We have just came back after a week in Marrakesh having spent 4 nights of our week at the Es Saadi Palace, Spa and Resort over Christmas. Having read negative reviews of the hotel on Tripadvisor, I don't get it, I just think some people are never happy, we could not fault our stay from the second we arrived to the second we left it was perfect. Having travelled all over the world and stayed in some of the best hotels, this has to be the most amazing hotel experience ever.
We booked a superior suite and when we arrived the front of house manager Karima (she is a true professional and great fun, all the guests just love her) upgraded us to a corner suite on the 3rd floor of the Palace which was magnificent, with a huge terrace balcony, huge lounge, dining and sitting room and bedroom, not one but two walk in wardrobes and a bathroom the size of a small London apartment. The room design was a perfect blend of traditional Moroccan with a twist of modern Paris chic (the owners are a French family), really stunning, with great attention to detail.
We came across the villas, whilst walking around the immaculate landscaped gardens, there are over eight hectares to wander around and kept beautiful by a team of gardeners, I did see them on the website and thought they would be way out of our price range. We asked if we could have a look at one or two them, Karima arranged a visit for us and we were shown around by one of the butlers and instantly fell in love with them, so much so we booked in for our last two nights. We moved into the Sultane Villa and it was just heaven with its own 50 Sqm private pool, 500 sqm of landscaped gardens, the interior was designed for a Sultan. From the handcrafted fireplace, hand carved stone ceiling, marble and stone bathroom with sunken Jacuzzi, huge drapes separating the rooms, dressing room with the most amazing hand crafted wooden wardrobes, it was like we had stepped onto amazing film set it was truly luxurious.
Our butler put a Christmas tree in our room and even left our Xmas presents and a few extra gifts from the hotel under the tree. Nothing is too much trouble for the staff or butlers, they were always on hand to help. We went out for a walk in the Medina and when we got back our butler had built a roaring fire and brought us some amazing canapes and a bottle of champagne as we got ready to go to dinner.
The hotel was built by and to this day is run by the same family since 1956. They have built a business on delighting and exceeding guests expectations and it really does show. They hosted a champagne, jazz and canapé reception for all the guests in the lobby next to the biggest Xmas tree I have ever seen (it was designed by a famous French designer) where they greeted all the guests, we met the all three generations of the family and every guest was treated like a member of their family. This is so rare in today's world of branded hotel chains, you don't come across such personal service, to me it's on par with Sandy Lane in Barbados. On Christmas day the butler delivered an amazing breakfast by our pool (like in the suites where we had breakfast on the terrace the food was outstanding). Again he lit the fire while we ate ,it was picture perfect, opening our presents on Xmas day in front of a roaring fire, glass of champagne in hand, the sun shining it was truly magical.
We paid several visits to the spa again the service was awesome, if you stay in the palace you can use all the facilities in the spa, from herbal steam to the ice bath, they have a great gym also. The staff are a credit to the hotel and its owners, it was even a joy to lose money in the casino which is also within the grounds, so you don't even have to pay for the cab fare if you lose all your money!. There are several restaurants with in the hotel, but we just lounged around the villa and ordered room service.
If you want to be spoilt and treated like a Sultan, then look no further than the Es Saadi, we loved it so much we are planning my birthday in some of the two bed villas in June with a group of friends. Compared to places like the Burj in Dubai or the Versace Villa in Miami it's a faction of the cost and worth every single penny, but the big difference is you get your own oasis of luxury and don't have to share with others!