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“Fantastic hotel” 5 of 5 stars
Review of Eldorador Club Palmeraie

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Eldorador Club Palmeraie
Commune Rurale Al Ouidane, Prefecture Syba | BP 3759 Amerchich, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #230 of 460 Hotels in Marrakech
Wakefield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Fantastic hotel”
5 of 5 stars Reviewed October 28, 2011

We had an excellent week here. The food was lovely, lots of choice with something new to eat every day. All inclusive drinks and snacks available 24/7. The facilities were really good and the room was spotlessly clean. We made use of all the hotel facilities including the spa, archery, belly dance lessons, golf etc. It was really good to have a choice of two pools. One to relax and read and one to enjoy the music and join in the entertainment. The staff were very friendly and eventhough the hotel had mainly French guests we were made to feel very welcome and included in the entertainment.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,456 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Glenrothes, Fife, Scotland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed September 2, 2011

Arrived at 6.30pm and found the man who was going to arrange our taxi to our hotel. Unfortunately due to the time of arrival, and the fact that it was Ramadam there, no one would take us to our hotel. We had to pay extra for someone to take us, so this was the start of things to come!
The hotel was lovely and the room we stayed in was ok, basic really and not what we expected.
The Pool - If you didn;t get up and put a towel on your bed before 7.45am then you had no chance of getting a bed. A lot of people pout towels down but never came down to use them till lunchtime, which was really annyoying.
The weather - absolutely brilliant - 55 degrees a lot of the time in the afternoons.
Main Restaurant - Very clean, a lot of choice, although the name tags at each dish were in French so if you didn;t know French you didn't know what you were going to eat.
Ndever tried the Italian or the Moroccan Restaurant.
We arrived on the Saturday and by the Tuesday my daughter was ill with sickness and diarroeah and was bedded for two days. Then my husband took diarroeah on the Wednesday and on the Thursday it was my turn.
We visited the on site nurse and were given sachets and tablets to take and was told to eat only boiled rice; mashed potato, bananas, apples and bread, and drink only water. This we did from Wednesday till we came home, so to say we were a bit fed up would be an understatement. It turned out a lot of the hotel was ill the week we were there with food poisoning.
A big problem for us was no one was interested in speaking English. Staff would come up to you but once they knew you couldn't speak French they walked away and weren't interested.
Trying to get toilet roll was a nightmare and took staff ages to bring it to the room and this we found very fraustrating especially under the circumstances.
We had cockroach in our shower and again it took the staff ages to get rid of it.
There was a smell of drains in our room when we walked into it but this cleared once yu were in the room.
Thism was a late deal booked through Low Cost holidays and although we got lovely weather we got a lot more than we anticipated and we certainly won't be back here.

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2011

Had a lovely stay here, staff were helpfull where they could be given the limitations of my french and there english. Problems with the French guests feeling like they owned the place, not queing for food and controling the swimming pool but again this was the minority which ruined it for the others. The rooms were lovely and clean, food was plentyfull and full of choice. Have been advised by mangers that they are changing things this winter to get more english guest and first choice will be selling for them. Up untill this year it has only been french guests who have gone there hense the reason certain guests felt they owned the place. All in all a lovely weeks break but wouldnt go back untill more english guests have been going as certain guests need to learn some maners and respect.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eldorador Club Palmeraie

Address: Commune Rurale Al Ouidane, Prefecture Syba | BP 3759 Amerchich, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Marrakech
#91 Spa Hotel in Marrakech
#133 Family Hotel in Marrakech
#182 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 316
Official Description (provided by the hotel):
Basically, it is a beautiful 11 hectares gardens resort located within the Palm Groove area called "La Palmeraie" only 20 minutes/ 6 Miles on a free shuttle bus from the MEDINA & the sanctuary "Jamaa Fna square" within the town center. Its an All-inclusive based accommodation, it also has two gorgeous a la carte restaurants, Italian & Moroccan in the All-inc concept. Flying art trapeze all year long for All age: A very unique activity here in Marrakech. Baby Eldo for babies up to 2 yrs old, and Mini Eldo for kidz from 4yrs old up to 12, a studio ado's only for kidz from 13 up to 17 yrs old. Conference rooms are available for any type of events, Three pools, one annimated, a chillout one, and kidz pool. A Night-Club to let your head out. A smoke free Resort. Basically, it is the place to be this summer if you are with children. ... more   less 
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Also Known As:
Eldorador Club Palmeraie Hotel Marrakech
Hotel Eldorador Palmeraie
Eldorador Palmeraie Hotel

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