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“A Real Treat” 4 of 5 stars
Review of Es Saadi Gardens & Resort - Palace

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Es Saadi Gardens & Resort - Palace
5.0 of 5 Hotel   |   Rue Ibrahim El Mazini | Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #119 of 464 Hotels in Marrakech
London, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“A Real Treat”
4 of 5 stars Reviewed May 25, 2013

We stayed in the Palace for four nights. The hotel and suites are traditional and very spacious with a balcony and table and chairs. The bathroom is gorgeous, slippers, dressing gown, toiletries and hairdryer (in the drawer) provided. Housekeeping did a great job, cleaned in the mornings and changed towels and turned down sheets in the evening. The bed is extremely comfortable with extra soft pillows but we discovered a pillow menu on our last day! All the staff are friendly and helpful and will provide whatever you need; they mostly don't look for tips but are very happy to accept them if offered. The hotel is ideally situated as it's a 10-15 min walk to the square and is close to the main road but the noise didn't bother us or disturb our sleep. The grounds are vast, beautiful and well tended. Pools are lovely surrounded by sunbeds with mattresses and the pool attendant will bring towels - 'baskets' with a canopy, mattress and cushions provide extra comfort and privacy . Lunch time food is good, big portions but pricey. We only had one issue during our stay in that we had no hot water on our second evening. I felt this was not dealt with correctly as once I had reported it there was an element of surprise and was told reception would get back to me. After 30 mins, no call so I inquired again and was told it was the whole palace yet other people were going out all dressed up for dinner. I would expect a 5* hotel to supply hot water and certainly offer an apology for the inconvenience particularly as I had explained we had dinner reservations but the apology never came neither did an offer to use another room. We were offered the spa but I didn't feel having a shower and getting ready in a room with strangers was appropriate. As the hotel was not full I found this disappointing but it didn't spoil our stay. We settled for a cold shower in our room, cancelled our reservation and ate locally at La Table du Marche (5 min walk from hotel) again which is very good and well worth a visit. On the whole we had a very pleasant stay at the Es Saadi Palace and apart from the water, everything else was wonderful.

Room Tip: All rooms are said to have a pool view but over the restaurant would provide the fullest
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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433 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Toronto, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2013

The Palace offers large rooms complete with sectional couches, small dining table, desk, large comfortable bed and a quaint balcony with lounges. The bathroom was wonderful as the large soaker tub was lovely. I have to say, I just loved the long over-sized robe too! The service was outstanding. All staff were accommodating and eager to ensure your stay was without issue. The food was excellent and the choice of items on the menu sufficient. My favourite was the spa. The treatments and treatment rooms were better than most I've ever had or been in. The facilities, atmosphere and products were first rate along with the technicians. I loved the room of beds as a waiting area in between treatments. Gorgeous gardens. Location was excellent even with the busy road running behind - it is in the middle of the city after all. Would stay again in a second.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Daniel P, General Manager at Es Saadi Gardens & Resort - Palace, responded to this review, June 4, 2013
Dear Guest,

Many thanks for your ''relaxing and peaceful'' review !
Please come back in a second, we will pamper you in Marrakech ...

Yours

Daniel Penet
General Manager Es Saadi Palace & Villas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 1, 2013 via mobile

plusses: fantastic garden, lovely suites with nice Maroccan design, swimming pool stunning, quiet, polite staff, beautiful fitness, excellent spa, free wifi, nice restaurant at the pool, friendly staff, very clean, good advice for trips

room for improvement: overall maintenance, bar rather outdated, billiard not up to standard, tennis court needs overhaul, staff requires more service training, restaurants not 5 star

Stayed April 2013, traveled with family
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Epsom, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 22, 2013

Spent a week at this hotel in April. We could not fault it for value - the food, service and facilities were excellent. The fact that it was in such fantastic surroundings - acres of gardens filled with roses leading to the Palace Hotel in which we were made so welcome - both for dinner and drinks if we chose to made the deal even better. The convenience of being able to get to the centre so quickly was an added bonus. Thank you Es Saadi Gardens for a memorable holiday.

Room Tip: We overlooked the pool which was delightful - understand the rooms higher up overlooked the mountain...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, England
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2013

Es Saadi is rather tired, perhaps because we visited when it was a bit empty. However, I think this just adds to its charm. The staff are phenomenally helpful and friendly, I can't praise them enough. They're always ready with a "bonjour" or an "as-alymalykum" whenever they see you, and are generally brilliant. The restaurants aren't great, although the one by the pool is nice for lunch. I'd recommend going to Extrablatt (just a 5 minute walk away) for dinner instead, or perhaps into the Medina. Definitely stay for the breakfast though; just make sure the birds don't drink your orange juice when you're not looking! All in all, very nice, especially if you get a room with a balcony overlooking the pool and Atlas mountains. Oh and, like everywhere in Marrakech, bring earplugs: if you're a light sleeper you risk being woken by either the beautiful song of the birds or the equally beautiful call to prayer!

Room Tip: Rooms overlooking the pool and Atlas mountain definitely the best, others probably much too loud.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 38 cities Reviews in 38 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

Hotel is in a lovely setting with beautiful gardens , there is the choice if on half board to eat in sister hotel , however the food served was of variable quality main moan was the huge portions and they way it was served unappetising
Pool on a hot day lovely beware constant pestering in the medina though .If a little boy latches onto you he will want cash
Drinks western prices

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed April 6, 2013

When we were taken to our room I actually gasped when we entered the enormous painted door. The suite is just gorgeous with fresh roses around the room. We absolutely loved the huge comfy bed and waking up hearing the bird song from the garden each morning. The gardens are kept immaculate and are teeming with flowers and lush palms. We really enjoyed the breakfast each morning. It is beautifully presented and changes daily.

As far as staff, they are professional and polite. I was assisted enormously by Samir, the Head Concierge, in respect of work I was trying to finalise. He could not have been more patient or helpful.

Other nice things about the hotel: I really enjoyed the playing of live music each day and the mint tea! In addition, the Spa is one of the most lovely I have ever visited. I really do not know how you can fault this establishment. It is truly a wonderful place. I can only hope to return.

Room Tip: Any room facing the pool!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Es Saadi Gardens & Resort - Palace

Address: Rue Ibrahim El Mazini | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Marrakech
#5 Business Hotel in Marrakech
#36 Family Hotel in Marrakech
#44 Spa Hotel in Marrakech
#47 Luxury Hotel in Marrakech
#108 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Es Saadi Gardens & Resort - Palace 5*
Number of rooms: 92
Official Description (provided by the hotel):
Our Palace, member of Prefered Hotels & Resorts, is exclusively composed of suites, from 70 to 210 m², decorated in Moroccan or contemporary style. Top-level services are provided by a “golden keys” Chief Concierge.Full access to resort activities: Bars and Restaurants, Spas, Morrocan Diner-Show, Casino de Marrakech, Night Clubbing, swimming-pool of 2400m² (including 300m² heated).Located in the heart of Marrakech, in the “Hivernage” residential area, and surrounded by 20 acres of beautiful gardens. ... more   less 
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Also Known As:
Es Saadi Palace Marrakech

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