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“An Oasis in Marrakech” 4 of 5 stars
Review of Eldorador Club Palmeraie

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Eldorador Club Palmeraie
Commune Rurale Al Ouidane, Prefecture Syba | BP 3759 Amerchich, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #230 of 461 Hotels in Marrakech
Bucks
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“An Oasis in Marrakech”
4 of 5 stars Reviewed April 1, 2013

This is a great hotel if you want to be away from the busy, centre of Marrakech and ideal if you want a relaxing break. Don't expect 5 star European hotel standards unless you want to pay considerably more, remember you're in North Africa. The hotel has two heated pools, one for adults/one for children plus another large pool which is really too cold for swimming in the winter months. The food was simple/ very tasty, catering for the majority of guests which were French. You won't find lots of chips, fried food so it won't be popular with some guests. Some food was luke warm, but no reported food poisoning, so hygiene standards appear to be good. The beer, Rose' wine is very drinkable. The more mature staff were very attentive (lovely lady serving in the restaurant), however some of the younger guys serving won't even bother getting you a drink. The Spa treatments were good and very reasonably priced. Unfortunately you have to pay to use the sauna. The only thing that marred the stay was the management allowing noisy guests outside until 3:00am near the restaurant... so take your ear plugs, just in case you have a room in close proximity to the restaurant!

Room Tip: Take your ear plugs, just in case you have a room in close proximity to the restaurant!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Faversham, United Kingdom
Top Contributor
98 reviews 98 reviews
50 hotel reviews
Reviews in 60 cities Reviews in 60 cities
105 helpful votes 105 helpful votes
2 of 5 stars Reviewed March 23, 2013

When rating a hotel I always try to balance price against quality. 4 nights at Club Eldorador cost £361.80 in March through Expedia (approximately £45 per night per person) so expectations were not particularly high, but we'd hoped to have a reasonable stay.

We arrived around 11.00am and even though the advertised check-in time was 2.00pm we were given a room straightaway.

The rooms are pretty basic - quite hard beds, hard foam pillows and 'hairy' blankets! Toiletries were pretty much non-existent - a tiny bottle of shower gel and two tiny bars of soap. Thin towels. Hot water in sink not really hot enough for a decent shave, but good shower pressure. Tiny balcony with flimsy plastic furniture - which resulted in two glasses smashing on the floor when trying to get up from a wobbly chair and knocking the plastic table lightly with my knee!

The first key cards wouldn't work - or so we thought! After going all the way back to reception to have them changed, the new ones wouldn't work either ... until a chambermaid showed us the reason. Unlike every other hotel I've stayed in, the doors don't unlock when you first insert the card .... when you insert the card the lamp initially turns red - but if you leave the card in the slot, after a second or so the lamp then turns green and unlocks the door!

There are two pools - the smaller (Zen) pool appeared to be the most popular, but we spent our time by the larger pool. The sun beds must be the most uncomfortable I've ever encountered. There were two types - canvas or plastic. The plastic beds had no cushions, and the canvas beds had lateral bars to support the fabric that dug into your back.

If you want a drink by the pool it can be a bit of a trek to the (dismal) beach bar. If you're lucky they'll let you have glasses, if not you get tiny plastic cups to take back to the pool. If you're a smoker then you'll need to find an ashtray to take with you as there didn't appear to be any provision made anywhere in the pool area.

The gardens around the pool area are quite attractive and reasonably well maintained. If you want a beach towel you will need to go to reception, pay a deposit (10 Euro or 100 Dhiram), get a token and then trek to the towel cabin (hidden away near the Zen pool). Apparently this closes for around 3 hours during the lunchtime/early-afternoon period.

Onto the bar and restaurant. The main bar is fairly uninspiring in its décor and ambience. It doubles as an entertainment area in the evening so can be a little noisy at times. We generally sat outside in the quiet (no smoking inside). Local alcohol and beer, weak juices. Early evening bar snacks are laid out on a table - great if you like olives, not so great if you don't!

On first entering the restaurant we felt things should be OK as there's a fairly wide selection of food to choose from but, sadly, we found it all to be of pretty poor quality. None of the hot food was actually hot (always a worry having had bad food poisoning from hotel buffets on more than one occasion), most of the main dishes looked highly unappetising. Salads were mostly watery and dressing were pretty much tasteless. The bread was pretty good though! Desserts were what you come to expect from a hotel buffet, mostly stodgy cakes and 'shaving foam' mousses. We didn't sample any of the wines they served in the restaurant, but were told they were pretty dire.

Breakfast? Egg station where you could get omelettes and fried eggs. Pastries were pretty stodgy but, being fresh each morning, the bread was nice! They regularly ran out of butter, and unless you like block margarine on your toast or rolls, the best thing is to ask a staff member to get more butter for you. Very runny preserves, unless you choose the small plastic tubs of apricot jam which contained a solid, unspreadable jelly!

If you don't have a smattering of French you may find it difficult here. The vast majority of guests are French. The majority of the staff speak very little English, and some of them seemed not to want to understand basic French (asking for deux bière you'd expect to get two beers, not a blank look and then a single glass!) and my French accent is quite passable!! Some of the staff were really friendly, others were morose and seemed unwilling to even bother serving.

Don't necessarily rely on reception staff to give you accurate information. We asked about quad biking and were told that the nearest place was in the city (strange concept really, quad bikes in the city). Fortunately we later found a quad biking (as well as dune buggies and camels) place literally across the road from the hotel gates! And I have to say that this was great value for money - around 2.5 hours on a quad bike for just over £40 per person (a bike each). Thoroughly recommended.

In summary, even though this was a relatively inexpensive short break the poor food and overall quality of the hotel left a lot to be desired.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honiton, Devon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 19, 2013

Lovely hotel, and first class staff. Very helpful and very polite. The main language is obviously their own or mainly french but most staff sp[eak some English but then this goes for most people in marrakech not as much english as european hols but this really adds to it. Very very clean hotel, quite a way to centre of marrakech half an hour. The hotel has a bus into Marrakech. We only came back this weekend and had a wonderful 5 days and love it. Quite a lot for children to do and lots of wonderful salads and vegetables, really nice food and again spotlessly clean. Will definitely be going again. Thank you for a lovely time.

Room Tip: Ask for near reception
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Top Contributor
66 reviews 66 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed March 16, 2013

It is a shame there isn't a review score between average and very good because "average" seems inappropriate for somewhere so wonderfully well appointed externally. However certain aspects inside let the side down so I can't select very good.
We were booked in a superior twin but on arrival sent off to a room in the second block - there is a main horseshoe-shaped wing and then a replica a few yards to the side, each with three floors. The key card wouldn't work so after a trip back to reception it was established that would have been a double room anyway. So another room is allocated in the main block, first floor. Twin - yes. Superior? Far from it. No towels, no bath products, cobwebs, nothing plugged in ready to go. Now we need it cleaned. All in all two hours of sun lost on arrival trying to sort all this out. We speak school level French but it was hard to convey dissatisfaction to the rather challenging reception staff.
Dinner the first evening was also grim - like a canteen for noise and lack of tables. Too few staff, hard to get a table and very slow service. However the range and quality of the food on offer was great.
After this unfortunate start everything picked up. Outside the hotel boasts an amazing array of distractions including table tennis, tennis, children's zone, two pools, archery, golf and cricket nets and so on - even a flying trapeze. Absolutely excellent. We didn't get very good weather - wind, rain and average of 12 degrees but we did manage a few minutes on a sunbed now and then. You need a few dirhams for a towel - you get this deposit back on check out. However this system wasn't available the Sunday we wanted to relax so we had to use the bath towels.
We used the shuttle bus into town which ran very promptly but was a bit grubby. We ignored the offers of guides and taxis - we had to be very firm and just keep walking - and there's no need as the drop off point is an ok 15 min walk from all the action. The souk was disappointing - more Man United strips than spices!
Back at the hotel we sat in the bar and the entertainment was mixed - one night something fun and hosted by cheery staff - the next dead. It was a bit out of season but there were loads of children, many with no parental control, and despite all the activities most enjoyed yelling and running in the corridors more than the facilities.
Mustafa - in charge of housekeeping? - happened to ask us about our trip and this made all the difference to our trip. Suddenly we had a fruit basket in the room, towels shaped into swans and rose petals strewn. Extra bedding turned up. It should have been like this from the off.
The TV has just CNN as an English language channel.
You get bottled water with each meal so take up to the room fridge to keep you stocked.
Note that some items at breakfast are cooked outside and you bring back to the table.
The bureau doesn't change travellers' cheques only cash.
I'd go again but not when the French school holidays are on, not quite so off season in order for sun and I'd go to the Atlas Mountains and the coast which were well regarded by people we spoke with.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Devon
Top Contributor
58 reviews 58 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed March 5, 2013

Went with friends, another couple, and on arrival in early evening staff took care of the rooms whilst we were sent off to eat before the restaurant closed. It was in relative terms to the size of the place very quiet but still had a good feel. Very much french oriented but that in itself was not a bad thing. We had gone for five nights, our rooms were adjoining and a bit distant from reception / restaurant but close to the 'Zen' pool. The rooms were good, the adult pool was heated whilst the larger pool was very cold, hence kids were in the Zen pool. We moved to the other pool to get some peace but there are many areas to relax quietly. The food we found really good and the service in the restaurants was good. They were busy and i do wonder just how different it might be in season. The bars were okay but on our fourth and fifth night they had ran out of draft beer. They then quickly ran out of bottled beer so on two nights we were devoid of beer by 10pm?
The staff were great, the hotel fine, a little distant from the centre but not in itself a bad thing. Taxi in day was 100DH and in evening 150 DH, not sure ifr we were overcharged or not but for the distance involved it seemed reasonable. Enjoyable, no real issues at all. Watch out for the local tourist tax which we were hit with on checking out. It worked out at 40 DH (about £3) a night per couple. Taxis are available directly outside the hotel on a little rank opposite the main entrance, there is always someone available. In addition they have a coach that goes into the centre but that is about a ten minute walk into the main square. DO NOT get caught out by taxis at the drop off who tell you it is a long way into the centre and you need one. DO NOT get caught by 'guides' who will take you into the centre but then lead you a merry dance around mates shops and follow that up with a hefty bill. Marrakesh was a great place and we found everyone, taxi drivers, hotel staff, shop owners quite delightful. Remember 'La Shokran' (No thankyou).

Room Tip: We were facing into the gardens so no noise from pool or bars. Rooms 2000+ all in quiet block
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2013

Great for families, good activity program, free shuttle bus to marakech.
Food was authentic and delicious but also something for everyones taste, a real effort is made to provide a real taste of morocco.
No complaints, friendly helpful staff, great with the children, they can do anything from trapeze to tennis, badminton, table tennis, childrens disco, magician etc.
Lovely pools, one heated and one cold, activities for the adults, lots of exercise classes for the fitness fanatics.
Marakech was a real eye opener, as soon as the shuttle bus stops there is a guide ready to pounce on you we were caught out and followed a guide to every carpet shop and souvenir shop going beware they then tried to charge us 100 euros we settled at 20 which was still probably too much for 2 hours guide.

Room Tip: if you are a family insist on rooms with internal connecting doors.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 25, 2013

This was the perfect winter break, after arriving at 19: 30 we were shown to our room, but it was on the ground floor after speaking with the reception we were given a second floor room with a pool view, The food is just geat something for everyone. A small problem with a member of the bar staff, was dealt with very quickly and there was no further problems.. There is a very nice taxi driver outside the hotel his name is AZIZ he is very polite and will go where you want to be taken, just ask for a price and then start haggling..(600dh for 7 hrs excursion ) . There were 2 very nice young people that work for the Xperience Travel based in the hotel they did everything to help, ( even though we had traveld with another holday company ) Brecht was very helpful and polite and we had a really good laugh with him everyday. Virea was only in the hotel a few days before we left for home, but she was also a very polite young woman, and ready also for a laugh... keep up the good work everyone.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eldorador Club Palmeraie

Address: Commune Rurale Al Ouidane, Prefecture Syba | BP 3759 Amerchich, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Marrakech
#90 Spa Hotel in Marrakech
#137 Family Hotel in Marrakech
#174 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Basically, it is a beautiful 11 hectares gardens resort located within the Palm Groove area called "La Palmeraie" only 20 minutes/ 6 Miles on a free shuttle bus from the MEDINA & the sanctuary "Jamaa Fna square" within the town center. Its an All-inclusive based accommodation, it also has two gorgeous a la carte restaurants, Italian & Moroccan in the All-inc concept. Flying art trapeze all year long for All age: A very unique activity here in Marrakech. Baby Eldo for babies up to 2 yrs old, and Mini Eldo for kidz from 4yrs old up to 12, a studio ado's only for kidz from 13 up to 17 yrs old. Conference rooms are available for any type of events, Three pools, one annimated, a chillout one, and kidz pool. A Night-Club to loose your head out. A smoke free Resort. Basically, it is the place to be this summer with the kidz. Simply Check us on clubpalmeraie,com to find out more... ... more   less 
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Also Known As:
Eldorador Club Palmeraie Hotel Marrakech
Hotel Eldorador Palmeraie
Eldorador Palmeraie Hotel

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