friendly and to meet him was a very positive part of our vacation.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 27, 2014

I was very much looking forward to a 5 star getaway. Upon arrival, I was immediately disappointed in the room, which was simple and not very comfortable for such an expensive hotel. The heat didn't work. The TV didn't work. The internet did not work and when we asked about the internet we kept getting different times as to when it might be working again. It became clear that the staff was just trying to put us off and they had no idea when the internet might work again. Of the 5 restaurants advertised when i booked the hotel, there were only 2 or 3 that were actually open. I couldn't really tell since it seemed like they were counting they buffet being open for breakfast then lunch as 2 separate restaurants. After a day of no internet, we decided to check out early. After FINALLY finding someone who spoke english, we were told that we would need to get our refund through expedia. I've called into expedia twice. The first time, the rep couldnt get anyone from the hotel to speak english. The second time, the hotel told them that they would not give a refund, despite what we were told in person.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stone, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2013

The reception staff were consistent from start to end of our stay, every request was treated with indifference, rudeness or re-direction. They made little or no attempt to communicate in English or assist our rudimentary French language efforts. That apart the rest of the staff, especially the restaurant were a complete contrast. The shuttle bus driver was superb and the food first class. Morroccan people were lovely. If we were to return however We would take greater care in Hotel choice and probably go elsewhere.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eldorador Club Palmeraie

Address: Commune Rurale Al Ouidane, Prefecture Syba | BP 3759 Amerchich, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Marrakech
#102 Spa Hotel in Marrakech
#126 Family Hotel in Marrakech
#191 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 316
Official Description (provided by the hotel):
Basically, it is a beautiful 11 hectares gardens resort located within the Palm Groove area called "La Palmeraie" only 20 minutes/ 6 Miles on a free shuttle bus from the MEDINA & the sanctuary "Jamaa Fna square" within the town center. Its an All-inclusive based accommodation, it also has two gorgeous a la carte restaurants, Italian & Moroccan in the All-inc concept. Flying art trapeze all year long for All age: A very unique activity here in Marrakech. Baby Eldo for babies up to 2 yrs old, and Mini Eldo for kidz from 4yrs old up to 12, a studio ado's only for kidz from 13 up to 17 yrs old. Conference rooms are available for any type of events, Three pools, one annimated, a chillout one, and kidz pool. A Night-Club to let your head out. A smoke free Resort. Basically, it is the place to be this summer if you are with children. ... more   less 
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Also Known As:
Eldorador Club Palmeraie Hotel Marrakech
Hotel Eldorador Palmeraie
Eldorador Palmeraie Hotel

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