Arrival: I booked this hotel through Expedia, so there was no offer of airport transfer.
The hotel is quite a way from the Airport, so when haggling with your taxi driver, do not pay more than 200 - 240 dirham, they will try to get anything up to 400 dh.
The hotel: It is absolutely beautiful. The lobby is very grand and exotic. It even smells gorgeous. The rooms are gorgeous also, with a nice small balcony. Everything is in FRENCH, there's very little English. Personally this wasn't so bad as I enjoyed the opportunity to practice.
The Staff: lovely, very friendly and smiley. I went at the beginning of December, so the hotel was empty, more staff than guests. The entertainment staff were plucky and enthusiastic seeing as there were more of them than audience. They knew I was there solo and made sure that I was made to feel part of the group during evening events. They weren't too overpowering, they left me alone when I wanted it, but sat down and chatted when I felt like a chat. Maybe it's because there were so few guests, but they made it feel like a very comfortable family. The other guests were pretty much French, but there were a few Dutch as well. All of the staff speak French, some struggled with English.
The Entertainment: The themed nights were so terrible they were hilarious. Very French, much like the Moroccan love child of hi-de-hi and 'allo 'allo. Although the "Moroccan Night" was actually rather good, the unfortunately named "Eldo's Got Talent" simply proved that it doesn't, and the Grand Spectacle of "Star Mania" was just a badly lip-synced Space-Aged French-language Les Miserables - which ended up looking like he live version of a dubbed Chinese Kung-Fu film. Worth going to for the deep belly laughs, but sneak out after about half an hour because the joke gets old really quickly.
The food: I actually found it disappointing, I was expecting exotically spiced (spicy) moroccan food, but I guess I got bland food tailored to French tastes. There was a good choice and food was of a good standard. Some desserts were just heavenly. The wine was cheap but drinkable and the daily cocktail was really nice.
Amenities: the two pools are great with really comfy, double bed sized loungers around the edges. The Spa is really smart, the prices are not cheap, but not expensive either. I had a Hammam with peeling and 50 min massage - this took about 2 hours in all and was very relaxing. 500 dh.
The shuttle bus: This lets you off in the Place de la Liberte, quite a way away from the Place Jemaa el fna (main entrance to the souks). It is at least a 15-20 minute walk, but if you take a "petit taxi" it should cost you no more than 20dh.
Tell the driver, at the time of writing, an old guy called Momo, if you want to go to the Jardin Majorelle, he'll drop you closer.
You can take a taxi from outside the hotel and for 200-300 dh the taxi driver will take you around for a morning or afternoon (or even a day, if you're a good negotiator) and you can go to all the tourist sites - be warned they will take you to places where they get commission from your purchases, so either go with it and buy from their friends or when in the souks just go off and buy your own stuff.
Brief guide to haggling: Ask for price, go in with first offer of around a third, go up slightly and refuse any higher prices (they say 300, you say 100, they say 200, you stick at 120), if they say no, turn around and walk away, guaranteed they will call you back and accept your final price, if they try and put it up again, walk away.
Excursions: Quad-biking, buggy driving or camel riding; I recommend the Quad-biking, it was exhilarating and great fun.
All the rooms have charm, higher numbers are further from reception area.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.