We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel heaven, totally amazing and the best experience ever” 5 of 5 stars
Review of Es Saadi Gardens & Resort - Palace

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Es Saadi Gardens & Resort - Palace to your Saves list
Es Saadi Gardens & Resort - Palace
5.0 of 5 Hotel   |   Rue Ibrahim El Mazini | Hivernage, Marrakech 40000, Morocco   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #122 of 491 Hotels in Marrakech
Certificate of Excellence
london
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Hotel heaven, totally amazing and the best experience ever”
5 of 5 stars Reviewed December 29, 2013

We have just came back after a week in Marrakesh having spent 4 nights of our week at the Es Saadi Palace, Spa and Resort over Christmas. Having read negative reviews of the hotel on Tripadvisor, I don't get it, I just think some people are never happy, we could not fault our stay from the second we arrived to the second we left it was perfect. Having travelled all over the world and stayed in some of the best hotels, this has to be the most amazing hotel experience ever.

We booked a superior suite and when we arrived the front of house manager Karima (she is a true professional and great fun, all the guests just love her) upgraded us to a corner suite on the 3rd floor of the Palace which was magnificent, with a huge terrace balcony, huge lounge, dining and sitting room and bedroom, not one but two walk in wardrobes and a bathroom the size of a small London apartment. The room design was a perfect blend of traditional Moroccan with a twist of modern Paris chic (the owners are a French family), really stunning, with great attention to detail.

We came across the villas, whilst walking around the immaculate landscaped gardens, there are over eight hectares to wander around and kept beautiful by a team of gardeners, I did see them on the website and thought they would be way out of our price range. We asked if we could have a look at one or two them, Karima arranged a visit for us and we were shown around by one of the butlers and instantly fell in love with them, so much so we booked in for our last two nights. We moved into the Sultane Villa and it was just heaven with its own 50 Sqm private pool, 500 sqm of landscaped gardens, the interior was designed for a Sultan. From the handcrafted fireplace, hand carved stone ceiling, marble and stone bathroom with sunken Jacuzzi, huge drapes separating the rooms, dressing room with the most amazing hand crafted wooden wardrobes, it was like we had stepped onto amazing film set it was truly luxurious.

Our butler put a Christmas tree in our room and even left our Xmas presents and a few extra gifts from the hotel under the tree. Nothing is too much trouble for the staff or butlers, they were always on hand to help. We went out for a walk in the Medina and when we got back our butler had built a roaring fire and brought us some amazing canapes and a bottle of champagne as we got ready to go to dinner.

The hotel was built by and to this day is run by the same family since 1956. They have built a business on delighting and exceeding guests expectations and it really does show. They hosted a champagne, jazz and canapé reception for all the guests in the lobby next to the biggest Xmas tree I have ever seen (it was designed by a famous French designer) where they greeted all the guests, we met the all three generations of the family and every guest was treated like a member of their family. This is so rare in today's world of branded hotel chains, you don't come across such personal service, to me it's on par with Sandy Lane in Barbados. On Christmas day the butler delivered an amazing breakfast by our pool (like in the suites where we had breakfast on the terrace the food was outstanding). Again he lit the fire while we ate ,it was picture perfect, opening our presents on Xmas day in front of a roaring fire, glass of champagne in hand, the sun shining it was truly magical.

We paid several visits to the spa again the service was awesome, if you stay in the palace you can use all the facilities in the spa, from herbal steam to the ice bath, they have a great gym also. The staff are a credit to the hotel and its owners, it was even a joy to lose money in the casino which is also within the grounds, so you don't even have to pay for the cab fare if you lose all your money!. There are several restaurants with in the hotel, but we just lounged around the villa and ordered room service.

If you want to be spoilt and treated like a Sultan, then look no further than the Es Saadi, we loved it so much we are planning my birthday in some of the two bed villas in June with a group of friends. Compared to places like the Burj in Dubai or the Versace Villa in Miami it's a faction of the cost and worth every single penny, but the big difference is you get your own oasis of luxury and don't have to share with others!

Room Tip: the 3rd floor in the Palace suite 3304 is amazing or any of the villa in the grounds
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank sw1lad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

639 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 5, 2013

We had a lovely week at this hotel despite concerns over negative reviews. Yes it maybe isn't a five star hotel , there were a few issues with it being dated but all the staff were friendly and very helpful which made our stay enjoyable. For us the location was great- away from the hustle and bustle of the Medina- but very walkable.
If you go to the hotel visit the small boutiques on site. They are not well signposted but the assistants are great and the prices comparable to what you would pay in the Medina without the hassle.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Hilary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 3, 2013

Fabulous stay here in July. Hotel is breathtaking, as I'm sure are the villa's in the grounds. Two hotel sites, one with a casino. The hotel grounds have long winding walks along palm tree lined paths so it was surprising to take a long stroll without actually leaving the hotel one night! Every now and then you come across one of the hotel's gated villa's.

The hotel is only a short walk from both the old town and the new town.

Two hotel pools (one is much better than the other although both absolutely amazing for a dip from the hot weather). Pools are manned by people asking if you would like any refreshments or food from the cafe, which is brought to your lounger.

The little boutique shops tucked away on site were very pleasant and I got two great paintings from there.

Breakfast each morning was extensive and stunning. Fruit, yogurts, cooked breakfasts and continental options and pastries. So good and very well catered for.

We also visited the spa for hammam and massage. Hammam was unceremonious (it was my first time and I wasn't expecting it to be as rough!), but massage was lovely and in a lovely building just next to the pool.

Tip - people do expect tips in Marrakech so take a couple of extra notes and be prepared to have to ask for change back if you order pool service.

We're hoping to visit again, this time going with a big group of friends to use one of the villa's with a private pool :)

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Leanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 3, 2013

We went to this hotel for two weeks with Saga. It is a pleasant hotel with very friendly and helpful staff. Our package was half-board and we paid for an upgrade to a pool facing room rather than the standard city facing room. This had the benefits of a quieter location (day time) and a south facing view which meant that we could sit on our balcony in the sunshine. The downside was that our room also faced the Casino which played loud music until four or five in the morning. Much of the noise could be drowned out by using the very efficient air con., however if you are a light sleeper you may have difficulties.

The half-board dinner menu was rather limited in choice, although the quality of food was always good. Service however was quite slow. Unfortunately we arrived at the start of a three day religious festival which was not indicated in the guide books, or by our operator. This resulted in less staff available and a considerably longer wait for menu items. Fortunately after the festival things speeded up to just slow.

Breakfast was not good, particularly if a hot meal was required. A reasonable choice of cold food was available but watching the flies running over the cold meats is rather off-putting.

Prices for extras, e.g. drinks at meals or in the bar were extremely high. We overcame this by shopping locally at shops or supermarkets. Apparently the hotel is quite happy for you to buy wine, water, etc. outside and consume it within the hotel.

We usually holiday all-inclusive and I found that this was a much more expensive option.

Finally, this is not a five star hotel, except in pricing. Bedroom furnishings are not just 'tired' but positively 'weary'. Their sister hotel next door is five star and although guests are told that facilities can be shared, it is not really encouraged.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Victor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 30, 2013

Full disclosure: we won a weekend here in a raffle

A very luxurious hotel. The rooms are fantastic. The proprietress was often around to greet or say goodbye. Pool and breakfast both good. Bar and restaurants were good, but expensive and quite deserted when we were there

Around half the spa rooms weren't operating, but those that were were good. And the spa treatments were well done

Note: if you find a deal that's too-good-to-be-true, check if you're at the "Hotel" on the same site. It's also nice, but not quite the same level of luxury

Good location for walking into the market and central square for the evening

Stayed August 2013, traveled as a couple
Helpful?
Thank NeilRickards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valparaiso
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 25, 2013

Spent 3 days here. We stayed in the palace. Beautiful grounds and magnificent pool! Excellent accommodations, wonderful, friendly staff. Staff went above and beyond to help us in everything we needed! We arrived at 10pm in the evening without having dinner. We asked if there was some place we could get dinner in the hotel and they accommodated us at one of their restaurants, even tho it was closed. The staff prepared an authentic Moroccan meal which was delicious, we were entertained by the musician playing a Moroccan instrument. It was amazing that they kept the restaurant open for us along with their staff without feeling rushed. Will stay there again when we go back for our next visit! Thank you to all the staff at Es Saadi, you did a fantastic job!!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank bowrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

Well what can we say - the hotel was just perfect for our 5 day trip to Marrakech. The swimming pool at the hotel was perfect in the afternoon after a morning of shopping or visiting the tourist attractions. Please note that the hotel pool on this resort is smaller than the palace pool and look into this before booking to avoid confusion. It's still very nice though and always a bed available. The service was impeccable and they looked after me and my dear friend for the whole 5 days. Nothing was ever too much trouble and everything was delivered with a smile even giving us a room to shower in after we checked out so that we were fresh for our night flight home. The breakfast buffet was also so very suitable with a great choice from continental and warm food. Finally book into the spa if you have time or visit the casino on the complex - this was great value for money and the treatments were fantastic. I would highly recommend this hotel and I have to all my friends and family booking a trip to Marrakech.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Marrakech hotels
0.0 mi away
Es Saadi Gardens & Resort - Hotel
0.2 mi away
Sofitel Marrakech Lounge and Spa
5.1 mi away
Pullman Marrakech Palmeraie Resort and Spa
Show Prices
Show Prices
Show Prices
0.7 mi away
Four Seasons Resort Marrakech
Four Seasons Resort Marrakech
#77 of 491 in Marrakech
4.5 of 5 stars 834 reviews
0.2 mi away
Sofitel Marrakech Palais Imperial
0.4 mi away
La Mamounia Marrakech
La Mamounia Marrakech
#164 of 491 in Marrakech
4.5 of 5 stars 1,335 reviews
Show Prices
Show Prices
Show Prices

Been to Es Saadi Gardens & Resort - Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Es Saadi Gardens & Resort - Palace

Address: Rue Ibrahim El Mazini | Hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Marrakech
#22 Business Hotel in Marrakech
#45 Family Hotel in Marrakech
#51 Spa Hotel in Marrakech
#61 Luxury Hotel in Marrakech
#107 Romantic Hotel in Marrakech
Price Range (Based on Average Rates):
Hotel Class:5 star — Es Saadi Gardens & Resort - Palace 5*
Number of rooms: 92
Official Description (provided by the hotel):
Our Palace, member of Prefered Hotels & Resorts, is exclusively composed of suites, from 70 to 210 m², decorated in Moroccan or contemporary style. Top-level services are provided by a “golden keys” Chief Concierge.Full access to resort activities: Bars and Restaurants, Spas, Morrocan Diner-Show, Casino de Marrakech, Night Clubbing, swimming-pool of 2400m² (including 300m² heated).Located in the heart of Marrakech, in the “Hivernage” residential area, and surrounded by 20 acres of beautiful gardens. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Travelocity, Hotwire and HotelTravel.com so you can book your Es Saadi Gardens & Resort - Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Es Saadi Palace Marrakech

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing