I was very much looking forward to a 5 star getaway. Upon arrival, I was immediately disappointed in the room, which was simple and not very comfortable for such an expensive hotel. The heat didn't work. The TV didn't work. The internet did not work and when we asked about the internet we kept getting different times as to when it might be working again. It became clear that the staff was just trying to put us off and they had no idea when the internet might work again. Of the 5 restaurants advertised when i booked the hotel, there were only 2 or 3 that were actually open. I couldn't really tell since it seemed like they were counting they buffet being open for breakfast then lunch as 2 separate restaurants. After a day of no internet, we decided to check out early. After FINALLY finding someone who spoke english, we were told that we would need to get our refund through expedia. I've called into expedia twice. The first time, the rep couldnt get anyone from the hotel to speak english. The second time, the hotel told them that they would not give a refund, despite what we were told in person.
- Official Description (provided by the hotel):
- Basically, it is a beautiful 11 hectares gardens resort located within the Palm Groove area called "La Palmeraie" only 20 minutes/ 6 Miles on a free shuttle bus from the MEDINA & the sanctuary "Jamaa Fna square" within the town center. Its an All-inclusive based accommodation, it also has two gorgeous a la carte restaurants, Italian & Moroccan in the All-inc concept. Flying art trapeze all year long for All age: A very unique activity here in Marrakech. Baby Eldo for babies up to 2 yrs old, and Mini Eldo for kidz from 4yrs old up to 12, a studio ado's only for kidz from 13 up to 17 yrs old. Conference rooms are available for any type of events, Three pools, one annimated, a chillout one, and kidz pool. A Night-Club to let your head out. A smoke free Resort. Basically, it is the place to be this summer if you are with children. ... more less
- Reservation Options:
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- Also Known As:
- Eldorador Club Palmeraie Hotel Marrakech
- Hotel Eldorador Palmeraie
- Eldorador Palmeraie Hotel